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    Total Block-Head

    | Woodbury, MN, USA | Crazy Requests, Transportation

    (The store is getting a new parking lot so there are limited spaces.)

    Customer: *runs up to the customer service desk* “The parking lot is a mess!”

    Me: “Yes, I’m aware of that.”

    Customer: “There’s not enough parking spaces for everyone! I was forced to park in the back of the lot.”

    Me: “Yes. I parked seven blocks away from the store.”

    Customer: “Oh…” *slowly walks away*

    Refunder Blunder, Part 8

    | Dallas, TX, USA | Bizarre, Crazy Requests, Food & Drink

    (A woman approaches me with a 12-pack of soda in her cart.)

    Customer: “I found the sodas in the parking lot.”

    (I’m thinking, ‘wow, nice person! She wants to give them to whoever forgot them!’ Then she says:)

    Customer: “I don’t really like the flavor, and I want to exchange them for another kind.”

    Me: “Wait, to clarify: you found some sodas in the parking lot and want to exchange them?

    Customer: “Yes.”

    Me: “Uh… I needed to ask my manager.”

    (I ask my manager out of earshot.)

    Manager: “H***, no! Is this woman out of her mind?!”

    (I ended up telling her she could keep them if she wanted, but we were certainly not going to refund or exchange them. She rolled her eyes, grumbled, and handed the sodas over.)

    Related:
    Refunder Blunder, Part 7
    Refunder Blunder, Part 6
    Refunder Blunder, Part 5

    Brought Her Baggage With Her

    | Sacramento, CA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am currently checking out a customer with a $130 order. Another customer comes up behind her with one item and I tell the first customer that I will check the second customer out first before I continue to help her. Big mistake.)

    Customer #1: “Why? That doesn’t make any sense! I was here first!”

    Me: “It will only take a moment, ma’am. She only has one item.”

    Customer #1: “Whatever.” *rolls her eyes and scoffs at me*

    Customer #2: “No, really it’s okay. I can wait.”

    Me: “It’s not a problem. Once I help you, I can focus on helping this customer bag.”

    Customer #1: “Help me bag? You WILL bag!”

    Me: *speechless*

    (I keep quiet at this point so I don’t say something I regret. I help Customer #2 out and she leaves. Things are tense now between me and Customer #1. I am already bagging her items. My manager comes over to try and defuse the situation’)

    Customer #1: “I’m glad you’re here, since apparently SHE needs help.”

    (My manager and I bagged her items and got her out of there. She was the worst customer I had ever had to deal with since I had been working at that store.)

    Turned Into A Dog Day Afternoon

    | Sacramento, CA, USA | At The Checkout, Awesome Customers, Pets & Animals

    (I’ve been having a really bad day due to a customer I had earlier. An older gentleman comes up to my till and I smile weakly at him.)

    Me: “How are you doing today, sir?”

    Customer #1: “I’m doing just fine, little lady. How are you?”

    Me: “I’m all right. Are you getting the dog food as well?”

    Customer #1: “Yes, but I’m going to pay for that with cash, if that’s all right?”

    Me: “Not a problem.”

    (I continue to check out the grocery portion of it and he pays. I next begin scanning the dog food when a woman behind him in line sees it and flicks her gaze to Customer #1.)

    Customer #2: “Excuse me, sir?”

    (Both he and I look at the woman. I’m bracing myself for an altercation.)

    Customer #2: “I just really love dogs. Would you mind if I buy those for you?”

    Customer #1: “Y-you don’t have to!”

    Customer #2: “I know, but I want to. I really love dogs and I want to do anything I can for them.”

    (With Customer #1′s blessing, she added the cans of dog food to her $30 order. Faith in humanity was restored and my day improved after that!)

    Not Very Closed Minded, Part 4

    | Melbourne, VIC, Australia | Crazy Requests, Extra Stupid

    (I am working the closing shift at the store. We close at 7 pm and it’s just gone 7:15 pm. The last customer has just left the shop so I go to shut the doors and lock them when a customer pushes past me and runs into the store.)

    Me: “I am so sorry sir, but we have closed for the evening.”

    Customer: “No, you haven’t.”

    Me: “I can assure you, sir, that we have. We close at 7 pm each evening.”

    Customer: “But it’s after 7 and you are still here. Stop lying to me.”

    (The customer ignores me, grabs a basket and proceeds to do his shopping. I inform my manager of the situation and my manager and I approach the customer.)

    Manager: “Sir, we have closed for the evening so I am asking you politely to leave. We reopen at 5 am tomorrow morning. Please feel free to come back then.”

    (The customer began swearing at us before reluctantly leaving the store after 7:30 pm. Several days later my manager informed me that the customer had tried this three nights in a row! Needless to say we got an extra sign with the hours of the store placed on the doors.)

    Related:
    Not Very Closed Minded, Part 3

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