Me: “Good morning sir, would you like a room for the night?”

Husband: “Ummmmm…I dunno, let me go ask my wife.”

(He leaves for about 10 minutes.)

Husband: “She said yes. How much for 1 bed?”

Me: “It’s 79 plus tax, sir, but the only single bed rooms we have right now are smoking rooms.”

Husband: “Okay, let me go ask my wife.”

(He’s gone for another 10 minutes or so. He comes back with his wife.)

Wife: “Why don’t you have any non-smoking rooms?”

Me: “We sold out of them earlier this afternoon. In fact, we only have 3 rooms left for the night.”

Wife: “Well, that’s the stupidest thing I’ve heard in all my life! You are going to rent me a room or I’m going to have to speak to your manager!”

Me: “Okay ma’am, what kind of room would you like? ”

Wife: “WE would like a single, NON-SMOKING ROOM!”

Me: “I already told you and your husband that we only have smoking rooms available.”

Wife: “I. WANT. NON. SMOKING.”

Me: “I only have smoking rooms left. If you want, though I can give you the location of another hotel.”

Husband: “We’re only gonna be here a few hours. Smoking is fine. I’m just sleeping.”

(They bicker back and forth for nearly 20 minutes. Another customer comes up to the desk, and I offer to help her.)

Wife: “You will not help anyone else until you help me!”

(The other customer doesn’t seem to mind and stands back.)

Wife: “Just give me the stupid smoking room.”

Me: “I need to see your driver’s license, ma’am.”

Wife: “WHAT? ARE YOU F***ING KIDDING ME! I’VE NEVER BEEN ASKED FOR MY LICENSE AT ANY HOTEL BEFORE!”

Me: “Ma’am, it’s standard procedure for pretty much any hotel you go to. It’s for liability reasons, and in case the room is damaged in any way.”

Wife: “F*** YOU! YOU’RE A F***ING SPY! I WILL NOT BE KEPT UNDER SURVEILLANCE! F*** YOU AND YOUR STUPID F***ING HOTEL!”

(The wife proceeds to throw everything she can reach at me, and tries coming over the counter at me. She then starts stripping off her clothes and running around in circles in the lobby. Thankfully the other customer calls 911 and the police arrive in moments. I gave the second lady a complimentary room.)

Hotel guest: “Is there a way to take the phone off the hook so that it doesn’t ring?”

Me: “Well, you could always…take the phone off the hook, so that it doesn’t ring. But yes, I can put the phone on a do not disturb, so that you won’t get any calls.”

Hotel guest: “I want to take a half hour nap, so I don’t want the phone to ring. But I want to be able to get calls later.”

Me: “I understand, sir, I’ll be sure not to transfer any calls to your room for the next half hour.”

Hotel guest: “But what if one of the people in my group wants to reach me?”

Me: “…Would you like me to only allow calls from inside the hotel?”

Hotel guest: “No, I want to take a nap.”

Me: “So you want me to make sure that you don’t get any calls for the next half hour, but if anyone calls, you want them to be able to reach you?”

Hotel guest: *confused* “Yes.”

Me: “I understand, sir. I’ll take care of it.”

Related:
Nonsensical Hypotheticals

(I have a line of guests at the front desk waiting to check in, but I can’t ignore the phone ringing. I saw that it was an inside call from a room and I answer it, hoping this will be quick. I’m used to stupid questions but this was the best.)

Me: “Guest services, how may I help you?”

Guest: “Yes, how do you work the television?”

Me, without missing a beat: “There should be a remote control on the nighttable in between the two beds in your room. On it, there should be a circular orange button that says “POWER”. Push it and the TV should turn on.”

(At this point, the young couple in front of me is laughing.)

Guest: “Okay, what do I do then?”

Me: “Well, once the TV is on, you can push the yellow arrow buttons that say ‘channel’ to find the station you’d like to watch. Would you like to know where the channel listing is in your room?”

Guest: “No, but thanks. I’ll give it a try.”

