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    How About We Show You The Door

    | England, UK | Hotels & Lodging, Top, Tourists/Travel

    (I overhear this as I’m checking in to a hotel in England.)

    Guest: *with an American accent* “You chauvinistic pig! I can open doors by myself, you know!”

    Employee: “Madam, I’m the doorman…”

    Taxing Faxing, Part 10

    | Orlando, FL, USA | Extra Stupid, Technology

    (I work at a hotel, which often requires that paperwork be sent to us to verify credit cards and the like. On this particular occasion I am working with a customer whose assistant is out of town and she clearly has no idea what she is doing. Having sent me the wrong paperwork, I call her back.)

    Me: “Ma’am? It appears that we have received the wrong paperwork, so if you could just fax the correct one we will be able to get everything set up for you.”

    Customer: “Okay, but can you just fax that back to me, then?”

    Me: “What?”

    Customer: “Those papers! If they’re wrong, I need them back. Send them back to me!”

    Me: “Uh… ma’am, that might be a bit redundant, but I’d be more than happy to destroy the copy—”

    Customer: “ARE YOU STUPID? DON’T DESTROY THEM! THAT’S THE ONLY COPY I HAVE! JUST FAX THEM BACK!”

    (It dawns on me that this customer thinks that her fax machine actually manages to somehow transport the entire paper through her machine to mine.)

    Me: “Ma’am, the fax machine sends me a copy of the documents. If you check your fax machine, you will clearly see the paperwork still laying there. It doesn’t take your original.”

    (I hear a frustrated sigh as she slams the phone, and then muttering and shuffling as she goes through her office. After a minute, she comes back to her phone.)

    Customer: “…sorry.” *hangs up quickly*

    Related:
    Taxing Faxing, Part 9
    Taxing Faxing, Part 8
    Taxing Faxing, Part 7
    Taxing Faxing, Part 6
    Taxing Faxing, Part 5
    Taxing Faxing, Part 4
    Taxing Faxing, Part 3
    Taxing Faxing, Part 2
    Taxing Faxing

    This Troll Should Have Stuck At Home

    | Ohio, USA | Bigotry, Bizarre, Hotels & Lodging, Top

    (There is a large anime convention at our hotel. During these conventions, many guests dress up as their favorite characters. Some even go all-out and will wear body paint or mascot suits, carry fake weapons, etc. Even during these conventions, non-convention goers stay in the hotel. I am working the front desk and am approached by a very angry guest.)

    Me: “How may I help you today?”

    Guest: “Kick these d***ed freaks out of this hotel! They’re disturbing my children!”

    Me: “I’m very sorry, ma’am. The event is already going on, and all of these people have paid to attend.”

    Guest: “They’re disturbing my children! They have weapons! They’re dangerous freaks!”

    Me: “We wouldn’t allow real weapons on the convention floor. All weapons have been checked, and all of them are props. I can assure you that no one here will harm your children with their weapons.”

    Guest: “You’re lying! You’re just covering up for this… cult! It’s a cult of dangerous freaks with weapons!”

    Me: “Ma’am, there is no cult activity.”

    Guest: “If it’s not a cult, then why are they painted grey? And why are they wearing devil horns? They’re the headmasters of the cult!” *motions to a nearby group in costume*

    Me: “They’re in costumes. This is an anime convention. Many people dress up in costumes. That group is dressed up as characters from [popular webcomic]. They’re not a cult.”

    Guest: “You’re lying! They’re a devil-worshipping cult! They’re going to wait until midnight, then sacrifice all the virgins to Satan!”

    Me: “Actually, the only thing happening at midnight tonight is the convention’s dance.”

    Guest: “A dance with the devil! You even admitted it! They’re a cult of devil-worshippers!”

    Me: “I never said that.”

    Guest: “And them, over there! In the animal costumes!” *motions to a group of people in mascot suits* “They’re going to perform strange sex acts on innocent people at the cult meeting tonight! How dare you let this happen?!”

    Me: “Ma’am, if you would listen to me—”

    (There is now a long line of people waiting to be helped behind her, most of whom look upset with the way this guest is talking.)

    Guest: *turns around to the people in line* “Don’t check into this hotel! They let crazy cults of devil-worshippers bring weapons in to sacrifice virgins and then have sex!” *runs off*

    Next Guest in line: “…Heh. Normal people are funny. Can I please have some extra towels?”

    Seoul Much For That Brilliant Idea

    | Chicago, IL, USA | Hotels & Lodging, Love/Romance, Top, Wild & Unruly

    (I am a caucasian female working as a concierge in a hotel in Chicago, but I grew up in Korea. This particular group of guests has been causing havoc their entire stay, stealing items and bothering other patrons in the halls. One night, the television in the lounge has been smashed, so my boss calls the police on them. They are sitting on the sofa while the officer is trying to get their details. Before every answer, the guests converse amongst themselves in Korean.)

    Officer: “Where are you boys from?”

    Guest #1: *in Korean* “Tell him we’re from Japan!”

    Guest #2: “Uh, Japan. Yeah.”

    Me: *in perfect Korean* “You guys better tell him the truth. He’s going to find out anyway.”

    (They are in shock. But before they sputter out an excuse, the policeman says…)

    Officer: *in perfect Korean* “That’s okay. We’ll get it from their passports.”

    (And that was how I met my now fiancé. The guests, by the way, spent the rest of the night at HIS workplace instead of mine.)

    Not Always Rights

    | Dallas, TX, USA | Hotels & Lodging

    (I’m the front office manager of an upscale hotel.)

    Me: “Good morning, I am the manager on duty. I heard that you wanted to speak with me?”

    Customer: “Yes! There were long lines for the elevators this morning, and it caused me to miss breakfast with the rest of my group!”

    Me: “I’m so sorry to hear that. Unfortunately, today we have about 600 people checking out, and if they all attempt to leave at the same time that could cause some waits for the elevators.”

    Customer: “Well, what are you going to do for me?”

    Me: “Ma’am, we really cannot control when our guests decide to come and go. The hotel did not cause your misfortune, so I really cannot compensate you.”

    Customer: “What do you mean you can’t control when they come and go? You booked all of these people up! You knew they would be leaving on the same day! Why did you let them all leave on the same day?”

    Me: “Ma’am, as I explained, we have no way of telling our guests when they are allowed to leave. I’m sorry you missed your breakfast, but the best that I can do is offer you my apologies.”

    Customer: “You have to give me something! I read online that if you complain about anything at a hotel, they have to give you something! IT’S THE LAW!”

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