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    Making Them See Cents

    | Perth, WA, Australia | Money, Transportation, Wild & Unruly

    (A frequent customer comes in and fills up her tank every few days and thinks she’s being smart by putting in an extra 2c, because in Australia we round down/up to the nearest 5c/10c. That means she gets 2c worth of free fuel. Normally we don’t bother fighting if she goes over and up to 5c, because it’s not worth the screaming, but today we have our new trainee on. She doesn’t back down easily.)

    Trainee: “That’ll be $9.05 today.”

    Customer: “What?”

    Trainee: “The total is $9.05. Would you like to purchase any in store items for a discount on your fuel today?”

    Customer: “No, I don’t want anything. How is that possible? When I left that pump, it said $9.02. I know it did!”

    Trainee: “On my system it says $9.03, so it got rounded up to $9.05. Cash or card?”

    Customer: “F*** you. I’m going out there to check, and when I come back you better fix this!”

    Trainee: “I’m sorry, ma’am, you’re more than welcome to check the price again.”

    (The customer at this point storms out of the store and over to her car. I’m trying not to laugh, because this woman once threw a loaf of bread at me for doing the exact same thing. When she storms back in, she throws the 5c at the trainee, who is busy serving another customer while she waited.)

    Customer: “F*** all of you! I had $9.02 on that f****** pump when I came inside, and you changed it! You are stealing money off of me! I’m calling the cops!”

    Trainee: “You can do that, ma’am, and I’ll be happy to talk to them. Would you like an invoice?”

    Customer: “You can f*** off back to your own country! Stealing my f****** money and sending it back to your 12 kids I bet! F*** you! F*** this store. I’m not coming back!”

    (The other customer’s mouth is open in surprise. The trainee shrugs and the lady storms out of the store screaming very inappropriate racial slurs.)

    Other Customer: “What the h*** was that?”

    Trainee: “Couldn’t tell you even if I knew.”

    (Our trainee is a white Australian. It’s just that she spends a lot of time in the sun and has a deep tan. We forwarded the footage to the local police station, who then informed us we’re the last service station that hasn’t banned her.)

    Make You Fall Off Your Chair

    | FL, USA | Bizarre, History, Money

    (I am at a gas station and the customer in front of me is paying. He notices he has an Alabama state quarter.)

    Customer: “Is that an electric chair on there? Was Alabama the first state to use the electric chair?”

    Cashier: “No, sir, that’s Helen Keller.”

    Customer: “Why the h*** did they put Helen Keller in an electric chair?!”

    Not Even Time To Air One’s Grievances

    | TX, USA | Crazy Requests, Transportation

    (It is almost 6:30 am and I get out of my car to walk to the fuel center to open for the day. When I’m halfway there I bid good morning to a lady at a pump.)

    Customer: “…Do you work here?”

    Me: *looks down at uniform* “Yes, ma’am.”

    Customer: *flicks receipt* “I got gas. Does the air machine work?”

    (Our customers get complimentary air with a same visit gas purchase.)

    Me: “As far as I know, yes. I can turn it on for you as soon as I get inside. Go ahead and pull up to the machine.”

    (I take not six steps; the kiosk is still a few yards away.)

    Customer: “Is it on yet?”

    It’s A Dry Pizza State

    | Billings, MT, USA | Food & Drink

    (I am working the graveyard shift at a gas station. Company policy has us lock up the beer case at 1:45 AM as the law is to stop serving/selling alcohol after 2 AM. It’s 2:10 and a very drunk customer walks in and straight to the beer case.)

    Customer: “Why is the beer locked up?!”

    Me: “Sorry, we stop selling at 1:45.”

    Customer: “Noooo!”

    (He hangs head and walks over to the frozen pizza section. Just as he reaches for the handle the lights in the freezer turn off because it started defrosting.)

    Customer: *looks at me and starts crying* “I can’t buy pizza either?!”

    No Will For A Refill

    | MO, USA | At The Checkout, Food & Drink, Liars & Scammers

    (I’m currently at the register because the manager on shift doesn’t like to be up there all day. I normally don’t mind too much, and he’ll put someone else on if I’m just not feeling it. It is getting late and we have several customers in the store when the manager comes up and leans in close, which is always a sign that he’s talking about a customer.)

    Manager: *whispering* “There’s a man in a baseball cap with a frozen refill in a mug and he’s going to say it’s ice.”

    (After he says that he gets off the register to return to the store and I wait for the man in question. After a couple of minutes a man fitting the description comes up with a fifty two ounce mug and says it is an ice refill.)

    Me: “My manager just told me that that is a frozen refill.”

    Man: *getting grumpy* “No, it’s ice.”

    Me: “If it’s ice, could you open it and show me?”

    Man: “Fine, just take it!”

    (He shoved the mug at me, luckily not knocking it off the counter, before he stormed out of the store. I double-checked that, yes, the mug was filled with one of our frozen drinks. A few minutes later my manager came back up and told me that the man saw him and threatened ‘to get him.’ All of this over a dollar-something refill that we caught him trying to filch.)

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