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  • Shaming Special On The Pre-Wedding Aisle

    | NY, USA | Bad Behavior, Family & Kids

    (I am in a grocery store with my two-year-old nephew. I am 22, and wearing my engagement ring.)

    Other Customer: “Hey, you!”

    Me: “Me?”

    Other Customer: “Yeah, you. You should be ashamed of yourself.”

    Me: “What?”

    Other Customer: “It’s bad enough that teenagers like you seem to think you can just sleep with people. Then you have kids and try to act like you could raise them!”

    Me: He’s—”

    Other Customer: “It’s things like this that show me that you have absolutely no respect for this country! The entire country is going down the tubes. It’s appalling to think that you would ever even consider having a child outside of wedlock.”

    (An employee comes into the aisle to stock things, but overhearing the other customer’s comments speaks up in my defense.)

    Employee: “Hey, are you going to even let her talk? She doesn’t have to, but I think she’s entitled to respond to the things you’re saying.”

    Other Customer: “You keep out of this. There is nothing she can say to make it any better.”

    Me: “Actually, there is. One, this is my nephew. Two, I’m 22, which means if he were my child, I would have been twenty when he was born. Third, his parents are married and have been since before he was even conceived. Fourth, before you start flying off about unmarried people, you may want to check their ring hand.” *I hold up my hand* “I’m engaged, but you couldn’t know I wasn’t married. Fifth, even if I was 17, and this was my child, and I wasn’t married, why would it be any of your business?”

    (The customer doesn’t say anything, and slowly walks away. I turn to the employee.)

    Me: “Thanks.”

    Employee: “No problem. That actually turned out as well as it possibly could have. I was mostly saying it so you could just say, ‘None of your business’. It’s even better that none of the things that she was accusing you of were true.”

    I Yam Not Impressed

    | New Zealand | Crazy Requests, Food & Drink

    Customer: “Don’t put the apples in the bag with the potatoes! They’ll get bruised!”

    Me: “The apples are in top, ma’am.They won’t get bruised.”

    Customer: “But the potatoes are heavy; they’ll bruise the apples! Geez, don’t you know anything!?”

    (I put the apples in a separate bag. I’m careful not to put anything in with the potatoes, as they might get bruised. The other bags are pretty full, and the last item is a bag of loose lettuce.)

    Me: “Would you like this in a separate bag?”

    Customer: “No, that can go on top of the potatoes. There’s plenty of space.”

    There’s Snow Milk At The Back

    | Clifton, NJ, USA | Awesome Customers, Bad Behavior

    (It is the day after a snowstorm which had dropped a significant amount of snow on the ground and the store is jumping with people. Even though I’m not feeling well and am in the middle of an eight hour shift on the registers, I manage to be courteous with the customers. A customer proceeds to cut in line and demands.)

    Customer: “Where the f*** is the milk?”

    Me: “It’s usually in the cases at the back of the store, but we are out of milk right now.”

    Customer: “What the h*** kind of store is this that you don’t have milk?”

    Me: “Sir, the delivery didn’t come yet.”

    Customer: “Why the f*** not?”

    (Before I can respond to this, the female customer I have been ringing up answers.)

    Female Customer: “Look out the window. See all that white stuff? It’s called snow. The Governor called a state of emergency. The roads have been slippery and some have even been closed. That’s why they don’t have any milk. Maybe you should go out to a farm and get your milk there and stop swearing at this poor girl.”

    (The rude customer proceeds to leave, swearing the whole time.)

    Me: “Thank you, ma’am. You said exactly what I was thinking but couldn’t say or I’d lose my job.”

    Female Customer: “Don’t mention it. He really needs an attitude adjustment. By the way, you sound sick…”

    Me: “Oh, it’s just a cold. I’ve been using this bottle of hand sanitizer between orders.”

    Female Customer: “Okay, feel better!”

    (She takes her change and purchases, and leaves. However, she returns a few minutes later with a cup of tea from the Chinese restaurant next door!)

