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    Always Right, Even With Other Customers

    , | Leeds, UK |

    (I’m a customer putting my groceries on the conveyor belt, and I realise I’ve forgotten one item. Half way through loading my stuff onto the conveyor, I stop, and sprint across the store to pick up this item. As I get back, two little old ladies have put a separator immediately behind my groceries.)

    Me: “I’m sorry, I’m not quite finished. I forgot an item.”

    Old lady: “Oh, it’s okay. I’ve just put this here.” *points at the separator*

    Me: “But I need more space for the rest of my groceries. Can you move your stuff back, please?”

    Till Assistant: “‘Scuse me, love, he’s not finished.”

    Old lady: “I KNOW! I’VE JUST PUT THIS HERE!” *points at the separator*

    Me & the till assistant: “Huh?”

    Old lady: “Oh, nevermind! We’ll go to another till! We can’t wait for HIM and HER to finish their rubbish!”

    *old lady storms off*

    (Seriously, WTF?)

    Denial By Way Of Refund

    | West Palm Beach, FL, USA | Top

    Me: “Hi, how are you? How may I help you?”

    Lady: “Yes, I’d like return this pregnancy test.”

    Me: “Okay, what’s wrong with it?”

    Lady: “It came out positive.”

    Me: *confused* “Okay?”

    Lady: “I can’t be pregnant, so this test MUST be defective. I want to return it.”

    (For anyone who doesn’t know, it is very rare for a pregnancy test to mistake a positive pregnancy. A negative, yes, positive, no.)

    Me: “Ma’am, I’m sorry, but you can’t return a pregnancy test you’ve already used.

    Lady: What do you mean I can’t return it?!? It’s wrong! I want to see your manager!”

    (So I go to the back to see my manager who is a woman, and explain about the lady. We return to the front.)

    Manager: “Hello, what may I help you with?”

    Lady: “YES! I want to return this pregnancy test! It came out positive and I just can’t be pregnant! It’s wrong and I want my money back!”

    Manager: “Ma’am, I’m sorry. We can’t refund you on the test because it came out positive.”

    Lady: “NO! I insist I get my money back!”

    Manager, getting frustrated: “Ma’am! I’m sorry but we cannot and will not refund you your money just because it came out positive. Congratulations on your new baby!”

    Instructions Are Your Friends, Part 2

    | Austin, TX, USA |

    Customer, staring at credit card machine: “I don’t know what to do. What does it want me to do?”

    Me: “What does the screen say?”

    Customer: “Press the green button.”

    Me: “Then…well…maybe you should press that green button there.”

    Customer: “Oh, okay.”

    Related:
    Instructions Are Your Friends

    Even Owners Have A Stupid Quota

    | Taunton, MA, USA |

    (A customer gives me a Canadian quarter. I refuse to accept it. He gets angry.)

    Me: “Sir, I can’t accept this quarter. It’s Canadian.”

    Customer: “So? I got it from somewhere in the US so you must accept it.”

    Me: “No sir, I can not. My drawer will come up short.”

    Customer: “It’s not my fault someone gave me this quarter! Why should I take the blame for it? Take the quarter!”

    Me: “Oh I see, so it is my fault then?”

    Customer: “YES! Take the quarter!”

    (I take a quarter out of my pocket and then throw that Canadian quarter across the room to a trash can.)

    Customer: “Call your manager.”

    Me, smiling: “I am the owner, sir. How can I help you?”

    Related:
    Even Bosses Have A Stupid Quota

    Deja Vu In Aisle 3

    | Oakville, ON, Canada |

    (I work in the stock department of a small, local grocery store. Generally, I would get 1 or 2 requests to check the back for an item a shift. An elderly woman-I’d say around 75-80–approaches me. She is asking about a common type of flour we carry.)

    Customer: “Excuse me, I’ve managed to find 4 of these. Would you care to check the back room to see if you have any more?”

    Me: “Sure thing.”

    (I grab a single flour package from her. After 1-2 minutes of aimless searching in the backroom, I return the bag to the woman.)

    Customer: “Why, thank you! Now I have 4! Thats exactly how many I needed! God bless you!”

    (I was way too embarrassed for her to explain the situation.)

    Me: “You’re…welcome. Anything else?”

    Customer: “One more thing, dear.”

    Me: “What is it?”

    Customer: “Can you check the back to see if you have any more of these?”


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