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    Not Quite Seasoned With The Omelet Station

    , | Nashville, TN, USA | Food & Drink, Hotels & Lodging

    (I work for a hotel with a complimentary breakfast that includes a made-to-order omelet station. I am making the omelets in plain sight of the customers, with all of my ingredients on display. A customer walks up and ignores a sign with ingredients listed and bowls on display, full of veggies.)

    Customer: “I want an omelet with all the vegetables.”

    Me: “Okay, all of the vegetables including the ja—”

    Customer: *cuts me off* “YES! All of them.”

    Me: “Okay, because we have—”

    Customer: *walks off*

    (I make an omelet with all of the vegetables, and call it out when it’s done. She comes and picks it up and walks off with out a word. About two minutes later, she comes back. Her face is red, and there are tears running down her face.)

    Customer: “I didn’t realize you had jalapeños!”

    Convicted By His Convictions

    | Amsterdam, The Netherlands | Hotels & Lodging, Liars & Scammers, Religion, Rude & Risque, Top

    (I work in a five-star hotel in Amsterdam. It is standard policy that guests give their credit card number upon check-in, or a cash deposit if they do not have a credit card. If they use up a lot of their credit, sometimes reception has to contact the guest for an extra cash deposit. We notice on a Saturday that a guest has completely spent his deposit on watching pay TV of a certain explicit nature. My coworker rings the guest in his room with the request that he should come down to reception to give us more cash.)

    Coworker: *to me* “Well, that did not go down very well. He says he did not spend any of his deposit, and he is coming down to reception to see the bill after he is finished praying.”

    (At that moment, the elevator door opens and man in full Jewish prayer garb steps out.)

    Guest: “I have just been called about my bill, and I would like to see it.”

    Coworker: “Sure, I have already printed it out. As you can see, you have watched TV here, here and here, and that is why your balance is so low.”

    Guest: “There is no way I watched that filth! Look at me! Do I look like a man who would watch that sort of shocking thing? I don’t understand that a hotel would subject its guests to that kind of immoral muck in the first place. I don’t want anything to do with that! God-fearing people like I should be protected from accidentally zapping to those kinds of channels.”

    Coworker: “Well, sir, you did not accidentally zap to that channel. You have to type your room number to activate this program. After five minutes, you get a message on screen that you have to start paying now, and type in the room number again. Then the system asks you to press the confirm button. You cannot do all that by accident. Furthermore, I can see in the records that you watched this channel on three different days for more than two hours at a time. This indicates to me that you have watched a full movie on all these occasions, so I am not satisfied that you accidentally landed on this channel for a few seconds.”

    (The guest throws a few banknotes in my coworker’s face and marches off.)

    Me: *to coworker* “I have a feeling this is not the end of it”.

    (At that moment, the phone rings, and I can see the guest’s room number in the display.)

    Me: *to coworker* “It’s your friend from the pay TV room; you’d better take this call.”

    Coworker: *on the phone to the guest* “Yes, sir, you told me that you could not understand that a hotel would subject its guests to that kind of immoral muck in the first place, that you did not want anything to do with that, and that God-fearing people like you should be protected from accidentally zapping to that kind of channels. So I put the child lock on so that you did not have to be subjected to the filth anymore. Have a nice day…”

    Womb Mates Looking To Be Room Mates

    | IA, USA | Family & Kids, Hotels & Lodging, Theme Of The Month

    (I am a nighttime desk clerk at a hotel. Two teenage boys enter.)

    Older Boy: “Yeah, we’d like a room for the night.”

    Me: *suspicious* “Okay, I’ll need to see some ID.”

    (The older boy hands over his ID.)

    Me: “This says you’re only 17. I can’t give you a room unless you’re 18, especially if you’re checking in with someone else. Besides, I can’t even tell if this is you. The picture’s all smudged out.”

    Older Boy: “Oh wait, that’s not my ID. It’s my twin brother’s ID.”

    Me: “Your twin brother…”

    Older Boy: “Yeah! I mean, can’t you see the family resemblance?”

    You’d Bella Believe It, Part 2

    | Bozeman, MT, USA | Bigotry, Books & Reading

    (A guest has been making snide comments about everything from the biscuits and gravy at breakfast to the TV channel that was on in the breakfast room. He has also been calling me (a 31-year-old woman) ‘sweetie,’ ‘honey’ and ‘darling’ mockingly for about 20 minutes. He sees my Kindle out on the desk and, of course, has to comment.)

    Guest: “So honey, what are you reading? Twilight?” *laughs*

    Me: *putting so much sugar in my voice I want to gag* “No, actually it’s a book by a nationally known but still local author called Monster Of God. It examines the cultural, ecological and economic impacts of alpha predators in areas that allow them to come in to contact and conflict with humans.” *sweet smile*

    Guest: “Oh… okay. Have a nice day.”

    Related:
    You’d Bella Believe It

    How To Cancel Death

    | USA | Family & Kids, Hotels & Lodging, Liars & Scammers

    (I work guest relations for a large hotel chain. One of my duties is to cancel advanced purchase reservations, which have a non-refundable clause.)

    Me: “Guest relations, my name is [name]; how may I help you?”

    Caller: “Yes, I want to cancel my reservation.”

    Me: “What is the confirmation number?”

    (I pull up the account, and run the customer’s membership club information for case history.)

    Caller: “Yes. My wife died suddenly, so I cannot make this reservation.”

    Me: “I’m terribly sorry to hear about your loss, sir. Let me see what I can do for you. Since this is an advanced purchase, we would need a copy of your wife’s death certificate to verify her passing. I’m so sorry to ask for this.”

    Caller: “It will be after the funeral that I can get that to you, but that is after the 24th.”

    (The reservation is for the 24th this month.)

    Me: “I see. May I place you on hold for a moment while I look into some options with the hotel?”

    (After placing him on hold, I review past case history, noticing a lot of cancellations of advanced purchases. One thing seems common. They’re all for wives. All fairly recent, as well.)

    Me: “Sir? Yes, thank you for holding. Sir, how many wives do you have?”

    Caller: “WHAT!? WHY WOULD YOU ASK ME SUCH A QUESTION!? WHY WOULD YOU DISHONOR MY WIFE!?”

    Me: “Well, you see, in looking up your membership information, I see that in the last six months you have cancelled eight advance purchase reservations, all of them stating your wife passed away. So how many wives do you have?”

    Caller: “This is absurd! I want your manager!”

    Me: “I am a case manager, sir, and I am not going to cancel this reservation, nor ask the hotel to honor a cancellation without you providing a death certificate. If she really has passed, then I certainly apologize and am very sorry for the loss, but unless you have been remarried seven times in the last six months, your wife has either passed away previously, and not suddenly as you claimed. Would you like our mailing address so that you can send in a copy of the death certificate?”

    Caller: *hangs up*


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