Some Only Live For The Olive

| Twin Cities, MN, USA | Awesome Customers, Bad Behavior, Food & Drink

(I’m a shopper at a high end grocery store. I stop at the olive bar to get olives for a party I’m having tonight. I’m blocked by a shopper who is grilling a store employee about something. She apparently isn’t happy about the selection and wants the store employee she’s talking to do something about it.)

Store Employee: *to a shopper* “…I will let the manager know.”

Shopper: “Well, what good will that do?! Can’t you just let the company know that customers want these kinds of olives?”

Store Employee: “I don’t have a way of contacting the supplier, so my only option is to contact the manager and have him pass on your request.”

Shopper: “This isn’t good enough! Why can’t I contact the supplier myself?”

Store Employee: “Ma’am, I don’t have that information. I can only talk to my manager and let him know what you want and hopefully, he’ll be able to get the olives you want.”

(The old woman chews her out and walks away. The employee just looks DEJECTED on a Friday afternoon, so I put my arm around her, and tell her…)

Me: “When you get home, look up notalwaysright.com, and know that you are not alone. I’m not in the service sector, but I appreciate all you do for us, despite crabby old bats like that woman. Thanks for working and helping us out!”

Smaller Box For Smaller Minded

| IA, USA | At The Checkout, Awesome Customers, Bad Behavior

(I am working a Saturday before a holiday and am extremely busy. I have also been at work since 5 am. I am the only teenage guy allowed to run a cash register.)

Customer #1: *to her cohort* “I f***ing hate this store, and hate these prices.”

Cohort: “Mhmm.”

(I finish ringing up everything.)

Me: “That’ll be $245.15 today, ma’am.”

Customer #1: “No, I am on [government program providing food to women with kids for the kids’ nutritional needs].”

Me: “Oh, I am sorry. Ma’am, you need to let me know that before, but don’t worry: I can rescan it and make sure it’s all right.”

Customer #1: “D*** right.” *returns to talking to cohort*

Me: *to person bagging groceries* “I need to redo this order.”

Coworker: “Okay.”

(My coworker unbags the groceries and helps me sort them out. At this point, I begin scanning items through. The computer lets me know if the items count for the program or not. A box of cereal doesn’t count and cannot be rung up for the government program.)

Me: “Oh, I am sorry, ma’am, this cereal doesn’t count. I believe it has to be the smaller size.”

Customer #1: “Are you f***ing kidding me? I just bought this same box of cereal with my last check.”

Cohort: “Yeah, the female cashiers always ring it up right for us.”

Me: “I am sorry, but the program just changed. You should have received a packet in the mail telling you what is now accepted. Would you like me to have someone get you the size that counts?”

Customer #1: “Just because you have a penis means you think you can tell me what I can and can’t do! I just want cereal!”

(Her rants continues for about five more minutes with a large number of customers all staring at us waiting to see what is going to happen.)

Me: “I am sorry, ma’am. Would you like the smaller size?”

Cohort: “Fine, go get the other box!”

(I finish ringing up the lady and tell her to have a nice day, receiving a scowl and a middle finger in return. Customer #2, after standing in line behind during the whole ordeal, pushes her cart up to my stand. I recognize her but am to upset at this point to think twice about it.)

Customer #2: “Well, that was unpleasant.”

Me: “A little bit. How are you doing?”

Customer #2: “Well, I am just fine. I want you to know something, though: you are my favorite cashier and I always come to your line. You have always been nothing but sweet to me and you ring me up quickly. As far as that lady goes, don’t worry; I will make sure she doesn’t bother you again.”

(She proceeded to offer me a hug which I took. Later my boss came up to me and told me he received two reports about me. The first was a screaming call about the sexist employee. The second was about a ranting and raving customer. My manager banned the rude customer and gave me a raise for biting my tongue through it all.)

Pen Her In For A Discount

| MI, USA | Awesome Customers, Bizarre, Top

(I am a cashier at a small chain grocery store in a small town. I am monitoring the self-checkout station when a customer walks up to me.)

Me: “Is there something I can help you with?”

Customer: “Hi is [coworker’s name] still here?”

Me: “I’m sorry, ma’am, but he has already left for the evening. Is there something I could assist you with?”

Customer: “Well, I am so embarrassed. He was my cashier earlier today and he asked me if I gave his pen back to him. I checked my pockets and I thought I did, but when I got home I found it in my purse! Could I leave this with you and you give it to him next time he comes in?”

Me: *slightly shocked* “Ma’am, you mean to tell me you drove all the way back here to return a pen to my coworker?”

Customer: “Yes. I told him I hadn’t took it. I feel so bad!”

Me: “Well that is very kind of you, I am sure he will appreciate it. I will make sure to leave him a note letting him know you returned it. Might I ask how far you had to drive to return it?”

Customer: “Well, I live in [town about 40 minutes away from store location].”

Me:What!?”

Treat Them Well And You Get Treated

| Long Beach, CA, USA | Awesome Customers

(My sister and I start unloading our cart. When the cashier and young bag boy see her they put on big smiles.)

Cashier: “Hey! It’s our favorite customer!”

(The bagger looks at us and smiles big.)

Bagger: “Your sister is my hero!”

(My sister blushes and I raise my eyebrows at her.)

Cashier: “On his first day, an older customer came in and gave him a hard time…”

Bagger: “…A really hard time. Calling him stupid and an idiot, ‘Kids these days’. You guys know the drill.”

Cashier: “Unfortunately, we aren’t allowed to say anything. Then he dumped all of the bags out and yelled at me to do it again.”

Bagger: “So your sister yelled, ‘Hey, you don’t treat people like that!'”

Sister: “He turned around ready to yell at me, saw I was in a wheelchair and shut his mouth. It was awesome!”

Cashier: “So, she’s our favorite customer now.”

Me: “Holy crap, that is awesome!”

(The employees were always super helpful and nice before, but after that, they REALLY went out of their way to help us.)

Her Attitude Is Right On The Money

| Newcastle, NSW, Australia | Awesome Customers, Money, Theme Of The Month

(It is late at night. A young (early twenties) female in pyjamas and her husband approach the service desk. My coworker and I have had a horrible shift.)

Coworker: *depressed* “Hi, how can I help?”

Girl: “Oh, um hi. My husband and I just found this in your produce section and wanted to turn this in.” *produces $20 bill*

Coworker: “Sorry, what?”

Girl: “Oh, I just know I’d feel terrible if I lost money. And it might belong to someone who really needs it.”

Coworker: “You found this money and you want to turn it in?”

Girl: *grins and nods*

(My coworker calls me to bring the incident book over.)

Coworker: “You know, I’ve worked here for fifteen years and not once has anyone handed money over! Especially just a bill, not in a wallet or anything! You’ve made my night, young lady!”

(The girl is visibly beaming at this stage. We take her details and explain our policy states that if its not claimed in 30 days, we’ll contact her and she can have it. Sure enough, on the exact thirtieth day, my coworker rings the girl to tell her it’s hers. We still talk about the generous and honest young girl when we are having bad days!)

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