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    Hair-Raising Customers

    | Seattle, WA, USA | Top, Wild & Unruly

    (I have very long, honey-blonde hair that is not dyed or altered. A lady is waiting for her boyfriend in the hospital emergency room when she approaches my desk.)

    Me: “Hi, would you like to head back to check on [lady's boyfriend]?”

    Lady: “No. I just wanted to compliment you on your extensions and get the number of your hairdresser.”

    Me: “Actually, my hair is natural.”

    Lady: “Yeah, okay, right…seriously, who does your hair?”

    (At that moment, my printer begins printing paperwork and I turn around to retrieve it. Suddenly, she leans forward and yanks on my hair.)

    Me: “OW!”

    (She yanks even harder.)

    Lady: “They usually come right out!”

    (I am trying to free my hair from her as she continues to yank.)

    Me: “OW! Ma’am, please, ow, stop. It’s not going to come off! It’s attached to my head!”

    (Thankfully, security shows up and makes her let go. As she’s heading to her boyfriend’s room, she starts ranting.)

    Lady: “HAIR CAN’T GROW THAT LONG!”

    Weekend Roundup: Tech Support Classics, Part 2

    , , | Not Always Right | Roundups, Technology

    Tech Support Classics, Part 2: This week, we feature another five stories that reveal the trials, tribulations, and terrors that technical support employees endure daily! PS–also check out Tech Support Classics, Part 1!

    1. Scareware Makes Us Aware:
      TMI: getting an STD from an FLV!
    2. Workin’ That Tech Support Magic:
      A clever tech support employee gets some magical help!
    3. Get A Life:
      A “real”-ly demanding customer gets a “reality” check.
    4. What She Needs Is A Skynet:
      Artificial intelligence meets zero intelligence.
    5. How To Make Them As Silent As A Mouse, Part 2:
      A user points and clicks their way into the Tech Support Hall Of Shame!

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Weekend Roundup: When Customers Attack!

    , , , , | Not Always Right | Roundups, Wild & Unruly

    When Customers Attack! This week, we share stories of unruly customers who prefer (violent) action over words!

    1. Bull In A China Shop:
      Sticks & stones may break my bones, but naked, guitar-throwing customers can really hurt me!
    2. Acute Mental Failure:
      HULK CAN’T FIGURE OUT HOSPITAL DOOR! HULK SMASH!
    3. (Full) Front(al) Desk:
      Can’t check into your hotel room, lady? Just mentally check out by ripping off your clothes and running in circles!
    4. Fudge In Flight:
      A customer airs their fudge frustrations by sending their ice cream sundae airborne.
    5. Marriage: The Ultimate Slippery Slope:
      Here’s to throwing your belongings in the air like you just don’t care!

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    A Quack Of All Trades

    | Springfield, MA, USA | Health & Body

    (I work at the information desk in a section of the hospital allocated for renting to private practices. It’s a pretty large building, so we get a lot of patients asking directions to a certain doctor’s office.)

    Patient: “I have an appointment at 2:00. Where do I go?”

    Me: “Well, this is a large building with a lot of doctors in it. Who did you need to see?”

    Patient: “I don’t know. Can’t you look it up? My name is [name].”

    Me: “Unfortunately, I don’t have access to the doctors’ schedules. Do you remember what kind of doctor it was? General practitioner, cardiologist—”

    Patient: “I don’t remember.”

    Me: “What were you seeing the doctor for?”

    Patient: “My kidneys, I think…”

    (I start going through the list of doctors looking for nephrologists.)

    Me: “Does [nephrologist] sound familiar?”

    Patient: “I don’t remember! Just tell me where my appointment is!”

    Never Get Between A Man And His Metabolism

    | Singapore | Food & Drink, Health & Body

    Me: “So, you can’t consume any food or drink after 12 midnight today—”

    Patient: “Do you want me to starve to death?”

    Me: “Actually, sir, you’re one of the earlier cases. Your reporting time is at 9:30 am.”

    Patient: “I’ll still starve to death! What the h*** are you people trying to do, kill me?!”

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