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  • A Caffeinated Christmas Miracle
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  • Sweetness Is Infectious

    , | Illinois, USA | Food & Drink, Health & Body

    (Our store has a coffee bar that sells pastry items that are made in house and is usually staffed by a barista. The bakery is located directly behind the coffee bar. I am working in the bakery. I hear a strange noise behind me and turn around to find an elderly gentleman standing at the coffee bar jingling his keys to get my attention.)

    Me: “Yes, sir? May I help you?”

    Customer: “What is the difference between these and these?” *points at cupcakes and muffins* “Why is one more expensive than the other?”

    Me: “Those are muffins and those are cupcakes. Cupcakes have more expensive ingredients and take more time to make; that’s why they cost more.”

    Customer: “But what’s the difference between a muffin and cupcake?”

    Me: “Cupcakes have icing and are generally sweeter.”

    Customer: “Why do they all have icing on them? Don’t you know there’s a diabetes epidemic! Sugar is dangerous!”

    Me: “I’m sorry, sir. I don’t make the cupcakes; I’m one of the bread bakers. If you have questions, the pastry bakers are here in the afternoon.”

    Customer: “Why is there sugar in everything!? Don’t you know that sugar is bad for you?!”

    Me: “I don’t make the pastry items, sir. The pastry bakers are here in the afternoon if you’d like to call and ask questions.”

    Customer: “Diabetes is everywhere! You shouldn’t put icing on everything! It’s dangerous!” *walks away*

    Speak Now Or Forever Hold Your Points

    | Portland, OR, USA | At The Checkout

    (A customer approaches my register with a few items. While talking loudly with her friend, she smiles at me briefly, but does not acknowledge me through the rest of the transaction. She is speaking loudly and popping her gum.)

    Me: “Did you find everything all right?”

    Customer: *nods at me and continues talking*

    Me: “Would you like to use a [savings] card today?”

    Customer: *continues talking on the phone*

    Me: “Did you have any coupons today?”

    Customer: *completely ignoring me at this point*

    Me: “If you don’t have any coupons, your total will be [$$]. Are you using cash or card today?”

    Customer: *turns and slides her card*

    (I prompt through the card and wait a few seconds to see if she will sign the screen.)

    Me: “Excuse me, ma’am, you need to sign the screen to verify your purchase.”

    Customer: “Well, okay.” *signs screen and keeps talking to her friend*

    (The receipt prints and I hand the customer her bag and the receipt.)

    Me: “Have a nice day!”

    (I continue to the next customer, who is actually acknowledging me and talking to me. Meanwhile, the previous customer has finally stopped talking with her friend and is reading receipt.)

    Customer: “Wait a minute! I had coupons for these! Why didn’t I get a discount? And I have a [savings] card! Why didn’t I get any points?”

    Me: “Excuse me, but I asked if you have any coupons and you didn’t answer. I’m sorry…if you go up to customer service they can give you a refund and get you your points.”

    Customer: *getting angry* “But I had the coupons in my hand! You should’ve seen them and taken them! Now I have to go to customer service because of you! This is bulls***!” *storms off*

    Current customer: “I don’t think she deserves a refund!”

    Fake It ‘Til You Make It

    | Hackney, London, UK |

    Customer: “Hey, do you work here?”

    Me: “Yes, can I help you?”

    Customer: “Where is the pasta?”

    Me: “I’ll show you…it’s this way.”

    (He follows me to the correct aisle. As we approach, I see another girl in the aisle.)

    Customer: “S***, that’s my ex! Quick, pretend you’re my new girl!”

    Me: *surprised* “Wha—”

    (The customer grabs me, puts his arm round me, and practically drags me over to the girl.)

    Customer: *to ex* “Yea, I got a new girl. I’m over you.”

    Ex: “Um, okay? Great.” *walks away shaking her head*

    Customer: *to me* “So, since you’re my girl, do I get to use your staff discount now?”

    Less Is More, More Or Less, Part 2

    | Florida, USA | Money

    Me: “Your total is $24.30 (before tax).”

    Customer: “I want to use my coupon.”

    (The coupon is for $10 off a purchase of $25 or more.)

    Me: “Your total is $24.30, so you need to spend $.70 more to use that coupon.”

    Customer: “What do I do?”

    Me: “You could just add something.”

    Customer: “But I don’t need anything!”

    (Despite my attempts to help her save money, the customer continued to refuse to add anything. So, what did she do? She paid the full price and left, oblivious to the fact she could have saved over $10 by spending just $0.70 more.)

    Related:
    Less Is More, More Or Less

    Just In The St. Nick Of Time

    | Pennsylvania, USA | At The Checkout, Holidays

    (It’s five minutes before closing Christmas Eve, and I’m handling the register. A man and woman walk up with a just few bottles of soda, so I wave them in and turn my lane’s light off.)

    Me: “Good evening!”

    Woman, to the man: “Get the cart.”

    Man: *wanders off*

    Me: “So, ready for the holidays, I take it?”

    (I finish scanning a 2-liter bottle of soda and start to scan the second one; this shouldn’t take much time at all. The woman interrupts me.)

    Woman: “There’s more.”

    (I am confused, but then see the man return with a large cart used for stocking the shelves. It’s stacked completely full with RACKS of the soda product.)

    Man: *points to the giant pile of sodas* “That’s 80 bottles in one, 58 in the other…”

    Me: “Okay, then. This might take another minute or two…”

    (Note that the store closes at 6 pm. I’m a minor, so I can’t be late clocking out. I therefore scan as quickly as possible and ring up her total.)

    Me: “All right, there we are! Your total is [nearly $200].”

    (It’s now a minute before closing. I think I’m in the clear, when…)

    Woman: “Here’s $100, but let me pay the rest with these!” *hands me stacks of $5 bills*

    (I am completely stunned now. Fingers flying, I count out the huge bill, finally finishing right at 6 pm on the dot.)

    Me: “Okay…you’re good to go! Hope you have a great holiday!”

    Woman and man: *says absolutely nothing in return and leaves with their huge cartful of sodas*

    (Thankfully I got out of there right on time!)

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