Why Nurses Should Rule The World, Part 17
I had surgery, and something went wrong during recovery at home. Both the surgery and what went wrong are gross, so I’ll spare you the details!
I went back to the hospital and they set about making the problem right. And they did, quickly and efficiently, as it was something that happens about 10% of the time.
I was recovering afterward in a side room. The door was open, and all I’d been able to hear for HOURS was nothing but fellow patients and their relatives complaining to the nurses. They complained about the parking. They complained about the food. They complained about the choice of TV channels. They complained about the variable mobile phone signal. One woman complained about the wait to get surgery AND how quickly the appointment came so she couldn’t arrange for someone to water her houseplants for her four hours in hospital. The man in the room opposite complained that the disposable surgical gown he was wearing wasn’t soft enough. One woman physically stopped a healthcare assistant with a tray of pills in his hands in order to complain that the coffee machine didn’t do the thing she usually ordered from her local chain coffee shop.
Honestly, I was in Not Always Right entitled customer Hell.
My usual policy — be nice to people in service industries because I’m also a human being — was ramped up to eleven, and I pushed through the pain I was in to try to be charming and funny and non-demanding with everybody I saw.
I was laying there with a cannula (drip) in my arm when it suddenly slipped out. My husband, who is more likely to panic in such situations than I am, shouted out the door of my room for help.
The main nurse who had been dealing with me all day appeared, in her coat, with her handbag, and with her car keys in her hand.
As my husband was explaining to her in panicked tones about the cannula, I was horrified.
Me: “You’re done for the day! Go home! Someone else will deal with this! Go away! Go home!”
She was so lovely about it. She calmed my husband — he really doesn’t cope well with medical stuff — and then said she’d deal with it.
Me: “You’re done for the day. Go home! Off you go! It’s fine; someone else will deal with it in a minute. It’s fine!”
She grabbed my arm, popped the cannula back into place, put new tape on it, and turned to leave.
Nurse: “I only did that because you boys were so nice all day. Good luck with the rest of your treatment.”
Me: “You didn’t have to do that. It’ll be fine if—”
Nurse: “I hope I never see you again.”
I burst out laughing — which hurt! — and so did my husband. She gave us a wink and left.
The treatment worked, I’m almost fully recovered, and she has never seen me again — which is EXACTLY what both of us wanted, for the same reason. Nurses: you are wonderful.
Related:
Why Nurses Should Rule The World, Part 16
Why Nurses Should Rule The World, Part 15
Why Nurses Should Rule The World, Part 14
Why Nurses Should Rule The World, Part 13
Why Nurses Should Rule The World, Part 12