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  • August Theme Of The Month: Best. Customer. Ever!

    Checks Are Out At The Checkout

    | Portland, OR, USA | At The Checkout, Family & Kids, Money, Top

    (I am a cashier at a big grocery store. I have a customer in with her daughter in her mid-teens. The customer writes a check, but because of a store policy, a manager has to override an error that will pop up if the customer does not have at least $700 of checks in the system. My manager is at the check stand right next to me helping a customer, and knows that I need her assistance.)

    Customer: “I can’t believe this is happening again! This happened last time!”

    Me: “I’m sorry. Our system is just very particular. You must write a certain amount of checks or spend a certain amount of money every month in order for it to not need an ID and a manager override. I know it is a pain, and I’m sorry.”

    Customer: “Well this is just f****** ridiculous. I don’t think I’m going to shop here anymore.”

    Me: “Again, I’m sorry that we have to do this. My manager will be here in just a second; she just needs to finish helping another customer.”

    Customer: “And this is just so stupid because I’ve written checks here before!”

    Me: “I understand. Our system is just very picky when it comes to checks and—”

    (At this point the customer begins to dramatically flip through her checkbook, and shoves it in my face so I can see all of the entries.)

    Customer: “SEE?!”

    Me: “Again, I understand, but the system says you only have $300 in the system, and it needs at least $750. I know it is a bit ridiculous, but in the end it is for the company’s and your safety, and there isn’t really anything I can do about it.”

    Customer: “I know it’s not your fault, but—”

    (To my surprise, the customer’s daughter suddenly speaks up in my defense.)

    Customer’s Daughter: “Then why are you being such a b**** to her, mom? You are so embarrassing. Maybe you should use a debit card like normal people. I’ll be in the car waiting.”

    (The mother and I both stare in shock while my manager comes over and runs the check through with no further hassle. Sometimes, it’s nice when someone says exactly what you’re thinking, especially when you can’t say it yourself!)

    Blocks Out The Glaring Customers

    | FL, USA | Criminal/Illegal, Health & Body, Top, Wild & Unruly

    (My coworker has just had laser corrective surgery on his eyes. Unfortunately, he’s experiencing a much greater than usual amount of swelling in the area. His optometrist has prescribed him eye drops and told him to keep sunglasses on at all times, until the swelling goes down, as bright light causes irritation.)

    Customer: “Excuse me!”

    (My coworker and I notice an older customer glaring at him angrily.)

    Coworker: “Can I help you, ma’am?”

    Customer: “How DARE you!”

    Coworker: “Sorry?”

    Customer: “You take those off right this instant! I won’t stand for this disrespect!”

    Coworker: “You mean these?” *points to his sunglasses* “Oh, I’m sorry. I didn’t mean to offend you. It’s just that I had laser surgery on my eyes, and the eye doctor told me I have to keep these on because bright light makes the swelling worse.”

    Customer: “LIAR!”

    (The customer lunges over the counter and grabs the glasses right off of his face. She puts several bloody scratches on his forehead with her long fingernails.)

    Coworker: “Oh, God!”

    (My coworker clutches his face, doubles over, and staggers head-first into a wall.)

    Me: “Good God, lady! Why the h*** did you do that?!”

    Customer: “You young ruffians are worthless! Not showing me the respect I deserve because you want to look ‘cool’!”

    (She drops the sunglasses on the ground and stomps on them, shattering them. The noise and commotion have attracted our manager.)

    Manager: “WHAT IS GOING ON HERE?!”

    Customer: “That young punk was disrespecting me with his gang stuff! I demand that you fire him immediately!”

    (The manager looks at the shattered sunglasses on the ground, and my coworker, who is doubled up, moaning and bleeding.)

    Manager: “Did you assault my employee?”

    Customer: “I can do whatever I want to scum like him! I’m the customer, so he has to do what I say! And he needed to be taught a lesson about respect, with those stupid things on his face!”

    Manager: “He was wearing those because his optometrist told him not to look at any bright light!”

    Customer: “You expect me to believe that? Give me a break! Now I DEMAND to be served RIGHT THIS INSTANT!”

    Manager: “I’m calling the police.”

    Customer: “Good! He SHOULD be in prison! He should rot there!”

    (The customer actually stands there looking smug and triumphant as the manager calls the police right in front of her, while I lead my coworker to the front office to get the first aid kit. About ten minutes later, the cops show up. My manager and the general manager of the store explain to them what happened, with the customer agreeing the entire time, still convinced the cops will be on her side. It completely blows her mind when the cops start to drag her away instead, as she goes kicking and screaming that my coworker should be the one getting arrested, not her.)