    Some Only Live For The Olive

    | Twin Cities, MN, USA | Awesome Customers, Bad Behavior, Food & Drink

    (I’m a shopper at a high end grocery store. I stop at the olive bar to get olives for a party I’m having tonight. I’m blocked by a shopper who is grilling a store employee about something. She apparently isn’t happy about the selection and wants the store employee she’s talking to do something about it.)

    Store Employee: *to a shopper* “…I will let the manager know.”

    Shopper: “Well, what good will that do?! Can’t you just let the company know that customers want these kinds of olives?”

    Store Employee: “I don’t have a way of contacting the supplier, so my only option is to contact the manager and have him pass on your request.”

    Shopper: “This isn’t good enough! Why can’t I contact the supplier myself?”

    Store Employee: “Ma’am, I don’t have that information. I can only talk to my manager and let him know what you want and hopefully, he’ll be able to get the olives you want.”

    (The old woman chews her out and walks away. The employee just looks DEJECTED on a Friday afternoon, so I put my arm around her, and tell her…)

    Me: “When you get home, look up notalwaysright.com, and know that you are not alone. I’m not in the service sector, but I appreciate all you do for us, despite crabby old bats like that woman. Thanks for working and helping us out!”

    Smaller Box For Smaller Minded

    | IA, USA | At The Checkout, Awesome Customers, Bad Behavior

    (I am working a Saturday before a holiday and am extremely busy. I have also been at work since 5 am. I am the only teenage guy allowed to run a cash register.)

    Customer #1: *to her cohort* “I f***ing hate this store, and hate these prices.”

    Cohort: “Mhmm.”

    (I finish ringing up everything.)

    Me: “That’ll be $245.15 today, ma’am.”

    Customer #1: “No, I am on [government program providing food to women with kids for the kids’ nutritional needs].”

    Me: “Oh, I am sorry. Ma’am, you need to let me know that before, but don’t worry: I can rescan it and make sure it’s all right.”

    Customer #1: “D*** right.” *returns to talking to cohort*

    Me: *to person bagging groceries* “I need to redo this order.”

    Coworker: “Okay.”

    (My coworker unbags the groceries and helps me sort them out. At this point, I begin scanning items through. The computer lets me know if the items count for the program or not. A box of cereal doesn’t count and cannot be rung up for the government program.)

    Me: “Oh, I am sorry, ma’am, this cereal doesn’t count. I believe it has to be the smaller size.”

    Customer #1: “Are you f***ing kidding me? I just bought this same box of cereal with my last check.”

    Cohort: “Yeah, the female cashiers always ring it up right for us.”

    Me: “I am sorry, but the program just changed. You should have received a packet in the mail telling you what is now accepted. Would you like me to have someone get you the size that counts?”

    Customer #1: “Just because you have a penis means you think you can tell me what I can and can’t do! I just want cereal!”

    (Her rants continues for about five more minutes with a large number of customers all staring at us waiting to see what is going to happen.)

    Me: “I am sorry, ma’am. Would you like the smaller size?”

    Cohort: “Fine, go get the other box!”

    (I finish ringing up the lady and tell her to have a nice day, receiving a scowl and a middle finger in return. Customer #2, after standing in line behind during the whole ordeal, pushes her cart up to my stand. I recognize her but am to upset at this point to think twice about it.)

    Customer #2: “Well, that was unpleasant.”

    Me: “A little bit. How are you doing?”

    Customer #2: “Well, I am just fine. I want you to know something, though: you are my favorite cashier and I always come to your line. You have always been nothing but sweet to me and you ring me up quickly. As far as that lady goes, don’t worry; I will make sure she doesn’t bother you again.”

    (She proceeded to offer me a hug which I took. Later my boss came up to me and told me he received two reports about me. The first was a screaming call about the sexist employee. The second was about a ranting and raving customer. My manager banned the rude customer and gave me a raise for biting my tongue through it all.)

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