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    Treat Them Well And You Get Treated

    | Long Beach, CA, USA | Awesome Customers

    (My sister and I start unloading our cart. When the cashier and young bag boy see her they put on big smiles.)

    Cashier: “Hey! It’s our favorite customer!”

    (The bagger looks at us and smiles big.)

    Bagger: “Your sister is my hero!”

    (My sister blushes and I raise my eyebrows at her.)

    Cashier: “On his first day, an older customer came in and gave him a hard time…”

    Bagger: “…A really hard time. Calling him stupid and an idiot, ‘Kids these days’. You guys know the drill.”

    Cashier: “Unfortunately, we aren’t allowed to say anything. Then he dumped all of the bags out and yelled at me to do it again.”

    Bagger: “So your sister yelled, ‘Hey, you don’t treat people like that!’”

    Sister: “He turned around ready to yell at me, saw I was in a wheelchair and shut his mouth. It was awesome!”

    Cashier: “So, she’s our favorite customer now.”

    Me: “Holy crap, that is awesome!”

    (The employees were always super helpful and nice before, but after that, they REALLY went out of their way to help us.)

    Her Attitude Is Right On The Money

    | Newcastle, NSW, Australia | Awesome Customers, Money, Theme Of The Month

    (It is late at night. A young (early twenties) female in pyjamas and her husband approach the service desk. My coworker and I have had a horrible shift.)

    Coworker: *depressed* “Hi, how can I help?”

    Girl: “Oh, um hi. My husband and I just found this in your produce section and wanted to turn this in.” *produces $20 bill*

    Coworker: “Sorry, what?”

    Girl: “Oh, I just know I’d feel terrible if I lost money. And it might belong to someone who really needs it.”

    Coworker: “You found this money and you want to turn it in?”

    Girl: *grins and nods*

    (My coworker calls me to bring the incident book over.)

    Coworker: “You know, I’ve worked here for fifteen years and not once has anyone handed money over! Especially just a bill, not in a wallet or anything! You’ve made my night, young lady!”

    (The girl is visibly beaming at this stage. We take her details and explain our policy states that if its not claimed in 30 days, we’ll contact her and she can have it. Sure enough, on the exact thirtieth day, my coworker rings the girl to tell her it’s hers. We still talk about the generous and honest young girl when we are having bad days!)

    Children Of The Candy Corn

    | Kansas City, MO, USA | At The Checkout, Bad Behavior, Family & Kids, Food & Drink

    (I notice a mother has three children with her; the youngest (and only boy) is about eleven. As I am ringing up her groceries, the boy is looking at a rather large bag of candy on the belt.)

    Me: “Did you find everything alright today ma’am?”

    Customer’s Son: “Mom! Get me some candy!”

    (As he says this, the son starts grabbing candy bars from a display and puts them on the belt.)

    Customer: “I already bought you a bag of candy.”

    Customer’s Son: “I WANT SOME CANDY!”

    Me: “Sorry, your mother said you couldn’t have any.”

    Customer’s Son: “Shut up!”

    (I ignore him and as the candy comes down the belt, I take it off, intending to put it back. However, the son sees me do this.)

    Customer’s Son: “Hey! Stop that! I want that candy!” *turns to his mother* “Make her stop! Make her give me the candy!”

    Customer: “I just bought you a big bag of candy!”

    (This exchange goes on for a while, and finally the mother caves and I reluctantly ring up the candy. I begin to bag it as the boy goes through the bags, grabbing the large bag of candy, hugging it to his chest, and running out of the store.)

    Me: “I normally don’t give opinions on kids, but he could have at least helped you carry out the bags.”

    Customer: “Oh, he’s the only boy in our family. We have to spoil him and he knows it!” *leaves*

    Put Your Money Where Your Obnoxious Mouth Is

    | ON, Canada | At The Checkout, Bad Behavior, Money

    (I get in line to purchase some iTunes cards. In front of me is a customer in his late 50s telling his life story to an annoyed looking cashier; he’s bragging about his business and complaining about cellphones.)

    Customer: *to cashier* “…and I run a business, not a charity, right!?”

    Cashier: “Yes, sir. That’ll be—”

    Customer: *spots me and my iTunes cards* “Wow, you sure have a handful of cards! What are they?”

    Me: “iTunes cards, sir.”

    Customer: “What are they for?”

    Me: “To buy music and things for my iPad.”

    Customer: “iPad?”

    Me: “Uh, yes, sir. It’s a kind of—”

    Customer: “I know what an iPad is! I have one! You can’t listen to music on an iPad, now can you! That’s an iPod!”

    Me: “Actually, sir, there is a place where you can download the music, and an icon to click on where they are stored.”

    (The customer goes back to talking about how his business is not a charity while the cashier tries to hurry him up.)

    Cashier: “That’ll be $5.02.”

    Customer: *takes $5 bill out of his wallet* “Oh, looks like I’ll need to bum some pennies off of someone, don’t wanna run back out to the truck.” *he turns to me* “Do you have some pennies?”

    Me: “Yes, sir, but were you not just saying that you weren’t a charity? Nor am I.” *hands pennies to cashier*

    (The customer doesn’t thank me and leaves.)

    Cashier: “I f***ing hate that guy!”

    Me: “Oh?”

    Cashier: “He always acts like a superior a** and always bums money off people. And I know that family; he is absolutely loaded!”

    Me: “I guess that’s how he stays that way.”

    Give The Beneficent The Benefit Of The Doubt

    | Texas, USA | Awesome Customers, Bad Behavior, Theme Of The Month

    (It’s a few days before Valentine’s Day, so there are a lot of rush orders for flowers. One of our usual customers, Ben, is an elderly man who isn’t mentally healthy, but he’s a sweet man who doesn’t bother anyone. He’s decided to buy 100 roses and stand outside to hand them out to women, young and old alike.)

    Female Customer #1: “I want your manager.”

    Me: “Yes, ma’am…”

    (I call for my manager, who arrives shortly.)

    Manager: “What seems to be the problem, ma’am?”

    Female Customer #1: “There’s a drunk outside accosting women. I want to know what kind of store lets drunkards stand around like that to bother ladies. He’s standing out there slurring and making sexual comments to everyone.”

    (As she explains this, another female customer with her daughter has been standing nearby. After she finishes, the second female customer interjects.)

    Female Customer #2: “I hope you don’t mean Ben.”

    Female Customer #1: “Who the f*** asked you?”

    Female Customer #2: *to my manager* “Ben isn’t doing anything at all. This lady here asked for two flowers and started hitting him with her purse when he only gave her one.”

    Female Customer #1: “You f***ing liar! You’re just some godless w****!”

    Manager: “Lady, if getting a d*** flower for Valentine’s Day pisses you off this much, I feel sorry for the poor b*****d who gets in a relationship with you. Get out of my store and don’t come back.”

    (The manager brought Ben in, who was in tears and confused. However, he cheered up when he received some very nice comments from other customers as well as a free meal from my manager.)

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