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    Living By A (Bar)Code Of Honesty

    | Wellington, New Zealand | Awesome Customers, Home Improvement

    (I am working customer service when an elderly couple with no items walk up to the counter and hand me a barcode.)

    Me: “Hi, how can I help you today?”

    Elderly Man: “Yes, we would like to purchase this item please”.

    Me: “Oh, did you want to pay for it now and pick it up later? In that case I’ll need a couple of your details.”

    Elderly Man: “No, that’s not it. Yesterday we purchased all these garden products and noticed the lady at the checkout forgot to scan this barcode. I’d like to pay for it.”

    (I stand there, very much surprised.)

    Me: “Yeah, sure thing.”

    (I scan the barcode and the elderly woman pays. I stop them before they leave.)

    Me: “By the way, can I still grab your details? I’ve never had anyone come back and do what you just did. I’ll pass them onto my manager and see if I can get them to send you something for being so honest.”

    (The elderly couple smiles brightly, and the man gives me a business card. After they leave, I attach the card to a note to my manager explaining the situation. As far as I know, they didn’t get anything from her, but they got a whole lot of respect and admiration from me!)

    Polite Touch

    | St.Louis, MO, USA | At The Checkout, Family & Kids, Theme Of The Month, Top

    (I am working the register when a young girl of about four or five approaches.)

    Little Girl: “Excuse me, but do you sell bottled water?”

    Me: “We sure do sweetheart; it’s right by the self check out.”

    (The little girl walks over to the coolers and grabs a water. She stops by her mother who is nearby in an aisle and then comes back to me.)

    Little Girl: “I told my mommy I was feeling a bit dehydrated, so she said I can buy this.”

    Me: “You sure can! That will be [total].”

    (She hands me $2, and I hand her her change.)

    Me: “Thank you for being so polite; enjoy your water!”

    Little Girl: “You’re welcome, ma’am. My mommy says you should be polite to people because it makes them happy, and I like to make people happy.”

    (She certainly put a smile on my face for the rest of the night!)

    Lunch Lady Is No Lady

    | MI, USA | Bad Behavior, Crazy Requests, Family & Kids, Theme Of The Month, Top, Wild & Unruly

    (I am helping a customer who, with her six-year-old son, pick out stain for her deck. I am the only person in the paint department. Another customer comes up to my desk. I call for backup.)

    Me: *to Customer #2* “It should only be a few minutes wait.”

    (After about 30 more seconds, Customer #2 storms down the aisle to where I am still working with Customer #1.)

    Customer #2: *to Customer #1* “This isn’t personal shopper day! Other people need help; you need to get your s*** and leave!” *to me* “Get your a** on the phone and get someone over here to serve me, b****!”

    Me: “I’m sorry, ma’am, he was with another customer. I’m sure he’ll be here soon.”

    Customer #2: *goes back to the desk to wait* “B****!”

    Me: *to Customer #1* “I’m sorry about that—”

    Customer #1′s Young Son: “It’s okay lady! She is my lunch lady, and she is mean to EVERYONE! Don’t listen to her; you’re doing great helping mommy!”

    Of Mama Bears And Magic Hairs

    | AB, Canada | At The Checkout, Bizarre

    (I am working as a cashier. A very tall and slender man, in his late 20s, wearing all black, with shoulder length black hair, facial piercings, and white and black face make up, and his nails painted black comes up to my till.)

    Me: “Hi, did you find everything? Or is there something I can help you with?”

    Customer: *in a very quiet low voice* “Um… yeah. I was wondering if you can hold this for a little while. Mama bear is done shopping over at [grocery store], and I need to go get her.”

    Me: “Sure, if you just want to leave it here, I can put it under my till or you can take it to customer service.”

    Customer: “I will leave it here.”

    (The customer walks away. After about 15 minutes, he comes back to my till.)

    Customer: “Hi, mama bear wasn’t finished, so I need to know if you can hold my stuff a while longer.”

    Me: “Sure thing, that won’t be a problem.”

    (He then proceeds to reach out a touch my hair.)

    Customer: “I feel the energy of your hair. It wants you to know, it loves you.”

    Me: “…”

    (Once again he walks out the door. After another hour he comes back in with an older lady, in her 80s with a cane.)

    Customer: “See Oma, this is who I was telling you about. Do you feel that energy?”

    Old Lady: “Yes, she feels very light, like clouds.”

    Me: “Are you ready to pay?”

    Old Lady: “In a minute, dear.”

    (This is when a middle aged lady, maybe 50, walks in grabs their hands and starts leading them toward the door without purchasing their items.)

    Customer: “But mama bear, the hair!”

    Coworker: “That was odd.”

    Fought For His Country, Not Just His County

    | NJ, USA | At The Checkout, Military, Money

    (Our store gives a military discount, but you have to have one of three types of nationally-issued ID cards to get it. It can’t be a state, county, or city-issued ID. My current customer has a county-issued veteran’s card.)

    Me: “I’m sorry, sir; we can’t take these. It must be a nationally-issued card.”

    Customer: “This IS nationally issued!”

    Me: “No, this is a county VA card. The county seal is right there. It has to be from the Department of Veteran’s Affairs in DC.”

    Customer: *blankly* “This IS a VA card.”

    (I pull out the cheat-sheet for cashiers.)

    Me: “It has to be one of these types. They’ve gotten very strict on that.”

    Customer: “I’m going to [competitor]! They know how to treat their veterans right!”

    (The customer storms out. A regular, who is a retired vet, comes up to me.)

    Regular Customer: “Good for you! I can’t stand people like that.”

    Me: “I was about ready to rattle off my parents’ names, ranks, and postings. Mom did her 22 years, and Dad’s a Lieutenant Colonel. And both of them would’ve told me that if I didn’t have my ID, too bad!”

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