Me: *answering phone* "How may I direct your call?"
(After repeating this a few times, I hear fumbling on the other end.)
Me: "Hello, sir. How may I direct your call?"
Caller: "I’m sorry, you’ve got the wrong number."
Me: "But…you called me."
(The store allows you to pay off your store credit card bill at any of their stores. I was in the store paying off the company’s bill at one of the regular checkout stations. I had my 5 month old son with me in his carrier, which I put on the counter while the clerk was scanning the statement stub and the check. Another customer came up behind us, saw the carrier, but no items, on the counter and the clerk scanning a check.)
Customer: “Is she buying a baby?”
Clerk: *without missing a beat* “Yep, she got the last one on the shelf.”
Me: “Hello, thanks for calling [home improvement store]. How can I help you?”
Customer: “Hi, I just had my shed delivered this morning and you people sent me the wrong size.”
Me: “Okay, just let me pull up your order here and see what may have gone wrong.”
Customer: “I don’t know how you people could have messed this up, I clearly ordered a 6×6 shed and I just measured the one you delivered and its clearly only 4×6.”
Me: “Okay, sir. Well, the type of shed we delivered only comes in a 6×6 model. Did you happen to have any parts left over when you finished building it?”
Customer: “Oh, well I haven’t actually built it yet. But I’ve measured the crate it comes in and it only measure 4×6.”
Me: “Sir, what does the label on the crate say?”
Customer: “It says 6×6. But I measured it and it’s only 4×6!”
Customer: “I bought this heat gun a month and a half ago. I don’t have a receipt. I just want an exchange.”
Me: “You bought this a month and a half ago? About early June?”
Customer: “Yes. I just want an exchange.”
Me: *double checks computer* “Sir, we discontinued this almost a year ago. We sold our last one this past October.”
Customer: “Maybe it was a little longer than a month and a half…”
Me: “Thank you for calling [store]. How can I help you?”
Caller: “My daughter is having her birthday in a few days. Do you do kids’ birthday parties?”
Me: “Excuse me?”
Caller: “Do you come to people’s homes dressed up for kids’ birthday parties? I was hoping for a princess theme.”
Me: “Ma’am, I believe you have to wrong number. This is a home improvement store.”
Caller: “No, I do not have the wrong number! I was told you do kids’ birthday parties!”
Me: “Uh, well…in our grocery department we sell candles. And cake mix. And frosting.”
Caller: “Oh, wonderful! Do you have decorations you could bring too?”
Me: “I’m not going to bring anything, but you could come in to our store to buy the cake supplies and some decorations from our wall-coverings department.”
Caller: “You have specific departments for kids’ birthdays? That’s wonderful! Where are you located and what are your hours?”
Me: “Ma’am, like I said before, you called a home improvement store. We, unfortunately, do not provide entertainment for children’s birthday parties, but we are located at [address] and our store hours are 6:30 AM to 10 PM.”
Caller: “Just perfect, you’ve been so helpful! Have a wonderful day!” *hangs up*