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    When Tank Top Complaints Tank

    | MA, USA | Bigotry, Health & Body, Religion, Rude & Risque

    (I’m working third shift at a hotel and it’s my job to get most of the cleaning done. It gets rather hot so I often take off my thick work shirt and clean in just a tank top. Unbeknownst to me, our hotel is filled with a very conservative religious group of people. Two boys come to the desk while I’m wiping some things down. I’m very chesty and the tank top is slightly low cut showing off some cleavage.)

    Boy: “Hello?”

    Me: “Hey there. What can I do for you?”

    (As I turn around, I notice two boys staring at me wide eyed and slack-jawed. They are probably no older than 13 and are dressed in very traditional garb. I quickly realize my faux pas and toss on my jacket. I get everything set and they go on their way. About half an hour later, I’m back in my tank top cleaning when an irate woman storms down and starts yelling.)

    Woman: “Listen here, you little hussy! My boys are pure and sinless unlike you, you heathenish w****! How dare you dress like that and expose yourself to my boys like that! Have you no decency! Who let you out of the house like that?! I bet your husband doesn’t even know where you are! Did he let you get this job or did you sneak behind his back like the harlot you are?!”

    Me: “Actually, ma’am, I’m a lesbian and don’t ever intend to let anyone tell me how to dress or what I can and can’t do. You have no right to be here yelling at me. You came to this society; I didn’t go to yours. Therefore, you can’t expect me to bend my way of living just because you are around. I realized I was over exposed and put on a jacket but it is hot in here and I’ve got a lot of work to do and would sweat to death if I kept it on. Now, if you would please be as so kind as to let me finish working.”

    Woman: “You’re the devil’s spawn!” *storms away*

    (In the morning, a man creeps up to the desk looking rather embarrassed. I put on my jacket again, fully expecting him to lay into me as well.)

    Man: “I want to apologize for my wife last night. We understand that you aren’t a member of our religion and that you don’t have to conform to our rules. Thank you for covering up after realizing we are modest people. I am truly sorry for the way she spoke to you, and although it doesn’t excuse her insolence, I hope this helps.”

    (He hands me a fifty dollar bill, and begins to walk away.)

    Me: “Sir, you really don’t have to give me this. She was just trying to protect her children and although it was a personal attack, she was just doing what she felt necessary.”

    (He waved a hand dismissing me, and left. When they checked out, he gave me nothing but good reviews and left me another fifty to make up for his wife’s behavior. The boys left me thank you cards that I got my next shift, and a few weeks later I got a letter from the wife apologizing for the way she acted and what she said to me!)

    Help’s Kitchen

    | TX, USA | Awesome Workers, Bad Behavior, Family & Kids, Food & Drink, Top

    (I work at the continental breakfast bar at a chain hotel. My job is to make sure the food is constantly filled and the tables are wiped down. A little boy, maybe three or four years old, is sitting with his parents. The boy is screaming, throwing food, and in general causing a racket. While wiping down tables, I hear their exchange.)

    Boy: “I don’t want to go!”

    (Despite his mother trying to reassure him, he continues to scream.)

    Father: “You know what? Fine. We’ll leave you here. Come on, honey.”

    (The father makes a big show of gathering his wife’s purse and their nearby bags. The boy looks extremely satisfied. I chime in.)

    Me: “Oh, no! Don’t do that!”

    Boy: “…Why?”

    Me: “That’s what my parents did to me! The hotel wouldn’t let me stay in my room, so they put me to work serving breakfast!”

    Boy: “They wouldn’t do that!”

    Me: “Well, I was too little to make food, so they had me crawl under the fridge and clean it because it was so dusty.”

    (I cast a glance toward the kitchens.)

    Me: “You could probably fit under there.”

    (Any skepticism on the boy’s face is long gone. He bursts into tears and apologizes to his parents. His mother calms him down. As the family leaves, the father mouths ‘thank you’ at me. I made a child cry, but I got a positive review online from the family!)

    Lodging A Compliment

    | Truro, England, UK | Awesome Customers, Hotels & Lodging

    (I work on the reception of a large hotel chain. We do a deal where you can get cheap nights at a hotel under three circumstances: 1) you book and pay in advance, 2) you don’t alter the booking in ANY way, and 3) you book online. As there’s minimal person-to-person interaction, there are plenty of people who tick the ‘terms and conditions’ without reading them. The biggest catch is that if you cancel, as you’ve paid in advance, the hotel still charges you the stay.)

    Me: “Hello, this is [hotel and chain] and I’m [name]. How can I help you today?”

    Customer: “Hello, I’ve made a booking for the 21st until the 23rd but I’ve changed my mind, and I’d like to come the following weekend instead. Could you change this for me?”

    Me: “One moment, sir. I’ll just bring up your booking…”

    (I take his details and quickly notice he’s on this deal, and therefore I cannot make any changes.)

    Me: “I’m sorry, sir, it’s not possible for me to change it. You’ve booked through our [offer system] and therefore we can’t make any alterations to the booking.”

    Customer: “What do you mean? I just want you to change the dates. What’s so difficult?”

    Me: “I understand, sir, but you’ve made this booking under the deal, and part of the contract of that is that there cannot be any changes to the booking.”

    Customer: “What?! What contract? I signed no contract!”

    Me: “The details of the offer are in the Terms and Conditions when you made the booking. We do advise you read those.”

    Customer: “Fine! I don’t want to come to your hotel now at all. Just cancel the booking.”

    Me: “Of course, sir, but you must know that we’ll still charge you for the stay. That’s also in the terms and conditions. If you cancel for whatever reason, [chain] will still charge the money.”