    Under The Sea Meets Under The Influence

    | FL, USA | Bizarre, Family & Kids, Food & Drink, Movies & TV, Pets & Animals, Top

    (I am shopping with my four-year-old daughter. She has just seen ‘The Little Mermaid’ for the first time. She has become obsessed with Sebastian, the singing crab. As we pass by the seafood section, her eyes go wide and she zooms right up to the lobster tank.)

    Daughter: “Daddy! They have crabs!”

    Me: “Those are lobsters, babygirl. They’re like crabs but different.”

    Daughter: *crestfallen* “Oh… so they don’t sing?”

    Me: “Nope. Remember what mommy said? Real crabs don’t sing; only pretend ones do.”

    Daughter: “I still wanna see them!”

    (At this point a seafood counter employee walks up.)

    Employee: “Hey there, little lady. Are you checking out the lobsters?”

    Daughter: “Uh-huh.”

    Me: “She’s fascinated by sea creatures.”

    Employee: “Is that so?”

    (The employee kneels down to my daughter’s eye level.)

    Employee: “Would you like to see one up close?”

    Daughter: “Yeah! Can I, daddy?”

    (I nod to the employee, who puts on some rubber gloves and fishes a large lobster out of the tank. He kneels down again and lets my daughter get close to it.)

    Employee: “Now don’t put your fingers near his feet or his mouth, sweetie. You see how he has his pincers here, and his big tail back here?”

    My Daughter: “Cooooooool!”

    Employee: “You want to touch him? Make sure you only touch him on his back, like this.”

    (The employee pats the lobster along its back, just like one would do with a cat or dog. My daughter copies him, giggling about how funny the lobster feels. Suddenly there is a loud shriek from behind us. A middle-aged woman is staring wide-eyed with both hands over her mouth.)

    Woman: “Oh, my God! What are you doing?! Put that horrid thing away!”

    Employee: “I’m sorry?”

    Woman: “You can’t let a little girl touch a gross, ugly thing like that! Get it away!”

    Me: “Ma’am, my daughter is quite responsible with animals. She holds and plays with my wife’s pet gerbils all the time.”

    Woman: “You let her touch RODENTS?! How disgusting! She’s going to get a disease! You should be thrown in prison!”

    (She barrels away at full speed, almost running into two people.)

    Daughter: “Daddy, is that lady crazy?”

    Me: “I think so, babygirl.”

    Not So Rewarding

    | Calgary, AB, USA | At The Checkout, Extra Stupid

    Me: “And do you have your rewards card with you today?”

    Customer: “Oh, yes, it’s in here somewhere…”

    (The customer proceeds to open and search through their purse while I wait.)

    Me: “I can take your phone number, if that’s more convenient.”

    Customer: “No, no! I can find it; it won’t take a moment.”

    (The customer keeps looking as the line grows longer.)

    Me: “I’d be perfectly happy with a phone number.”

    Customer: “You young people are so impatient these days!”

    (My line has now grown by at least five customers, who are starting to look restless. The customer is searching her wallet.)

    Me: “You’d be able to leave much quicker if you’d—”

    Customer: “Oh, for goodness sake! Do you really think I’ll just give your my phone number that easily? That’s personal information! How do I know you won’t call me later trying to sell me something I don’t need?”

    (I am speechless.)

    Customer: “Oh… you know what? I think my husband has the card; he was going to use it tomorrow. My phone number is [number]!”

    How The Cookie Crumbles, Part 2

    | Welches, OR, USA | At The Checkout, Bigotry, Family & Kids

    (I am in line to get cookies for my second grade class that I teach for the last day of the semester. I am rather thin, have blonde hair that’s very long and dyed, and I have high heels. I am speaking to the clerk.)

    Me: “Hey, can I get these for my class?”

    (I’m pointing to a selection of pink writing icing. The customer behind me suddenly speaks up.)

    Customer: “Stupid blonde w****!”

    (The clerk and I look at him.)

    Clerk: “Please don’t use that language in here, sir.”

    Customer: “What? She is! Oh, little miss b****, what’ve you got there?”

    (The customer points to my grocery bag.)

    Customer: “Oh, let me guess! Lipstick and eye makeup, and daft things to go in your sissy blonde hair! Skinny underwear, and big bras, tampons and oh—let me guess, a massive box of condoms!”

    Me: “Listen to me. Firstly, this is not my real hair. I’m actually a ginger, but to avoid confusion with another person at work, I dyed it blonde. Secondly, I’m buying cookies for my second graders. Thirdly, I am a virgin and have a Bachelor’s Degree. Fourth, although I am about to marry someone, I am, like I said, a virgin.”

    (The customer walks out without buying anything. By the way, my class enjoyed the cookies!)

    Related:
    How The Cookie Crumbles

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