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    Brought Her Baggage With Her

    | Sacramento, CA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am currently checking out a customer with a $130 order. Another customer comes up behind her with one item and I tell the first customer that I will check the second customer out first before I continue to help her. Big mistake.)

    Customer #1: “Why? That doesn’t make any sense! I was here first!”

    Me: “It will only take a moment, ma’am. She only has one item.”

    Customer #1: “Whatever.” *rolls her eyes and scoffs at me*

    Customer #2: “No, really it’s okay. I can wait.”

    Me: “It’s not a problem. Once I help you, I can focus on helping this customer bag.”

    Customer #1: “Help me bag? You WILL bag!”

    Me: *speechless*

    (I keep quiet at this point so I don’t say something I regret. I help Customer #2 out and she leaves. Things are tense now between me and Customer #1. I am already bagging her items. My manager comes over to try and defuse the situation’)

    Customer #1: “I’m glad you’re here, since apparently SHE needs help.”

    (My manager and I bagged her items and got her out of there. She was the worst customer I had ever had to deal with since I had been working at that store.)

    Turned Into A Dog Day Afternoon

    | Sacramento, CA, USA | At The Checkout, Awesome Customers, Pets & Animals

    (I’ve been having a really bad day due to a customer I had earlier. An older gentleman comes up to my till and I smile weakly at him.)

    Me: “How are you doing today, sir?”

    Customer #1: “I’m doing just fine, little lady. How are you?”

    Me: “I’m all right. Are you getting the dog food as well?”

    Customer #1: “Yes, but I’m going to pay for that with cash, if that’s all right?”

    Me: “Not a problem.”

    (I continue to check out the grocery portion of it and he pays. I next begin scanning the dog food when a woman behind him in line sees it and flicks her gaze to Customer #1.)

    Customer #2: “Excuse me, sir?”

    (Both he and I look at the woman. I’m bracing myself for an altercation.)

    Customer #2: “I just really love dogs. Would you mind if I buy those for you?”

    Customer #1: “Y-you don’t have to!”

    Customer #2: “I know, but I want to. I really love dogs and I want to do anything I can for them.”

    (With Customer #1′s blessing, she added the cans of dog food to her $30 order. Faith in humanity was restored and my day improved after that!)

    Not Very Closed Minded, Part 4

    | Melbourne, VIC, Australia | Crazy Requests, Extra Stupid

    (I am working the closing shift at the store. We close at 7 pm and it’s just gone 7:15 pm. The last customer has just left the shop so I go to shut the doors and lock them when a customer pushes past me and runs into the store.)

    Me: “I am so sorry sir, but we have closed for the evening.”

    Customer: “No, you haven’t.”

    Me: “I can assure you, sir, that we have. We close at 7 pm each evening.”

    Customer: “But it’s after 7 and you are still here. Stop lying to me.”

    (The customer ignores me, grabs a basket and proceeds to do his shopping. I inform my manager of the situation and my manager and I approach the customer.)

    Manager: “Sir, we have closed for the evening so I am asking you politely to leave. We reopen at 5 am tomorrow morning. Please feel free to come back then.”

    (The customer began swearing at us before reluctantly leaving the store after 7:30 pm. Several days later my manager informed me that the customer had tried this three nights in a row! Needless to say we got an extra sign with the hours of the store placed on the doors.)

    Related:
    Not Very Closed Minded, Part 3

    When The Customer Gets Tough, They Have To Get Going

    | Ridgewood, NJ, USA | Bad Behavior, Wild & Unruly

    (We close at 9 on Sunday nights. At about 8:15, a customer calls and says she has a few items to return, and will be in shortly. She shows up at 8:45 and dumps $60 worth of stuff on the service desk.)

    Customer: “You just do my return and I will grab a few things and come back here.”

    Me: “Okay, but be advised we close in 15 minutes and I am going to need your ID and signature because this is going to be over $25.”

    (I make the 15-minute closing announcement. The customer walks away, ignoring me. I ring in the return, make the 10-minute, 5-minute, and closing announcements, then go walking through the store trying to find this woman. I finally find her in the very last aisle, with a cart FULL of groceries.)

    Me: “Ma’am, I’m sorry, but we are now closed. We’ve been closed for five minutes at this point. You’re going to have to stop at the desk, sign for your refund, and head to the register because I and my cashier would like to go home.”

    Customer: “YOU CAN’T TELL ME WHAT TO DO. I AM THE CUSTOMER—”

    Me: “Ma’am, I can. And the laws in this county say YOU. NEED. TO. GO.”

    (She then made some ungodly noise, almost ran me over with her cart, snatched then signed the refund form, and stalked her way up to the register… all the while complaining about how rude I was because she was so important and this was the only time she had to go grocery shopping. Once she finally left, my cashier told me she said ‘that little b***h is lucky I’m not 10 years younger because I would have kicked her a** for making me leave.’)

    Guardians Of The Service Staff

    | Colorado Springs, CO, USA | Awesome Customers, Geeks Rule, Movies & TV, Theme Of The Month

    (It is about two weeks after ‘Guardians of the Galaxy’ has hit theaters. I’ve wanted to see it but haven’t had a chance. A customer comes through my line with a shirt picturing the characters from the movie.)

    Me: *grins* “I like your shirt!”

    Customer: “Yeah! Have you seen it yet?”

    Me: “No, I haven’t had a chance to go yet.”

    Customer: “Go see it right now.”

    Me: *laughs* “I’ll get right on that.”

    Customer: “No, seriously. Close your lane, leave work right now, and go see that movie.”

    Me: *more laughing* “I really wish I could! I’ll see it first chance I get.”

    Customer: “Hey, the customer is always right, right? Tell your boss that the customer said you have to leave and go see a movie!”

    Me: *my coworkers start laughing, too* “I really don’t think that would go over well.”

    (I processed his transaction and handed him his receipt, and as he was leaving he told me again that I should really go see it. That customer made my night.)

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