Extra Coating Of Generosity

| USA | Awesome Customers, Top

(It’s about 32°F out. I’m walking into the store before my shift; I’m not wearing a coat because I forgot it at home. I am stopped by a customer loading his groceries into his car.)

Customer: “You must be freezing!”

Me: “Oh, it’s not so bad.”

Customer: *shakes his head* “It’s too cold to not have a coat! You should hurry inside!”

Me: “I will; have a good day, sir!”

(Half an hour later, the same customer comes through my line with a brand new winter coat draped over one arm.)

Customer: *hands me the coat* “Everyone deserves to be warm in the winter.”

Me: *shocked* “Thank you, sir, but I can’t—”

Customer: “Don’t worry about it, just pay it forward.”

(He left before I could get another word in. Not personally needing the coat, I donated it to a local coat-drive, along with $200 my co-workers and I collected by sharing the story amongst ourselves and other customers.)

In A Fowl Holiday Mood

| Detroit, MI, USA | Holidays, Theme Of The Month

(It is Christmas Eve. We close at 5:00 pm, and are closed completely Christmas Day. It is 5:15 pm and I am getting the last of the carts inside when a customer comes running up.)

Customer: “Hey, I need to buy a turkey!”

Me: “Sorry, sir, but we’re closed.”

Customer: “Since when?!”

Me: “5:00, sir.”

Customer: “Well, what time are you open tomorrow?”

Me: “We’re closed, sir.”

Customer: “Why!?”

Me: “Because we want to spend the day with our families.”

(He flips me the bird and walks away.)

Me: “Merry Christmas!”

Hard-To-Please-Her Scrooge

| BC, Canada | Awesome Customers, Holidays, Money, Theme Of The Month

(It’s nearing Christmas time, and I am working at the till to cover a coworker’s break. I start to ring through a man’s groceries. Behind him is an old lady, whom I recognize as being a regular. She is always grumpy.)

Man: *quietly* “And I’d like to pay for her stuff, too.”

(I laugh.)

Man: “No, really.”

Me: “Oh! Okay.”

(This has never happened to me before. I look over at the lady’s packages and enter them manually, rather than scanning them, and tell the man his new total.)

Man: “Don’t tell her until after I’m gone.”

Me: “Okay.”

(I finish the transaction, hand him his receipt, and tell him to have a good day. Just as he is about to leave, he drops his wallet. All his cards spill out everywhere, and he has to stop and pick them all up. I put the old lady’s packages in bags and hand them to her.)

Me: “Here you go!”

Old Lady: “What do I owe you?”

Me: “It’s taken care of.”

Old Lady: “What?”

Me: “It’s paid for.”

Old Lady: *scowling* “Who did that?”

(The man is still trying to cram cards back into his wallet without dropping his groceries.)

Me: “Um… him.”

(The old lady starts scowling at him.)

Old Lady: “Why did you do that?”

Man: “Well, it’s Christmas. Merry Christmas.”

(He finally manages to tuck his wallet away and leaves.)

Old Lady: “I know I’ve seen that jerk around somewhere!”

Drop(out) The Bomb

| AB, Canada | School, Underaged

(I live in a small town; as such, little stories such as ‘so and so made this all star team’ or ‘this person went to a university’s honor band” frequently appear in the newspaper. During high school, I was part of the later group until I started university, where my name would continue to appear in the Dean’s List published at the end of each semester. At this moment, university has been out for a week, while the high schools are finishing up their school year.)

Customer: “Hey, why aren’t you in school?”

Me: “Beg pardon?”

Customer: “It’s 11:00 AM; not even the students with special privileges to work during school hours should be out yet! Why are you not at [School] and working here?”

Me: “Sir, I graduated a few years ago.”

Customer: “No, you didn’t! I just saw your name in the paper for some fancy list.”

Me: “Oh, you mean the Dean’s List? Yes, I’m happy that I got on it this semester. I was taking a full load of classes!”

Customer: “You shouldn’t be done yet! School doesn’t finish for another three weeks.”

Me: “Sir, I no longer attend [High School]. Instead, I—”

Customer: *shocked* “You dropped out?! After all those times you were in the paper for music and smart stuff? What in the world possessed you to do that?!”

Me: “I didn’t drop out sir. I just—”

Customer: “Where is your manager? I need to talk to him about hiring drop outs, even if they appear to be smarticle like you!”

(Yes, he did use the word ‘smarticle.’)

Me: *pulls university ID card out of pocket wallet* “Please read the date this was issued.”

Customer: “Summer 2010?”

Me: “Yes. Now, why would I have a university ID card?”

Customer: “Because you go to that university?”

(I wait.)

Customer: “Oh… yeah. That was the college list, wasn’t it?” *gathers up items, pays, and leaves*

Can’t Vouch(er) For His Intelligence, Part 3

| Ottawa, ON, Canada | Money

(I receive a phone call while working the customer service desk.)

Me: “Hello, [store name], how can I help you?”

Customer: “Hi, dear. I’ve got a $50 food voucher and I was just wondering if I could get a phone card for it.”

(Food vouchers are basically welfare cheques that can only be used towards food purchases.)

Me: “I’m sorry, sir, it cannot.”

Customer: “I don’t need $50 of food! What if I just bought $10 of food, and use the change I get back on a phone card?”

Me: “Sorry, sir, we cannot give you change back. If you spend less than the amount on the voucher, no change is given. If you go over the $50, you have to pay the difference yourself.”

Customer: “Well, what if I bought $50 of food, returned it, got the money back and then bought the phone card?”

Me: “I’m sorry, sir, but we also do not give you a receipt. This is so people don’t return food to get non-food items in return. If you return items without a receipt, all we can do is exchange it for a similar item.”

Customer: “Well, what am I supposed to do with a $50 food voucher?”

Me: “Buy food.”

Customer: “But I need a phone card! This is ridiculous!” *hangs up*

Related:
Can’t Vouch(er) For His Intelligence, Part 2

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