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    Not So Closed Minded, Part 6

    | UK | Holidays, Theme Of The Month

    (We have two locations in town, one of which is open 24 hours most of the year. We are normally open until 11 pm. It’s Christmas Eve. A woman enters at 9.50 pm and grabs a trolley. She stops to look at me sympathetically.)

    Customer: “Oh, you poor thing having to work on Christmas Eve. It’s so sad to split up families during the holidays for money. I hope the company is ashamed.”

    Me: “Well, actually, ma’am, we close in 10 minutes.”

    Customer: “But you’re open until 11.”

    Me: “Sorry, we close at 10 tonight because it’s Christmas. We’ll be opening again at 9 am Boxing Day.” *indicate multiple signs showing holiday opening hours*

    Customer: “Well, that’s selfish! I need lots of things for tomorrow.” *exasperated sigh* “I’ll just go to [the 24-hour location] then.”

    Me: “They also close at 10 pm tonight. Sorry about that.”

    Customer: “But I need my things!”

    Me: “They’re open 10-3 tomorrow for emergency supplies.”

    Customer: “I can’t be expected to go out on Christmas day. You’ll just have to stay open.”

    (She starts to shop and the security guard has to remove her. A week later, I’m working New Year’s Eve. She arrives at 10 past 9, as we’re locking up.)

    Customer: “What? No! You said 10!”

    Me: “That was last week. Tonight we close at 9.” *points at sign again* “And they’ll be closing up [24-hour location], too.”

    Customer: “But I haven’t got any champagne for midnight!”

    (She pushed me and snatched the keys from my hand before anyone could stop her. I was taken by surprise, fell back, and hit my head on the pavement. It took my two coworkers and the security guard to stop her trying to reopen the shop. I ended up spending New Year in hospital with concussion. She turned up next day to complain about me.)

    Related:
    Not Very Closed Minded, Part 5
    Not Very Closed Minded, Part 4
    Not Very Closed Minded, Part 3

    Be Open-Minded About Holiday Closing

    | KY, USA | Holidays, Theme Of The Month

    (It is Christmas Eve and we are closing at six pm. The manager is standing by the front door telling the customers we are closing in five minutes. A customer runs in.)

    Manager: “Excuse me, ma’am. Just to let you know we are closing in five minutes.”

    Customer: “But I have a lot I need to get.”

    Manager:  “Yes but we are closing at six pm so our employees can be with their families tonight.”

    Customer: *in a huff* “Well, in that case I am going to [Competitor] across the street.”

    Manager: “Then you’d best hurry; they are closing at six tonight, too.”

    Customer: “What? Why?”

    Manager: “Because it’s Christmas Eve and their employees want to be with their families, too.”

    Customer: “Well, what time do you open tomorrow?”

    Manager: “We’re closed all day tomorrow. It’s Christmas.”

    Customer: “What about [Competitor]?”

    Manager: “They’re closed, too. Same reason.”

    Customer: “Well, that is so rude!”

    (The customer storms off. The manager locks the door after her.)

    Manager: “I haven’t worked retail for 38 years for nothing.”

    Chickening Out Of New Years

    | IA, USA | Holidays, Theme Of The Month

    (I’m the on duty manager at a small town grocery store. We have a full service deli that offers roasted chicken and potato wedges. Normally it closes at seven in the evening to allow clean up time before the store closes at nine, but on New Year’s Eve, food service stopped at five. Around 6:30, a pair of women approach the deli counter, I’m one aisle over working on some stock with a coworker.)

    Customer #1: “Excuse me, we would like a 16-piece chicken.”

    Customer #2: “And two large orders of potato wedges!”

    Deli Worker: “I’m sorry; we stopped serving food at five tonight. We’re closing the deli up early because it’s New Years Eve.”

    Customer #1: “We called in earlier and talked to the manager. He said you were open until seven!”

    (I didn’t talk on the phone at all that night.)

    Deli Worker: “Well, let me call the manager over here. He’ll sort this out for you.”

    (I come over.)

    Me: “Yes, ladies, what can I do for you?”

    Customer #1: “We called in earlier and the manager said the deli was open until seven.”

    Customer #2: “And we have a party of eight people waiting for us to come back with chicken to eat.”

    Me: “Well, I’ve been the manager all day. I got here at 11 this morning and have yet to speak to a single customer on the phone. If you talked to the opening manager, I apologize if you received the wrong information. However, I can’t give you any chicken because we don’t have any. It also helps to call ahead on orders of this size because we don’t always have 16 pieces fresh and ready to go at half an hour to closing the deli.”

    Customer #1: “We come here all the time, [My Name], you know that. You carry my groceries out. Isn’t there something you can do to help out a loyal customer?”

    Me: “I’m sorry. You’re lucky that [Deli Worker] is even still here. She actually was just about to clock out when you got here.”

    Customer #2: “This is outrageous! How are we supposed to serve eight people food now?”

    Me: “Well, in town there’s three different stores that sell pizza for carry out, and they’re all down Main Street. Otherwise, the sandwich shop is open until 10 tonight, and even here in the store we have all sorts of food.”

    Customer #1: “We could probably try [Pizza Place]…”

    Customer #2: “Better idea! How about we buy four frozen pizzas and you just put them in the oven for us in the deli!”

    (Customer #1, Deli Worker, and I all stare at Customer #2.)

    Customer #2: “I demand your service!”

    (Customer #1 ended up talking Customer #2 down and they ended up buying four frozen pizzas and taking them home.)

    Have A Merry Capitalist Christmas

    | AB, Canada | Holidays, Theme Of The Month

    (I work in a small town where 99% of the population is Christian. A customer phones the store to place an order for buns for Christmas.)

    Me: “When would you like to pick up your order, ma’am?”

    Customer: “Are you open Christmas Day?”

    Me: “No, ma’am, we’re closed.”

    Customer: *obviously upset* “Well then, I guess I’ll just have to get them the day before. You’re open until 11, right?”

    Me: “No, ma’am. I’m sorry, but we close at six for Christmas.”

    Customer: “That’s ridiculous. Don’t you want to make money?”

    Christmas In A Bun-dance

    | AB, Canada | Holidays, Theme Of The Month

    (A customer is in the store on Christmas Eve about 10 minutes before we close. Everything has been pretty picked over by this point.)

    Customer: “Where are all your buns?”

    Me: “I’m sorry but we sold out today.”

    Customer: “But it’s Christmas! Why didn’t you make more buns?”

    Me: “We did, but it’s hard to tell how many buns we will need, especially for the holiday.”

    Customer: “Great, now my Christmas is ruined.”

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