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  • Had It Up To Their Neck With Bad Customers
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    To Give Credit Where It Is Due

    | Lancaster, CA, USA | Health & Body, Money, Top

    (A gym member comes to the front sales desk and speaks with my coworker.)

    Member: “I received a notice in the mail that there was an issue with my monthly billing. Could you help me figure this out?”

    Coworker: “No problem.”

    (My coworker proceeds to look over the member’s record in the computer.)

    Coworker: “Ma’am, it appears that the credit card on file is no longer valid. That has caused your payments to be rejected.”

    Member: “I don’t understand how that’s possible. Is this the card you have on file?”

    (The member hands my coworker her credit card.)

    Coworker: “No, ma’am. We have a different card number on file. Did you recently receive a new card from your credit card company?”

    Member: “Yes, this is it. I don’t understand why they always have to change the card number and screw up all my bills like this.”

    Coworker: “I know it can be quite frustrating, but don’t worry. I will take care of this for you, and have you back to normal in no time.”

    (My coworker enters her new card number into the computer, takes the member’s past due payment, and hands her a receipt. The member then gathers her belongings and exits the building. No more than two minutes later, I see the same member coming back to the front desk with her receipt in hand. From previous experience, I know that this generally means the customer is upset about what they see on the receipt, and wants to yell at us.)

    Me: “Uh oh, she’s back; brace yourself.”

    (The member walks up to my coworker, and I wait for her to begin complaining.)

    Coworker: “Hello again, ma’am. Is there something else I can help you with?”

    Member: “Oh no, dear. I was half way to my car, when I realized I forgot to say thank you for all your help. So thank you, and I am so sorry for my lack of manners.”

    Coworker: “It was my pleasure, ma’am. Have a wonderful day.”

    Me: *dumbfounded*

    His Opinion Carries No Weights

    | KY, USA | Bad Behavior, Bigotry, Health & Body, Themed Giveaway, Top

    (My friend and I are both overweight, so we decide to start going to the gym to lose weight and get in shape for the first time in our lives. She is a bit self-conscious and is hesitant to go at first because she is afraid others will stare. After a couple of weeks, she stops worrying because most people at our gym go about their own business. We’d never had a problem until one day, when she is jogging on the treadmill.)

    Rude Member: “Hey, fat b****! Why don’t you get off the treadmill before you break it?”

    My Friend: *stops jogging* “What?”

    Rude Member: “Get the f*** off the treadmill! Your fat a** is going to break it! Let someone who weighs less than Shamu use it! Just go away and take up space at [fast food restaurant], where you belong.”

    (My friend, looking like she’s about to cry, steps off the machine.)

    Rude Member: “You fatties are a waste of space! You just eat everything in sight and lounge about, getting fatter, and then you complain about your weight. Why don’t you ever do something about it?”

    My Friend: “Excuse me?! You just told me to get my fat a** off of a treadmill, where I was exercising, and go to [fast food restaurant]. Then you have the audacity to tell me that I only sit around eating and not doing anything to lose weight? Get the h*** out of my face, you f***ing jerk!” *gets back on her treadmill and resumes jogging*

    Rude Member: “I hope they charge you double when you break the machines, you cow!” *stomps away*

    (Later, I saw the manager tearing up the rude member’s gym membership right in front of him. He had been informed of the whole incident by several other members!)

    Forget You, And Forget Me Too

    | Chicago, IL, USA | Extra Stupid

    (I work at a gym and recreational facility that requires a membership.)

    Customer: “Hi, I have a question about my membership payment.”

    Me: “Okay, are you on the annual or quarterly payment system.”

    Customer: “I don’t know.”

    Me: “On the bills you get from us, is it for $350 or $1400?”

    Customer: “I don’t know.”

    Me: “Okay, if you can give me your name and phone number, I can make sure our billing person looks up your payment and then contacts you.”

    Customer: “I don’t know my phone number…”

    Not If You’re Tim Burton

    | Queens, NY, USA |

    (It is 3 weeks before Halloween. A customer walks into the gym and points at some of our decorations we’ve .)

    Member: *rudely* “What is all this for?”

    Me: “They’re our Halloween decorations.”

    Member: “Oh, okay. Because I was going to say, it’s a little early for Christmas decorations.”

    (The Christmas decorations he was referring to? Cobwebs and jack-o-lantern lights.)

    That’s A Wrap On The Rap

    | Norway | Top

    (I am a receptionist at a local gym. We use radio instead of CDs–normally hip-hop/pop music radio channels. An elderly gentleman, probably in his 80s, walks up to the reception with a kind smile. He is the only member working out at this early hour.)

    Customer: “Young man, do you mind changing the radio channel?”

    Me: “No, of course not. What kind of music would you like to listen to?”

    Customer: “Well, I don’t really care. I’m just tired of being told to f*** my deceased mother.”


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