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  • Had It Up To Their Neck With Bad Customers
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    Thank God Christmas Comes But Once A Year

    | MI, USA | Crazy Requests, Holidays, Religion, Themed Giveaway

    (Due to poor customer service by a coworker, my manager is helping a customer with Christmas items. He gives her expensive live trees for $10 each and some free Christmas lights to make up for my coworker. He apologizes and thanks the customer before leaving to deal with another issue. This is what I hear when the customer goes to the services desk to pay and complain to the desk clerk.)

    Customer: “I am never shopping here again! That was horrible service.”

    Clerk: “I am so sorry about the mix up with [Coworker]. That usually doesn’t happen. [Manager] took care of you though? Right?”

    Customer: “I don’t care about what happened with [Coworker]! [Manager] was so rude! It was TERRIBLE and offensive!”

    Clerk: *shocked* “What happened with [Manager]?”

    Customer: “He didn’t wish me a Merry Christmas! He ruined my Christmas shopping trip by being a heathen! I’m going to complain to his boss!”

    (Yes, she did complain to our store manager and wrote a scathing review on our company’s ‘comment about us’ service! Thankfully, our awesome manager was not reprimanded, but was quite disappointed with the old proverb that you can’t please everyone!)

    Same Name, Shed Load Of Difference

    | ON, Canada | Crazy Requests, Home Improvement, Money

    (It’s the middle of January, in Ontario, early morning. I’m working the customer service/return desk when I get a call.)

    Customer: *slightly hysterical* “I need your help! I just need you to listen. My ex-husband just dropped off a shed at my place but it’s the wrong size! He got me the wrong size! I need to return it!”

    Me: “That’s not a problem. Just bring back the shed in the original box and the receipt. We can give you a full refund.”

    Customer: “But I don’t want a refund. I want a god-d*** shed!”

    Me: “I understand that. Just bring in the shed with the receipt and you can use the refund to buy a new shed.”

    Customer: “Well, how does that work?”

    Me: “We’ll refund the purchase to however much he paid for it. If it was cash, we’ll give you cash. If it was credit, then we’ll refund it to his card.”

    Customer: “He paid cash!”

    Me: “That’s fine. Bring in the receipt and we’ll give you cash. But I do need that receipt and the product in the original packaging. Without the receipt, I can still offer you store credit for the shed, but you may not get as much as he paid.”

    Customer: “Okay. I’m going to have to get a cab, and you still have the box.”

    Me: “I… what?”

    Customer: “You still have the box. My ex-husband couldn’t fit it in his truck. So they took the shed out of the box and left the box behind.”

    Me: “I need that box. I can’t take back something like that in bits and pieces. It has to come back in the same condition it left.”

    Customer: “I need you to take it back! You still have the box!”

    Me: “I appreciate your position, but I need that box. Without the receipt I can still offer you store credit but I can’t take it back without the box. I need it to sell it to someone else.”

    Customer: “But I need you to take it back! It won’t fit! My ex-husband—”

    Me: “Please, miss. Let me take a look around. If we’re lucky, the box hasn’t been sent to the compactor yet and we can put the shed back in the box when you get here. Give me your name and number. In 10 minutes I’ll call you back. It’s early and it’s been slow, so maybe I still have that box.”

    Customer: “Okay. I’ve already called a cab to pick me up and take back this lousy shed! Call me back soon.”

    Me: “Okay. I’ll do what I can. Please don’t leave until I call you back.”

    (I give her my name and position, and end the call. I start going across the store looking for the box. The compactor is completely empty. It’s not by our loading area. I’m starting to suspect something isn’t quite right. I go out to our outdoor garden area, which is where the sheds are stored. The area is closed for the season. It has two feet of snow and not a single footprint since the last snowfall. No one has sold a shed today. I call the customer back but only get voice mail. The customer has already left, there is no box, and no one remembers selling or loading a shed. I leave a message anyway, asking the customer to call me back, and that I can’t find the box. Three hours later I get a call.)

    Customer: “Is this [My Name]?”

    Me: “Yes.”

    Customer: “I called earlier about the shed? I just got back and got your message.”

    Me: “Okay. So, I—”

    Customer: “I came into your store and returned the shed. You weren’t there. There was another man there, and they still had the box. They gave me a store credit. But you said that if I had the receipt and my ex-husband paid cash, then—”

    Me: “Whoa! Whoa! Whoa! Miss… I have been here all day. I haven’t left my desk once because I was expecting you. There has been no one else.”

    Customer: “I went to the store on the north side of town. Do you work in the store on the north or south side?”

    Me: “Miss, there is only one [store] in town.”

    Customer: “Well, no. They told me that there are two. One in the north and one in the south.”

    Me: “Miss, do you still have the receipt?”

    Customer: “Yes.”

    Me: “Could you read it to me? Right from the top?”

    Customer: “It says [Competitor], [address], [date]—”

    Me: “Miss, your receipt is from [Competitor].”

    Customer: “Yes.”

    Me: “This is [store].”

    Customer: “Oh…” *click*

    (The really funny part? That day, working at the returns desk at the competitor’s store was a guy with the same name as me! She came gunning right for him. The poor guy never had a chance.)

    And The Father Of Despair Is On Aisle Three

    | MT, USA | At The Checkout, Bizarre, Funny Names

    (I am doing a return for a customer. She is getting money back for it. I have to get a manager to come up to open the register. To do so, I call over our walkie-talkies.)

    Me: “Can I get an M.O.D to customer service?”

    Customer: “M.O.D?”

    Me: “Oh, M.O.D just means ‘manager on duty.’”

    Customer: “Oh! I thought it stood for ‘Mother of Destruction!’”

    Living By A (Bar)Code Of Honesty

    | Wellington, New Zealand | Awesome Customers, Home Improvement

    (I am working customer service when an elderly couple with no items walk up to the counter and hand me a barcode.)

    Me: “Hi, how can I help you today?”

    Elderly Man: “Yes, we would like to purchase this item please”.

    Me: “Oh, did you want to pay for it now and pick it up later? In that case I’ll need a couple of your details.”

    Elderly Man: “No, that’s not it. Yesterday we purchased all these garden products and noticed the lady at the checkout forgot to scan this barcode. I’d like to pay for it.”

    (I stand there, very much surprised.)

    Me: “Yeah, sure thing.”

    (I scan the barcode and the elderly woman pays. I stop them before they leave.)

    Me: “By the way, can I still grab your details? I’ve never had anyone come back and do what you just did. I’ll pass them onto my manager and see if I can get them to send you something for being so honest.”

    (The elderly couple smiles brightly, and the man gives me a business card. After they leave, I attach the card to a note to my manager explaining the situation. As far as I know, they didn’t get anything from her, but they got a whole lot of respect and admiration from me!)

    Polite Touch

    | St.Louis, MO, USA | At The Checkout, Family & Kids, Themed Giveaway, Top

    (I am working the register when a young girl of about four or five approaches.)

    Little Girl: “Excuse me, but do you sell bottled water?”

    Me: “We sure do sweetheart; it’s right by the self check out.”

    (The little girl walks over to the coolers and grabs a water. She stops by her mother who is nearby in an aisle and then comes back to me.)

    Little Girl: “I told my mommy I was feeling a bit dehydrated, so she said I can buy this.”

    Me: “You sure can! That will be [total].”

    (She hands me $2, and I hand her her change.)

    Me: “Thank you for being so polite; enjoy your water!”

    Little Girl: “You’re welcome, ma’am. My mommy says you should be polite to people because it makes them happy, and I like to make people happy.”

    (She certainly put a smile on my face for the rest of the night!)


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