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    Not One’s Cup Of Tea

    | Brisbane, QLD, Australia | At The Checkout, Bizarre, Food & Drink

    (I am waiting in line at a petrol station that sells coffees, snacks, and other small grocery items as well as petrol. The customer in front of me is speaking to the cashier.)

    Customer: “I just want two tea bags, please.”

    Cashier: “Do you mean you want two teas to go?”

    Customer: “No, I just want to pay for two tea bags on their own.”

    Cashier: “I’m sorry. We can’t just sell you individual tea bags. We have boxes of 20 tea bags over on the shelves that you can buy.”

    Customer: *getting annoyed* “I don’t understand. Can’t you just take two tea bags from the box and sell them to me?”

    Cashier: “No, we can’t do that.”

    (The customer turns to me with a look of disbelief on her face.)

    Customer: *to me* “Why can’t they just sell me two tea bags?!”

    Me: “Because they don’t have individual tea bags as an item in their computer system so they can’t just charge you for this arbitrary item. They are not items that are for sale individually.”

    Customer: “Ugh! Who asked you, anyway?!”

    Me: “Uh, YOU did.”

    (The customer leaves in a huff while shooting me a dirty look.)

    Driving Down Route 66(6)

    | VA, USA | At The Checkout, Bad Behavior, Holidays, Religion, Top

    (It is late evening, a few days before Halloween. My coworker at the register has been dealing with an irate woman for several minutes. She is ranting about the cheap decorations hanging on our door. As a result a line is forming behind her.)

    Customer: “I’ll never shop here again! Everything in here is cursed! You’ll be attracting the demon spawns of the devil!”

    (I come up to the second register to deal with the line forming behind the customer. Most of the other customers shift over to me, but one younger woman is watching the first customer rant. Suddenly, the younger woman turns and runs out of the store. And a second later, she comes back in wearing the most amazing, and yet disgusting, full-head mask I’ve ever seen. It looks like a rotting deer, complete with antlers, shaggy fur, and wide dead white eyes. The younger woman walks up to the ranting customer and clears her throat loudly.)

    Younger Woman: *to my coworker* “Dude, I need $20 on pump four for my ‘Hell-mobile.’” *turns to the first customer* “And what’s your problem with us demons, anyway? Even the devil needs a place to buy gas and beer.”

    (The first customer turns and stares at the younger woman for a long moment. Then the first customer actually screams and runs out of the store, leaving all of her items behind.)

    Younger Woman: “I hope that lady wasn’t buying gas. I don’t think she’s coming back.”

    Finally Sees Cents

    | Melbourne, VIC, Australia | At The Checkout, Crazy Requests, Math & Science, Money, Theme Of The Month

    (The price of the fuel has gone up, from $0.537 cents per litre, to $0.539 cents per litre. We always change the outside signs BEFORE we change the price on the pump. A customer pulls up just as the price is changing. She fills her car with fuel and pays. She turns to leave, then looks at her receipt. She returns to the counter.)

    Customer: “Um, excuse me, but you have ripped me off. You have charged me the wrong price.”

    Me: I’m sorry? Let me take a look at the receipt.

    (I look at the receipt, and it clearly shows the price as being $0.539 cents per litre. She had purchased 25 litres.)

    Customer: “See, it’s the wrong price. You are rip-off merchants. You have stolen my money!”

    Me: “Ma’am, the price is correct, I’m unsure as to what you are referring.”

    Customer: “When I drove in, the pump said 53.7 and then you charge me 53.9 cents a litre! That’s extortion!”

    Me: “Well, actually the signs outside clearly indicate the price, and the pumps had just changed as you pulled up.”

    Customer: “So you admit it! You have ripped me off! I want to see the manager!”

    Me: “I am the manager, ma’am. For the inconvenience, I shall refund you the difference.”

    (I hand her the five cents.)

    Customer: “Seriously? I’m not stupid you know! It’s a lot more than just five cents!”

    Me: “Well, ma’am, you purchased 25 litres yes?”

    Customer: “Yes!”

    Me: “The price went from 53.7 CENTS a litre to 53.9 CENTS a litre?”

    Customer: “Yes!”

    Me: “So 25 multiplied by .2 of a cent equates to 5 cents.”

    (Red faced and obviously extremely mortified, the customer raced out of the store without so much as a ‘sorry!’)

    Kill Bill

    | Italy | Liars & Scammers, Money

    (My sister and I co-own a gas station. She usually mans the full service pump, while I follow the back office stuff. She calls me over while with a customer.)

    Me: “Yes. How can I be of help?”

    (My sister hands me a clearly false €20 bill.)

    Sister: “I exchanged his €50 bill for two €20 bills and one €10 at his request, so he could do 20 on the self service. Now he’s here claiming the self service machine doesn’t accept this bill. He wants it exchanged with another 20€ bill.”

    Customer: *smugly* “I’m sorry. I know these machine sometimes are difficult, right?”

    Me: “No problem.”

    (I take the false €20 bill and hand it back to the customer.)

    Me: “Keep this one. Just use the other one you got from your €50 bill!”

    (The scamming customer tries to open his mouth to say something, then goes back to the self service machine. I follow him. He again tries the false bill.)

    Customer: “It doesn’t work!”

    Me: *with a smile* “Use the other one.”

    (The customer reluctantly uses a good 20€ bill. He pumps the gas, and leaves without a word.)

    Best Just To Enable Them

    | Newark, OH, USA | Extra Stupid, Technology, Transportation

    (A customer in her mid-40s comes up to the kiosk.)

    Customer: “Excuse me.”

    Me: “How can I help you?”

    Customer: “I put in my card at the pump, and it tells me ‘Pump Enabled.’”

    Me: “…Yes?”

    Customer: “What does ‘Enabled’ mean?”

    Me: “Well, it means that you can work the pump. The transaction is probably going to time out by time you walk back to the pump, but try again. All it means is that the pump is working.”

    Customer: “Oh, okay. Thank you.”

    (The customer walks off and I continue counting cigarettes. After a few minutes, she comes back.)

    Me: “Oh, welcome back!”

    Customer: “It still says ‘Pump Enabled.’”

    Me: “Go ahead and pump your gas, ma’am.”

    Customer: “Oh, okay. Thanks.”

    (She walks away, but after a few moments, I see her walking back to the kiosk.)

    Me: “Ma’am, let me help you…”

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