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    Not Behaving Like An Adult

    | Pine Grove, PA, USA | Hotels & Lodging, Money

    (I have just checked a guest in at a discounted rate. After 20 minutes, the guest calls me at the front desk.)

    Guest: “You’ve charged me $199! You said my rate was $109!”

    Me: “Okay, sir, let me bring up your reservation to make sure I didn’t make a mistake.”

    (The guest grunts, but lets me check.)

    Me: “I’m sorry, sir, but it looks like I didn’t make a mistake. You will see an authorization for $136.36 until your card is actually charged. We authorize for more just in case you have any incidentals at the end of your stay.”

    Guest: “Listen to what I’m telling you; I’ve been overcharged!”

    Me: “Please come to the front desk so I can see your receipt.”

    (The guest comes down, and slams a receipt on the desk that doesn’t look anything like what we give out.)

    Me: “I’m sorry, sir, but this receipt is for [Adult Store]. You must have gotten the receipts mixed up. Here is a new one for your stay here; have a great night!”

    Getting Into Her Good Books

    | New Zealand | Awesome Customers, Books & Reading

    (I am checking out a friendly, talkative lady. We discover we both are avid readers, and discuss the pros and cons of e-readers. I offer her a free internet code to download a book onto her e-reader, just because she’s being so nice.)

    Customer: “Is it okay to leave my bags here for an hour or two?”

    Me: “Of course! Leave them for as long as you like.”

    Customer: “Thanks!”

    (She comes back later, and drops a very expensive new release book on the counter.)

    Me: “Sorry, I don’t understand?”

    Customer: “It’s for you! I’ve finished it already. I don’t have the space to take it back. Besides, after the internet code, I have a book to read on the plane anyway!”

    Me: “Oh! This is really just too kind. I couldn’t!”

    Customer: “Nonsense! Thank you so much for your help this morning. I remembered you said how much you loved a real book, so here you are. Have a wonderful day!”

    (It wasn’t the gift that choked me up. It was the fact she had actually listened and paid attention to our conversations that was so heart warming. Thank you lovely lady!)

    No Proof In Purchase

    | Wiltshire, England, UK | Family & Kids, Food & Drink, Hotels & Lodging, School

    (We have a school prom in our function room. Whenever we have a prom, we run a ‘dry’ bar. We will not serve the students at the main bar. One of the teachers approaches the bar and slams a bottle down on the counter.)

    Teacher: “I just took this from one of my students. He is 16!”

    Me: “Ma’am, it’s—”

    Teacher: “This is a disgrace; you’ve broken the law. Who served him! Was it you?”

    Me: “It’s a—”

    Teacher: “I want to speak to your manager.”

    Me: “I understand why you’re upset, but—”

    Teacher: “We won’t have another prom here! Selling alcohol to kids—”

    Me: “It’s a non alcoholic beer. There is no alcohol behind the bar tonight and no one here would serve anyone underage anyway.”

    Teacher: “Oh, God. I’m so sorry. I’d better give this back to him.”

    Some Customers Are Beyond Belief

    | VA, USA | Hotels & Lodging

    (A harried young woman enters our hotel and approaches the front desk. She’s holding a voucher that I know we don’t accept.)

    Me: “Hi. I’m sorry, but we don’t accept that voucher.”

    Young Woman: *in dismay* “Really? This one?”

    Me: “Yes. Plenty of others before you have tried to use that, and my manager says no. The other hotel on [other street] uses it.”

    Young Woman: “What?!”

    Me: “We don’t accept that voucher.”

    Young Woman: “I must make sure. Can you give me their phone number? Can I use your phone?”

    Me: “Um… okay. But like I said, this has happened many times before and they’re the only ones who take those.”

    Young Woman: *calls anyway* “…That’s what the hotel I was just at said about you!”

    (She calls and they confirm they take it. I give her the address and call her a cab.)

    Young Woman: “Thank you so much for your help!”

    Me: “No problem.”

    Young Woman: “I didn’t mean to disbelieve you earlier, but I just had a bad day and had to make sure!”

    Me: “That’s okay!”

    (She smiles and wishes me a good night I do the same. Too bad more people can’t make an effort to be pleasant even after a long day like her!)

    When Tank Top Complaints Tank

    | MA, USA | Bigotry, Health & Body, Religion, Rude & Risque

    (I’m working third shift at a hotel and it’s my job to get most of the cleaning done. It gets rather hot so I often take off my thick work shirt and clean in just a tank top. Unbeknownst to me, our hotel is filled with a very conservative religious group of people. Two boys come to the desk while I’m wiping some things down. I’m very chesty and the tank top is slightly low cut showing off some cleavage.)

    Boy: “Hello?”

    Me: “Hey there. What can I do for you?”

    (As I turn around, I notice two boys staring at me wide eyed and slack-jawed. They are probably no older than 13 and are dressed in very traditional garb. I quickly realize my faux pas and toss on my jacket. I get everything set and they go on their way. About half an hour later, I’m back in my tank top cleaning when an irate woman storms down and starts yelling.)

    Woman: “Listen here, you little hussy! My boys are pure and sinless unlike you, you heathenish w****! How dare you dress like that and expose yourself to my boys like that! Have you no decency! Who let you out of the house like that?! I bet your husband doesn’t even know where you are! Did he let you get this job or did you sneak behind his back like the harlot you are?!”

    Me: “Actually, ma’am, I’m a lesbian and don’t ever intend to let anyone tell me how to dress or what I can and can’t do. You have no right to be here yelling at me. You came to this society; I didn’t go to yours. Therefore, you can’t expect me to bend my way of living just because you are around. I realized I was over exposed and put on a jacket but it is hot in here and I’ve got a lot of work to do and would sweat to death if I kept it on. Now, if you would please be as so kind as to let me finish working.”

    Woman: “You’re the devil’s spawn!” *storms away*

    (In the morning, a man creeps up to the desk looking rather embarrassed. I put on my jacket again, fully expecting him to lay into me as well.)

    Man: “I want to apologize for my wife last night. We understand that you aren’t a member of our religion and that you don’t have to conform to our rules. Thank you for covering up after realizing we are modest people. I am truly sorry for the way she spoke to you, and although it doesn’t excuse her insolence, I hope this helps.”

    (He hands me a fifty dollar bill, and begins to walk away.)

    Me: “Sir, you really don’t have to give me this. She was just trying to protect her children and although it was a personal attack, she was just doing what she felt necessary.”

    (He waved a hand dismissing me, and left. When they checked out, he gave me nothing but good reviews and left me another fifty to make up for his wife’s behavior. The boys left me thank you cards that I got my next shift, and a few weeks later I got a letter from the wife apologizing for the way she acted and what she said to me!)

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