Me: “My pleasure.” *hangs up*

Young couple, still laughing: “Are you serious?”

(A guest approaches the hotel front desk.)

Guest: “Um, hi…it looks like there was a pretty bad accident right down the street there…”

Me: “Oh okay, I’ll call 911.”

Guest: “It looks like a cab and a bus.”

Me: “Okay, thank you.” *picks up the phone*

Guest: What are you doing?

Me: “Calling 911.”

Guest: “Look, a lot of people have cell phones, I’m sure it’s fine. What I’m concerned about is that I think that was my cab.”

Me: “?”

Guest: “SO ARE YOU GOING TO CALL ME A CAB OR NOT?!”

Caller: “Yes, I would like a room for tonight.”

Me: “I’m terribly sorry. We are completely sold out.”

Caller: “Really!? I can’t believe that.”

Me: “I’m sorry. We truly do not have any rooms to sell.”

Caller: “Can I be put on a waiting list?”

Me: “No, we do not do waiting lists.”

Caller: “Who has rooms then?”

Me: “I would try **** and ****. They may still have rooms available.”

Caller: “You mean you don’t know?”

Me: “Um…no. I’m sorry I do not.”

Caller: “Well book me a room at one of those then!”

Me: “Yeah…there is no way for me to do that. I can give you their phone numbers though.”

Caller: “Why can’t you just book them for me? Use your fingers at your little computer and get me a room!”

Me: “Thank you for calling Guest Relations, this is ********. How can I assist you today?”

Guest: “I need to cancel my reservation I had a death in the family, and I won’t be able to make it.”

Me: “I’m certainly sorry to hear about that. I can contact the hotel for you and see if they would be willing to cancel the reservation without penalty. Can you give me the confirmation number?”

(Just then his wife is in the back ground yelling at him trying to take the phone away. She was calling him a liar and telling him that he was going to h*** if he did not tell me the truth. Just then she gets on the phone and says…)

Guest’s Wife: “I’m really sorry, but my husband is a liar and there was no death in the family. He made a mistake and booked the wrong hotel, and he doesn’t have the balls to admit it.”

Me: “Oh! Well then, yeah…”

Guest’s Wife: “I have told him not to do it, but he did.”

Me: “I’m sorry ma’am, but our policies and procedure for this rate are very strict. I would not be able to cancel the reservation for you without a penalty.”

Guest’s Wife: “SO YOU’RE A LIAR TOO!!! You told my husband you would see if you can cancel without a penalty and now you can’t! BULLSH*T!”

Me: “Ma’am, I have to ask you to watch your language. We can contact the hotels if its an emergency. But we can never guarantee that it will be cancelled without a penalty for you. I advised that I would ask for you–”

Guest’s Wife: “FINE THEN! IF IT HAS TO BE THAT WAY THEN I DIED JUST TELL THEM THAT. I’M SURE THEY WOULD CANCEL THAT THEN. RIGHT!?”

Me: “But ma’am you can’t be dead–I am talking to you. I’m sorry…I can’t cancel the reservation for you. If I do you will be charged.”

Guest’s Wife: “YOU ARE A HORRIBLE PERSON! YOU DONT CARE IF WE DIED! I DEMAND A REFUND OF THIS. NOW.”

Me: “Unfortunately, I’m not able to assist at this time, so you guys have a great day.”

Guest’s Wife: “FINE THEN! THIS WAS POINTLESS. Thanks for nothing you heartless b***h.”

Me: “You have a great day!”

(This person was the laughing stock of the day. She had the nerve to call back 4 times and try to convince some one to cancel the reservation for her with the same sob story again. Some people…)

Me: “Thank you for calling guest relations. This is ******* speaking, how can I help you?”

Customer: “Yes, you guys overcharged me and I will accept nothing short of a full refund. This is ridiculous.”

Me: “I’d be more than happy to help. Do you have your confirmation number?”

Customer: “Yes. It’s ********.”

Me: “Great. One moment, please.”

(I look at their reservation history.)

