Not The Cream Of The Crop, Part 3

| UK | At The Checkout, Crazy Requests, Food & Drink, Money

(On the particular day the dairy fridge has broken down AND we have quite a lot of stock with a ‘best before’ sticker for that day. So I decide to reduce all that stock lower than I usually would just to get rid of it.)

Customer: “I would like to speak to the manager, please.”

Me: “That would be me. How can I help you?”

Customer: “I bought this cream AND this cake today. I poured the cream over the cake for my family only to find it was off. So it ruined the cake. I want a refund for both.”

(She hands me a receipt which shows that both items had been reduced quite heavily. I apologize profusely while trying to explain that we were sure the dairy fridge breakdown didn’t damage anything.)

Me: “And that’s all done for you! Here is your refund of £1.”

(The customer holds the £1 coin in her hand and looks slightly confused.)

Customer: “I wanted a refund.”

Me: “…and I gave you one. According to the receipt you gave me you only paid £1 total for those products.”

Customer: “But it was bad. Surely you should give me a refund of the full price.”

Me: “Do you sell things on eBay?”

Customer: *taken aback* “How is that relevant?”

Me: “Indulge me.”

Customer: “Yes. I sold my husband’s PS3 last week.”

Me: “Okay, so let’s say I bought your husband’s PS3 for £100. But when I connected it to my TV it didn’t work and I insisted that I get a refund. Do I ask for the £100 I paid you or the £400 you probably bought it for?”

(Somehow this confused her even more. She decided I made a valid point and left the shop in an almost dream-like state. We never saw this customer again and we still don’t know to this day if she was attempting a scam, or just a little dim.)

Related:
Not The Cream Of The Crop, Part 2
Not The Cream Of The Crop

Need To Take A Seat Due To The Audacity

| Bear, DE, USA | At The Checkout, Bad Behavior, Criminal/Illegal

(I’m shopping at the local grocer’s and standing in line, waiting to pay for my items. There is a woman in front in me unloading her items onto the belt. She finishes unloading and I notice that there is still one item in the seat part of her shopping cart.)

Me: “Ma’am,’ I think you missed an item.”

Woman: *glances at it* “I haven’t decided if I’m going to buy that or not.”

(The cashier rang up her items.  She paid, moved the loaded bags into her cart, and walked away without paying for the item in her cart seat. I guess she decided not to buy it after all; she stole it instead!)

Doesn’t Have It In The Bag

| North Vancouver, BC, USA | At The Checkout, Bizarre

(I’m working as a cashier at a popular grocery store. A woman comes in my line with a shopping cart full of typical grocery items.)

Me: “Hi, there. How are you doing today?”

Customer: “I’m okay. I forgot my (reusable) bags at my house, though.”

Me: “That’s okay; it happens to us all.”

(The first thing on the belt is three 4-litre jugs of milk.)

Me: “Do you want bags for the milk?”

Customer: “Yes, please. And could you double bag it?”

(Next are a few things of meat products.)

Me: “Did you want the meat all in one bag?”

Customer: “No. I need the bacon in its own bag. And could you also separate the meat and seafood?”

Me: “Sure.”

(This keeps going throughout the transaction, wanting bread in one bag, the produce broken up into numerous bags, cleaning products in smaller bags before being put into bigger bags, and most of these being double bagged. At the end, there is a bag of chips left on the belt.)

Me: “Did you want this in its own bag?”

Customer: “Oh, no, thanks. I’m trying to cut down on the number of plastic bags.”

(I ended up using more bags than she had groceries.)

That’s No Way To Talk To A Customer

| CA, USA | At The Checkout, Health & Body, Top

(I’m the customer in this story. I’m checking out at a grocery store and the cashier has a sign out that reads ‘I’ve lost my voice. Please work with me.’)

Cashier: *nods at me by way of greeting; points to the sign*

Me: *nods and give thumbs up to indicate that I saw it*

Cashier: *scans a bottle of wine; pantomimes opening his wallet*

Me: *wordlessly show him my ID*

Cashier: *holds up a bag; raises eyebrow to ask if I want one*

Me: *nods; hold up one finger*

Me: *out loud* “Oh… I guess I can still talk, huh?”

Cashier: *smiles and writes me a quick note on a scrap of paper*

Note: “Don’t feel bad. You’re at least the 10th person today.”

Judged Unworthy To Judge

| NH, USA | At The Checkout, Holidays, Religion

(I am wearing rabbit ears the week before the Easter holiday while I ring groceries.)

Customer: “And do you go to church on Easter?”

Me: “No, I celebrate with baskets, candy, and a nice family meal.”

Customer: “I don’t think Jesus would approve of that.”

Me: “Luckily for me, Jesus wasn’t exactly known to judge people.”

(That shut him up!)

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