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  • Had It Up To Their Neck With Bad Customers
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    Six Red Flags

    | TX, USA | At The Checkout, Criminal/Illegal, Liars & Scammers

    (Two customers come to my register with two baskets overflowing with groceries. They’re accompanied by four children between the ages of 4 and 11. The carts are loaded to overflowing with baby food and formula, diapers, expensive meats, cheese, beer, wine, sodas, and lots of frozen meals. They are extremely friendly and lay on the endearments quite heavily.)

    Me: “So, did you find everything okay tonight, folks?”

    Customer #1: “Oh, honey! Bless you! You bet we did, baby!”

    Customer #2: “Woooo! More than everything! Look at these steaks! These are gonna be great!”

    (The customers and their eldest two children load the first cart onto the belt. They take it, empty, to the end of my register to bag and load their groceries, since I don’t have a bagger. After several minutes, I finish ringing them up.)

    Me: “Okay. Your total comes to [large, triple digit sum]. How would you like to pay that today?”

    Customer #1: “By check. Let me write it up for you, honey.”

    (As the first customer writes the check, the rest of the group finishes packing the groceries. She finishes writing the check and hands it to me.)

    Me: “Okay, great. Can I see your ID to confirm a few details?”

    Customer #1: “Sure, honey. Sure.”

    (She opens her wallet and flips to the clear ID panel. The driver’s license inside looks really wrong.)

    Me: “Sorry. Do you mind if I remove the ID from the plastic to see it better?”

    Customer #1: “No, baby! Go ahead, sweetie! Help yourself!”

    Me: “Okay. Ah. Do you have another form of identification, ma’am?”

    Customer #1: “What’d you say, honey?”

    Me: “Another form of ID? A driver’s license or something?”

    Customer #1: “Honey, that IS my driver’s license.”

    Me: “Actually, no, ma’am. It’s a Six Flags ID. See? The back here says ‘not government issued ID’ and the ‘Texas’ holograms are just gold puff paint.”

    Customer #1: “I don’t know what you’re talking about. That right there IS my real ID, baby!”

    Me: “And your check has a few routing numbers scratched out—”

    (The customer suddenly snatches the check and ID out of my hands. The whole group bolts for the exit as I call for a manager. He commends me on catching them out and gets staff to put the items in the freezer for the time being. A few minutes later, I get a phone call on my register.)

    Me: “Hello. This is [Store Name], register 12. [My Name] speaking. How may I help you?”

    Cashier: “Hey, [My Name]. Can you get me [Assistant Manager]? I’ve got someone trying to pass a bogus check on gas and soda out here.”

    Me: “Does she have [Name] tattooed across her chest in a script font?”

    Cashier: “That’s her.”

    Me: “Stall her. Tell her the check’s jammed in the machine or something. I’m sending him out.”

    (I call the same assistant manager as before. The acting unit manager, loss prevention member, and the assistant manager book it out the door to the parking lot. By the time they arrive, the customer and her group had made a run for it, leaving the stolen check and fake ID behind. Police are called. We are questioned, and then told that the woman has no fewer than three warrants out for her arrest.)

    A Time For Giving (A Piece Of Your Mind)

    | Newark, DE, USA | Holidays, Religion, Themed Giveaway, Wild & Unruly

    (I’ve gone to pick up a few things. I am in the line for the register when I hear someone yelling. Since I’m a curious person and the store isn’t very busy, I leave with my cart to see what’s going on. I soon see a woman in her 30s lecturing a boy in his teens who works in the store.)

    Customer: “People like you disgust me! Not everyone is Christian! You shouldn’t tell people to celebrate something from a faith they don’t believe in! F*** you and your ‘Merry Christmas!’ religious erasure!”

    (The employee is clearly overwhelmed. He’s been very sweet in helping me in the past so, against my better judgment, I step in.)

    Me: “Even if you aren’t Christian, it’s still nice to hear that someone wants you to have a good holiday. Peace on Earth, goodwill towards man, not erasure. If you even bothered to talk to this guy for more than a few seconds you’d know how nice he is. He just wants you to have a good holiday season, lady.”

    Customer: “You, too! You’re just as rude and disgusting as this brat. I bet you and him go around thumping gays with bibles to turn them straight! I’m going to report the both of you!”

    Me: “Lady, I’m agnostic. That means I accept the fact that we don’t know for sure if there is a God or not. As such, I should just be the best person I can be because it’s the right thing to do. I love Christmas time. It’s full of love for everyone and it’s a time for family and friends to all come together. It’s full of people doing good for each other. If you don’t like people wishing you a good holiday just because of the religion that celebrates the holiday, you’re just as bigoted as the people who really do want erasure. Also, I’m bi. So I wouldn’t go around ‘thumping’ anyone for their sexuality.”

    (The customer sputters for a minute before storming off with her cart. The employee looks at me after a few seconds to calm himself down.)

    Employee: “I only said it because she said she was planning Christmas dinner…”

    The Only Thing She Skipped Was Kwanzaa

    | NY, USA | At The Checkout, Holidays, Religion, Themed Giveaway

    (I’m standing behind a nice old lady who is checking out at the grocery store.)

    Lady: “You look like you both need a smile. This is for you!”

    (She hands the cashier a few pieces of Christmas themed candy, and gives one to me.)

    Cashier: “Oh, thank you! Happy Holidays!”