Me: “Okay, sir. So I’m showing you have a reservation arriving tonight. One king bed, non-smoking, booked at a rate of $1297.66. What were you quoted?”

Customer: “I was quoted a rate of $1297.63.”

Me: “So you were misquoted by 3 cents?”

Customer: “Yes. And I demand the rate I was quoted be honored.”

Me: “But it’s 3 cents…”

Customer: “YOU **** corporations! WHY ARE YOU RIPPING ME OFF!?”

(On the phone…)

Customer: “Hi, I want to book a room with 2 beds for tomorrow.”

Me: “Sure thing sir, lucky for you we’re not busy this weekend and have several rooms available. ”

Customer: “Great, and how many pillows do the beds have?”

Me: “Umm, I think there’s 2 on each bed.”

Customer: “Can you check?”

Me: “Okay….I’ll just be a moment.”

(I go and check the nearest room’s bed and the next room along to be safe.)

Me: “Yes, 2 per bed.”

Customer: “So my room will have 2 pillows on each bed?”

Me: “That’s correct, sir.”

Customer: “I only like one pillow on my bed, can you give me a different room with a bed that only has one pillow on one of the beds?”

Me: “Umm…you could always just take the other pillow off your bed when you go to sleep.”

Customer: “What? No, I want one of the rooms with one less pillow on one bed.”

Me: “Sir, we don’t have rooms with specific numbers of pillows–”

Customer: “–but you have rooms with specific number of beds!”

Me: “Yes…that’s pretty much the norm, sir…”

Customer: “Don’t get smart honey, I want a room with 2 beds, 2 pillows on one of them but only 1 on the other. That’s what I want.”

Me: *sigh* “Okay sir, I’ll personally remove one of the bed’s pillows before you arrive tomorrow, how’s that?”

Customer: “Good, that works for me. Hang on, are the pillows thick fluffy ones or skinny flat ones? Because if they’re skinny, I’ll just keep both of them.”

Me: …

Me: “Thank you for calling guest relations. This is ******* speaking. How may I help you?”

Customer: “Yes. One of your hotels stole something from me and I would like you to return that item to me or I will sue you.”

Me: “We will certainly conduct an investigation. What property was it left at?”

Customer: “The Holiday Inn.”

Me: “Ok…what city and state?”

Customer: “The Holiday Inn!!!!”

Me: “I understand which brand name…can you please tell me the location of the property?”

Customer: “It’s on Bradford.”

Me: “Ok, and what city and state is that in?”

Customer: “By the ocean.”

Me: “Ok….which city and state?”

Customer: “Florida. It’s not my job to tell you where it’s located…”

Me: “Well, as I’m sure you can appreciate, we have over 3,000 properties in the US alone. So I will need you tell me which City in Florida this is located…”

(Customer provides name of city.)

Me: “Ok great. And this is the Holiday Inn on Bradford, correct? So what is missing?”

Customer: “I don’t know.”

Me: “You don’t know?”

Customer: “No. I visited my psychic this week, and she told me that one of the employees at that hotel where I just came from this past weekend, stole something from me. The employee is female with dark hair and her name starts with an ‘M’.”

Me: “Ok….but can you tell me what you’re missing please? That way I can have this documented and the hotel can investigate the situation.”

Customer: “I DON’T KNOW WHAT WAS STOLEN BUT MY PSYCHIC DOES NOT LIE.”

Me: “Ma’am, I certainly apologize for any inconvenience experienced…but I’m sure you can appreciate that I would need to know what was taken to forward over to the hotel. Have you gone through your items?”

Customer: “Yes.”

Me: “And?”

Customer: “I can’t find anything. But your hotel better return my items or I will sue you!”

Me: “I’d love to help you. Please call us back when you have discovered what was missing. Thank you.”

Pregnant Customer: “I want to be reimbursed because I did not get a ground floor unit, because I was promised one when I booked the reservation due to the fact that I’m pregnant.”

Agent: “But ma’am, you booked this reservation eleven months in advance.”