    (The customer explodes down the phone at me, and I have to hold the phone away from my ear because of the noise level. He begins threatening to go to the media, ruining the chain’s reputation and generally being abrasive. At this point, two women walk into the reception and I ask them politely to wait as I’m currently dealing with the customer on the phone. They both lean on the counter and can clearly hear the man on the other end shouting at me. Finally, he calms somewhat.)

    Me: “I completely understand your predicament, sir. I have been wondering if my system would allow me to change the dates of the stay in such an event but haven’t been able to do so for obvious reasons. The only thing I can offer you is that I, out of curiosity, change the dates on your booking. I warn you, I have no idea if this will be successful, as I’ve not attempted it before. If I change it you may still be charged. This is the best I can offer you. Do you understand?”

    Customer: “Yes, I understand. You’re going to try to change it, but your system might not allow it?”

    Me: “Yes, sir.”

    Customer: “And if the system doesn’t allow it, I may be charged.”

    Me: “Yes, sir.”

    Customer: “Let’s do it, then!”

    (I change the dates and luckily, it allows it. He is still on the offer, but on different days. I explain this to him.)

    Me: “So, you’re booked in for [dates] which will cost you [price] and I do suggest that, next time, you don’t use this offer. It’s quite tempting, but if you aren’t absolutely certain on the dates of your stay, it’ll cost you extra.”

    Customer: “Thank you so much! I’ve written down your name, I’ll enjoy meeting you. You’ve been such a help and I’ll bring you a bottle of bourbon for you when I get there.”

    (I end the call, and make a note of his attitude on his booking, as warning for other receptionists that might encounter him. I look up sheepishly at the two women still waiting to be checked in.)

    Me: “How can I help you today?”

    Woman #1: “Get your manager down here right now.”

    (I call down the manager, knowing what they’ve heard me do is against company policy, and that I could be in a lot of trouble for doing it.)

    Manager: “What can I do for you, ladies?”

    Woman #2: “This girl has just shown the best customer service we’ve ever seen.”

    Woman #1: “Yes, we stay in these hotels all the time, and I’ve never seen anyone handle a bad customer like that.”

    Woman #2: “It was amazing! You should’ve seen it! She deserves a medal for keeping her cool. Definite customer satisfaction, and she hasn’t even checked us in yet!”

    Manager: “Thank you, ladies, I’ll make a note of it. If that’s all, I’ll leave her to check you in?”

    (I got a commendation from head office for my conduct, although they weren’t entirely clear on the details of why I should get it. It’s not monetary reward, but having ‘outstanding customer service award’ from one of the leading hotel chains in the UK does look rather good on my CV… and all for breaking company policy!)

    (P.S. The man didn’t bring me the bourbon after all!)

    Long Distance Phoney Call

    | New York, NY, USA | Hotels & Lodging, Liars & Scammers

    (A guest comes up to the front desk with a copy of her room charges that was placed under her door. For various reasons, the list of charges gives little detail. Detailed receipts can be acquired upon request.)

    Guest: “I’d like to know why I was charged for these phone calls!”

    (I look at her receipt and it lists two calls stating only ‘Long Distance Call’ and the rate she was charged for each.)

    Me: “The charges are for the long distance calls you made from the room.”

    Guest: “I didn’t make the second call! Someone must have snuck into my room and made a call from my phone!”

    Me: “Okay, no problem; what is the phone number for the call you are disputing?”

    (I pull up her detailed bill in my computer. She rattles off the correct phone number for the call she ‘didn’t make’.)

    Me: “And since a stranger came into your room and made that call while you were out, how did you come to know the number called?”

    Guest: *turns red and quickly leaves*

    (Lucky for me I left detailed notes about the encounter. I came back the next day to additional notes from a coworker saying she had tried the same tactic again!)

    Locked, Off The Clock, And Blocked

    | California, USA | Extra Stupid, Hotels & Lodging

    (I’m a night auditor at a hotel. I’m doing some paperwork at 4am when a mildly perturbed customer comes to the front desk. He says that his key isn’t working, so I reprogram it and he leaves. He comes back a few minutes later, fuming, saying that the key is still not working. I decide to go to his room and try it myself, and confirm that it’s not working. I try my master key, but still nothing.)

    Me: “I’m sorry about this, sir. I’ll get the maintenance guy up here in a few minutes. He’s off the clock, but lives in the hotel.”

    Guest: “So, what are you going to do to fix this? Are you going to comp my room? Do you just want to give me some blankets and pillows so I can sleep on the f***ing floor?!”

    Me: “Like I said, sir, the maintenance guy is on his way. If this is our fault, we can gladly give you a discount pending manager approval.”

    Guest: “See that you do! This is f***ing ridiculous!”

    (I return to the front desk, and the maintenance guy comes to pick up his tools. He starts to walk towards the room when the customer bursts in.)

    Guest: “I demand to see a manager!”

    Me: “Sorry, but the manager isn’t in right now.”

    Guest: “Then give me your name!” *snaps his fingers at the maintenance guy* “And you, hurry your a** up! Freaking ridiculous!”

    (10 minutes later, the poor maintenance guy comes back to the front desk.)

    Me: “How’d it go?”

    Maintenance Guy: “You were right; he was an a**hole.”

    Me: “I told you. What happened with the door? Did you get it open?”

    Maintenance Guy: “You’re not going to believe this. I start to jimmy the door open, and the noise woke the guy’s grandma, who was sleeping inside, and had hard-locked the door. She opened the door, I flipped the lock, and the key worked perfectly.”

    Me: “Wow. Did he say anything?”

    Maintenance Guy: “He still wanted a full refund!”

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