    Lady: “Oh, it’s okay. You can say ‘Merry Christmas’ to me. I know you want to.”

    Cashier: “Actually, I’m Jewish—”

    Lady: “Oh, I’m sorry. I didn’t mean to offend you. Oh, yes! Feliz Navidad to you!”

    (The cashier and I both just smiled, because regardless of what you call it, she still had the best seasonal spirit!)

    Only Slipping On The Truth

    | New York, NY, USA | At The Checkout, Criminal/Illegal, Health & Body, Liars & Scammers

    (It is about 11 pm in a grocery store. I am the supervisor on duty. It is just me, cleaning the customer service counter, and one cashier working a register. An elderly customer ambles up to the checkout lane.)

    Cashier: “Hey, ma’am. How are you tonight?”

    Customer: “Oh, I’m just- AHHHHHHHH!” *waves her arms dramatically and hops backwards.* “Oh, my gosh, honey. There’s a HUGE puddle of water there! Oh, I slipped. I think I hurt something! Oh, my hip!”

    Cashier: “Really? Are you okay?”

    Customer: “Oww, my hip! Oh, I think I strained something! Get me your manager right now!”

    (The cashier pages the manager to the register.)

    Manager: “Oh, my goodness, ma’am. What happened?!”

    Customer: “There was a huge puddle of water! I slipped and I hurt my back! Oh, gosh. It hurts!”

    Manager: *to cashier, who is wiping the floor with paper towels that are remaining suspiciously dry* “Ring up her groceries for me, please.” *to the customer* “Here, ma’am. Have a seat. Please, tell me exactly what happened.”

    Customer: “Oh, there was all this water, and I slipped like this.”

    (The customer makes exaggerated lunges, trying to demonstrate how she fell.)

    Customer: “Oh, it was awful. My hip hurts! Oh, I threw out my back! Oh, it hurts!”

    (The customer makes more movements an injured person would be quite incapable of making.)

    Customer: “I’ll be contacting my lawyer!”

    Manager: “I see. Here’s my store and my personal information. Please give me yours as well, and we’ll be in touch. I’m terribly sorry about this. I hope you make it home alright.”

    (The customer ambles out to her car, shouting ‘oh, my back!’ the entire way.)

    Manager: “I need written statements from both of you. Good thing we have this on camera.”

    Cashier: “Do you think she’ll sue?”

    Manager: “I hope so. I’m putting her a** in jail if she does.”

    Store Of The D***ed, Part 2

    | Monticello, MN, USA | At The Checkout, Bigotry, Crazy Requests, Religion

    (I work at a grocery/retail store that has a somewhat relaxed dress code for the cashiers. It is quite hot both inside and outside the store. Many of my female coworkers are wearing less clothing than usual. A customer comes to my check lane and unloads her groceries.)

    Customer: “Oh, thank God. SOMEBODY around here knows how to dress in a way that pleases the Lord!”

    (Right away, I know this is going to be unpleasant. I’m a transgender man with no religious belief.)

    Customer: “All of these god-d*** heathens dress like streetwalkers! I’m so glad I found someone uncontaminated to handle my food!”

    Me: “I’m sorry. Did you say ‘uncontaminated?’”

    Customer: “Why, yes, dearie. Those worthless w****s you have to work with are contaminated by the devil! It’s too bad you have spend so much time around them, but I understand times are tough.”

    Me: “Actually, I enjoy working here. I have excellent pay, flexible hours, and the opportunity to be part of a great team. I’ve made friends with several of my coworkers, and we regularly spend time together outside of work.”

    Customer: “Oh, dearie, you know you shouldn’t yoke yourself to an unbeliever! But I suppose it’s hard to lead some to Christ if you don’t know them very well.”

    (At this point, I’m finished scanning and bagging her groceries. She pays with her card and turns to me.)

    Customer: “You know, young lady. I just feel so bad for you. You’re stuck in this awful, godless place, and I just—”

    (The customer rummages in her purse and pulls out two $5 bills.)

    Customer: “Take these are use them to do The Lord’s work!”

    Me: “I’m sorry, ma’am, but I can’t accept your money in good conscience. I happen to be one of those godless heathens you were upset about. Furthermore, I’m sorry to say that you have made a crucial flaw in your perception of me. I am not, as you said, a ‘young lady.’ I am a 21-year-old transgender man.”

    (The customer begins to shout various racial, homophobic, and trans-phobic slurs. My manager rushes over to find out what’s going on.)

    Customer: “THIS GODLESS C*** CONTAMINATED MY FOOD!”

    Manager: “Ma’am, you need stop verbally abusing the staff and leave the premises. If you don’t, I’ll be forced to call the police.”

    Customer: “HOW DARE YOU!? DO YOU KNOW WHO I AM!?”

    Manager: “No, ma’am, and quite frankly I don’t care. You’re shouting some of the vilest insults in the English language at one of my best cashiers. Get your s*** and leave. NOW!”

    (The customer flees, insulting both of us the whole time. The next customer in line has watched the situation unfold.)

    Next Customer: *to my manager* “Excuse me. Would it be alright if I gave you both a gift card? You deserve something nice after all that.”

    Me: “You don’t need to—”

    Manager: “Uh, okay. Sure.”

    Next Customer: “Here. Just [item] and two $25 gift cards for [coffee shop].”

    (When the friendly customer gives me the gift card, his number is written on the back. We’ve been dating for almost two years!)

    Related:
    Store Of The D***ed


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