(I have very long, honey-blonde hair that is not dyed or altered. A lady is waiting for her boyfriend in the hospital emergency room when she approaches my desk.)
Me: “Hi, would you like to head back to check on [lady's boyfriend]?”
Lady: “No. I just wanted to compliment you on your extensions and get the number of your hairdresser.”
Me: “Actually, my hair is natural.”
Lady: “Yeah, okay, right…seriously, who does your hair?”
(At that moment, my printer begins printing paperwork and I turn around to retrieve it. Suddenly, she leans forward and yanks on my hair.)
(She yanks even harder.)
Lady: “They usually come right out!”
(I am trying to free my hair from her as she continues to yank.)
Me: “OW! Ma’am, please, ow, stop. It’s not going to come off! It’s attached to my head!”
(Thankfully, security shows up and makes her let go. As she’s heading to her boyfriend’s room, she starts ranting.)
Lady: “HAIR CAN’T GROW THAT LONG!”
Tech Support Classics, Part 2: This week, we feature another five stories that reveal the trials, tribulations, and terrors that technical support employees endure daily! PS–also check out Tech Support Classics, Part 1!
- Scareware Makes Us Aware:
TMI: getting an STD from an FLV!
- Workin’ That Tech Support Magic:
A clever tech support employee gets some magical help!
- Get A Life:
A “real”-ly demanding customer gets a “reality” check.
- What She Needs Is A Skynet:
Artificial intelligence meets zero intelligence.
- How To Make Them As Silent As A Mouse, Part 2:
A user points and clicks their way into the Tech Support Hall Of Shame!
PS #1: check out our new Extras section, with pictures, videos, and news galore!
PS #2: Read more roundups here!
(I work at the information desk in a section of the hospital allocated for renting to private practices. It’s a pretty large building, so we get a lot of patients asking directions to a certain doctor’s office.)
Patient: “I have an appointment at 2:00. Where do I go?”
Me: “Well, this is a large building with a lot of doctors in it. Who did you need to see?”
Patient: “I don’t know. Can’t you look it up? My name is [name].”
Me: “Unfortunately, I don’t have access to the doctors’ schedules. Do you remember what kind of doctor it was? General practitioner, cardiologist—”
Patient: “I don’t remember.”
Me: “What were you seeing the doctor for?”
Patient: “My kidneys, I think…”
(I start going through the list of doctors looking for nephrologists.)
Me: “Does [nephrologist] sound familiar?”
Patient: “I don’t remember! Just tell me where my appointment is!”
Me: “So, you can’t consume any food or drink after 12 midnight today—”
Patient: “Do you want me to starve to death?”
Me: “Actually, sir, you’re one of the earlier cases. Your reporting time is at 9:30 am.”
Patient: “I’ll still starve to death! What the h*** are you people trying to do, kill me?!”