Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Just Telling It Like It Is
    (3,017 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    The Sorry State Of Customer Service

    | Foley, AL, USA | At The Checkout, Crazy Requests, Home Improvement, Wild & Unruly

    (It is my first day working the customer service desk, and a customer is cussing and yelling because I can’t do a return for him. One of my coworkers, famous for being very patient and good with difficult customers, happens to wander by. I’m nervous, so I flag her over.)

    Coworker: “Oh, [My Name], do you want some help?”

    Customer: “Help?! I need help! That f***** b**** won’t take back my return! This is s***!”

    Coworker: “Did you call the manager?”

    Me: “Yeah, and he said we couldn’t do anything.”

    Customer: “And that’s bulls***!”

    (My coworker looks unimpressed. I explain why we can’t do the return to her.)

    Coworker: “Hmm. Okay, well, I know he said no, but I think he’s actually wrong. I’ll take care of this. Sir, will you come with me?”

    Customer: “No! I’m standing here at this d*** desk until you fix my d*** problem!”

    Coworker: “Okay. Suit yourself.”

    (The customer keeps swearing and yelling until my coworker returns.)

    Coworker: “Okay, we’re going to make an exception. Boss’s orders.”

    Customer: “Finally! I’ve been here for f***** ever!”

    (I do the return, and as I’m about to hand the customer his money, my coworker holds her hand up to stop me.)

    Coworker: “Sir, I want to make it very clear that if I had any choice at all, I wouldn’t do this for you, and if you EVER come in here again and swear or yell at my coworkers, my boss, or me, I will personally see that you are escorted from this store, by the police if necessary. You should be ashamed of yourself for acting like this and making [My Name] feel like she’s not doing a good job because she is doing a marvellous one.”

    Customer: “I… I’m sorry.”

    Coworker: “No, you aren’t, and quite frankly, I don’t care. I’ve said my piece. Now here is your money, Sir. Have a splendid Thanksgiving.”

    Look Out For The Always Looking

    , | Chicago, IL, USA | Bizarre

    (It is 10 minutes to closing time on a Saturday night. I am the only one in my department tonight, and I notice a customer walk in to the store.)

    Me: “Hi, welcome to [Company]! What brings you in today?”

    Customer: “Just looking around, thank you.” *starts to walk over to our tool chest section*

    Me: “Was this your first time purchasing or were you looking to upgrade your tool chest?”

    Customer: “No, thank you. Just looking.”

    (I leave the customer so they can look around a bit while I make sure there are no other customers are in my department.)

    Me: “Alrighty, then. If you need anything, please let me know.”

    (I help and ring up the other customers that were in my department, and I notice the customer is still looking around the same section.)

    Me: “Hello again. Were you able to make a decision?”

    Customer: “No, still just looking.”

    Me: “Okay.”

    (I give them some useful product information about the various tool chests before walking away again. I go to prep the registers for closing time, and lock the doors. Immediately after locking the last door, I turn around and see the customer staring at me with wide eyes and planted feet. I open the door and greet the customer.)

    Me: “H… Hi there, were you able to make a decision?”

    Customer: “Yes. Where were you?”

    Me: “I do apologize. It is 20 minutes after closing time, and I had to start locking up. Which one were you looking at purchasing today?”

    Customer: “Oh, I wasn’t going to purchase today… I just needed to know if this was in stock.”

    (I check stock on the register, and we have several available.)

    Me: “Yes, sir. We do have them in stock.”

    Customer: “Will they still be here on Tuesday?”

    Me: “Unfortunately, since it’s Saturday, I cannot guarantee that it will be in and I can only place items on hold to be picked up on the same day of inquiry.”

    Customer: “Okay, well, I’ll be back on Tuesday.”

    Me: “Certainly. Here’s my card, and make sure to let them know you spoke to me when you pick it up. Also, feel free to ask them any more questions.”

    Customer: “Thank you!”

    (I unlock one of the doors, let the customer out, lock it back up. I start closing down the registers, and see one of our cool supervisors walk up to the one I’m counting.)

    Supervisor: “Hey, you all right?”

    Me: “Yeah. Hey, do me a favor.”

    Supervisor: “Yeah?”

    Me: “Remind me to never play Silent Hill before coming to work ever again!”

    (We both laughed.)

    Seems To Have Enough Baggage Already

    | MA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am in the middle of ringing up Customer #1, when the next person in line dumps her purchases on the counter. She then seems to notice the items I am scanning for Customer #].)

    Customer #2: “Those aren’t mine.”

    Me: “I know. I’ll be with you as soon as I’m done.”

    Customer #2: *looks annoyed*

    (Customer #1 only has a few items that are easily carried by hand, so I ask him whether he wants a bag or not. As soon as he leaves, I start to scan Customer #2′s items, and bag them for her as well. She has several small items.)

    Customer #2: *clearly offended* “Why didn’t you ask me if I wanted a bag?”

    Me: “Sorry?”

    Customer #2: *gestures towards the retreating back of Customer #1* “You asked HIM if HE wanted a bag! Why wouldn’t you ask me the same thing?”

    Me: “Um… I figured you might need one?”

    Customer #2: “You should have asked!”

    Me: “I’m sorry. Would you like a bag?”

    Customer #2: “OF COURSE I want a bag!”

    Dislocated Their Brain

    | ON, Canada | Awesome Customers, Family & Kids, Geography

    (I’m the dumb customer in this one. My family and I are at a hardware store, and have discovered that they don’t have any more of the item we want. The salesperson is looking up if any other stores in the area have it.)

    Salesperson: “So [Location #1] has two, [Location #2] has six, and [Location #3] has sixteen.”

    Me: “What about [Location #4]?”

    Salesperson: “Um… that’s the location you’re in right now.”

    Mom: *to me* “Long day, honey?”

    Calling About Calling

    | Canada | Bizarre, Extra Stupid

    (I work at a customer service desk. I answer the phone with my usual greeting. The customer on the other line starts screaming.)

    Customer: “WHY DID YOU CALL ME?!”

    Me: “Ma’am, you called us… Was there anything I could help you with?”

    Customer: “WHY. DID. YOU. CALL. ME.”

    Me: “Did someone leave a message on your machine?”

    Customer: “Yes. It was you. Why did you call me?”

    Me: “Well, it wasn’t me personally. What did the message say?”

    Customer: “It said I had an order ready for pick up. Why did you call me?”

    Me: “It would appear you have an order… for pick up…”

    Page 1/1312345...Last