Trust Is A Two-Way Street

| Aldergrove, BC, Canada | At The Checkout, Awesome Workers

(An elderly woman comes through my till and is writing a cheque to pay for her order, but is having difficulties with her shaky hands. I offer to write it for her.)

Me: “All right, so the total was $62.83. If you would like to check it over yourself and sign it for me, please?”

(She goes to take the cheque from me when a younger woman behind it snatches it from my hands and starts triple-checking the amount on the cheque and the computer screen, before handing it to the elderly woman to sign.)

Young Woman: *snottily* “You just can’t trust some people.”

Me: “Fair enough…” *to the elderly woman* “Here’s your receipt; see you next week!”

(I quickly run the younger woman through, who says nothing the entire time. At the end of the transaction she hands me a $100 dollar bill. I hold it up to the light and start checking all of the security features, the younger woman glaring the entire time.)

Me: “Like you said, you just can’t trust some people.”

Put Yourself In Her Shoes

| Wales, UK | Bad Behavior

(I am clearing some shelves of wine that have been on promotion, since the promotion is ending and a new one starting the next day. I am unable to park my trolley nearby due to space and am having to carry bottles to the nearest aisle. As this conversation takes place, I am holding five bottles of wine.)

Customer: “Excuse me?”

Me: “Hi there. If you could bear with me just one second while I put these down and I’ll be right with you.”

(She says nothing so I start to walk to the trolley, only a few yards away. But…)

Customer: *grabbing my arm and tugging, hard* “Hey! Why aren’t you helping me?”

(I drop all five bottles, four of which smash and splash all over the customer’s white, expensive looking shoes.)

Customer: “Look what you did, you stupid b****! You’re gonna have to pay for these!”

(She reached down and removed her shoes, despite my protests, so she was standing barefoot in a puddle of glass-filled wine. She was still shouting at me about how much her shoes cost and how I was going to have to pay for them or she would have me arrested when the manager arrived. Having seen the whole thing on the cameras, he made her pay for the broken bottles, helped me clean up, and gave me the afternoon off.)

When Customers Need Toilet Training

| Sacramento, CA, USA | Family & Kids, Health & Body

(Due to homeless people coming in and sleeping in our bathrooms, our policy has changed as to where we do not have public restrooms. Many customers get angry by this, but usually move on and find somewhere else. Today, I am stocking shelves when a woman comes storming towards me)

Customer: “Tell your managers that I think it’s absolutely disgusting that you don’t let your customers use the bathroom. If I did that at my job, I’d be arrested!”

Me: “Um… excuse me?”

Customer: “You guys should be arrested! It’s horrible what you are doing. If I didn’t let my children use the bathroom, I’d be thrown in jail!”

Coworker: *having overheard the woman’s complaints* “We wouldn’t be able to do our work if we kept letting customers in. And I’ll let children in, no problem, but adults should be able to hold it until they get home!”

Customer: *storms off, muttering obscenities under her breath*

Me: “What the h*** kind of job does she have?”

I Don’t Work Here, Does Not Work Here, Part 18

| Chesapeake, VA, USA | Bizarre, Books & Reading, Food & Drink

(I’m standing with my shopping basket full of food in the dairy aisle of my local grocery store when I’m approached by a middle-aged lady I’ve known for years and who frequently comes into the library where I work. I’m wearing my black jeans and a maroon shirt, which looks nothing like the khakis and blue shirts employees wear.)

Lady: “Young man, do you work here?”

Me: “No, Mrs. [Lady]. I work at the library. Remember? You came in earlier this week? I checked out your books for you?”

Lady: “Oh, so you don’t work here then? Do you know the differences between these two kinds of cheese?”

Me: “No, but I bet I could probably find you a great book on them next time you come into the library where I work.”

(Some time later she came into the library during my shift and asked if I still worked at the grocery store, too.)

Related:
I Don’t Work Here, Does Not Work Here, Part 17
I Don’t Work Here, Does Not Work Here, Part 16
I Don’t Work Here, Does Not Work Here, Part 15

Thankful For Diwali

| Edmonton, AB, Canada | Crazy Requests, Religion, Theme Of The Month

(I work customer service for a large Canadian grocery retailer. This exchange takes place just around Thanksgiving, when we had signs for Diwali and Halloween as well.)

Customer: “Excuse me! What are these signs?”

(She gestures to the purple signs above a display of flower which read ‘Happy Diwali’.)

Me: “Those are signs for Diwali. It’s the Indian Festival of Lights, celebrated by a billion-plus people worldwide.”

Customer: “Take it down.”

Me: “…I’m sorry?”

Customer: “Take it down. I don’t like it. How racist.”

Me: “I assure you the holiday is not racist, as everyone is invited to participate if they would like to, and the deals we have for the holiday are applicable to all customers.”

Customer: “But I don’t get to participate! I don’t like it. I want you to take it down.”

Me: “Well, do you celebrate Thanksgiving?”

Customer: “Yes. But these people are—”

Me: “—These people may not celebrate Thanksgiving, or Halloween, or Christmas, and we are an equal opportunity employer, so we accommodate several cultures and their respective traditions. As well as Diwali, we market for Chinese New Year’s and Eid.

Customer: “You must take this sign down, or I will be calling head office.”

Me: “You can get their number at the customer service desk. Head office sent us these signs. They also wished their Indian employees a Happy Diwali. If you have any other questions, I’ll be happy to help; otherwise, I’m afraid we cannot continue this discussion.”

Customer: “Fine! I’ll call them! I’ll be sure to give them your name, too!”

Me: “That’s quite all right with me. My name is [distinctly North Indian name] and I hope you have a happy Thanksgiving. Happy Diwali, as well! “

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