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    Knocked Back By An Explosion Of Ignorance

    | MN, USA | Extra Stupid, Family & Kids, Transportation

    (Obviously at a gas station, most people know that gas is flammable and it’s dangerous to leave your car running while pumping gas. When we see a car running we are supposed to shut off the pump and tell them to turn off their vehicles so they can resume fueling the vehicle. Most do it; some fought about it.)

    Me: *shut off a pump and talk over the intercom* “Ma’am, on pump nine, in the black car, can you please turn off your vehicle so I can restart the pump?”

    (I watch the customer continue to try and pump gas, ignoring me. I tell her two more times to turn off the car before she finally hangs up the pump and comes in.)

    Customer: “I have pump nine. $2.83. And I couldn’t turn off my car because I had my kid in there.”

    Me: “It’s the law, ma’am. Your kid won’t freeze in the few minutes the car is turned off. If I had let you continue you could have possibly blown up the place and it wouldn’t have mattered if your kid was in the car.”

    Customer: “I’ve never heard of such a thing in my life.”

    Me: “It happened not too long ago at [Nearby City].”

    Customer: “That’s bulls***. I’m never going to stop here again.”

    Me: “That’s fine with me, ma’am. I’d like to keeping living and not get blown up by ignorant people such as yourself. Have a nice day.”

    Unbelievable To Unrecieptable

    | Germany | At The Checkout, Crazy Requests, Technology

    (During a change of shifts we are required to count the till. Unfortunately, there is a major technical problem with it at the end of my shift. As my coworker and I try to resolve the issue, a customer walks in. In front of us is a huge mess of receipts and an empty register drawer, while we ruffle our hair and write calculations down on pieces of paper. I’d consider it obvious that something is wrong.)

    Me: “Hi, there. I’m terribly sorry, but the till is broken at the moment. Is there anything I can do for you that doesn’t require a transaction?”

    Customer: *smiling understandingly* “Oh, I just need to pay for gas.”

    (I look at the pump’s registry. The customer owes us €20 flat.)

    Me: “Oh, now that’s convenient. That’s 20 exactly, so tell you what: If you have the proper amount on you and don’t need a receipt, you can just pay and be on your merry way while we try to sort this out. How does that sound?”

    Customer: *still friendly* “Hmm, that’s a pity. I need a receipt.”

    Me: “Well, I wouldn’t want you to wait longer than you really need to, so how about I write one by hand?”

    Customer: “No, that won’t do. I don’t like those. I’d prefer one printed by a machine.”

    Me: “All right… I’m very sorry, but in that case I will have to ask you to wait. If you change your mind, please don’t hesitate to tell us.”

    (She nods and strolls around the store for a bit as my coworker and I finally try one last thing – successfully. At least I can log on again. At this point, the customer has been waiting for about 2-3 minutes, tops. I put in the empty drawer and flash the biggest smile I can muster.)

    Me: “Again, I apologize for the delay, but at least we can take care of you now. Okay, that’ll be €20 exactly, please.”

    (As I say this, the customer slams the money down on the counter and gives me a death glare.)

    Customer: “Ridiculous! You should be ashamed, keeping me waiting like this! This was the worst service I have ever gotten!”

    (She curses under her breath as she leaves. Without her receipt.)

    Not Very Closed Minded, Part 3

    | Minneapolis, MN, USA | At The Checkout, Extra Stupid

    (It’s just about closing time. I am preparing the paperwork and getting the tills counted. A customer walks in and heads back to look at the drinks. He’s still shopping when closing time hits, and we turn out the lights. I’m going to lock the doors, when a new customer starts walking up to the door I’m about to lock.)

    Customer: “Oh! You’re closing. I’ll go elsewhere.” *turns to leave*

    Me: “No, it’s fine. Come on in.”

    Customer: “Nah, it’s all right. I’ve worked retail; I know how much it sucks to get kept after close.”

    Me: “No, really. There’s already a guy in here. You won’t be slowing us down.”

    Customer: “Ah, okay, thanks.”

    (He comes in, heads straight to what he wants, and brings it to the counter. Elapsed time, 20 seconds. He sees I have the drawer open and am counting cash when he walks up.)

    Customer: “Are you counting out the drawer?”

    Me: “Yeah, just hoping to get a head start on getting out of here.”

    Customer: “Okay, I’ll use credit then. Thanks for staying open for me.”

    Me: “It’s no problem. Thank you for doing that!”

    (He swipes his card and heads out. After he leaves, the original customer comes up to the counter. He throws down a hundred dollar bill for his under-$10 purchase, then looks around at the darkened store.)

    Customer #2: “Are you guys closing?”

    Adding Gallons Of Fuel To The Fire

    | MI, USA | At The Checkout, Crazy Requests, Transportation

    (I work at a gas station that doesn’t require customers to prepay for gas. And yes, the pumps do display the number of gallons a customer pumps.)

    Me: “Hi! Were you on pump two?”

    Customer: “How many gallons did I pump?”

    Me: “I can’t figure that out until you pay. I can print you out a receipt if you would like.”

    Customer: “I just want to know how many gallons I pumped!”

    Me: “I can’t tell you right now, but if you pay the $52.70 I can give you the receipt and it will say the amount you pumped.”

    Customer: “WHY THE H*** CAN’T YOU TELL ME THE GALLONS?!”

    Me: “I can get a calculator and divide the amount you owe by the price of gas, but it would be faster if you paid and I got you a receipt.”

    Customer: *angrily throws money on the counter and walks out*

    Me: *before he even reaches the door I have the receipt printed* “IT WAS FOURTEEN POINT TWO EIGHT GALLONS, SIR!”

    A Lot Of Hot Air Over Very Little Gas

    | OH, USA | At The Checkout, Crazy Requests, Money, Top, Transportation

    (When customers pre-pay for gas with a credit card, but their vehicle won’t take as much as they’ve put on it, the system automatically refunds the remaining portion onto the card that was used. This conversation takes place near the end of a 10-hour shift.)

    Customer: *in a not-so-nice tone* “I sent a kid in here earlier to get gas and he only pumped $17, but I was charged for $25. Why was I over-charged?”

    Me: *looks at his receipt* “Oh, well, it looks like they pre-paid for gas and it was charged to a credit card. The remaining portion would have been automatically refunded to your card.”

    Customer: “I need a receipt showing that it refunded.”

    Me: “I am so sorry, sir, but I can only print receipts for the past 10 transactions, and it looks like the kid you sent in got gas well over two hours ago. There isn’t a way for me to pull it up.”

    Customer: “Well how the h*** am I supposed to know that it refunded? How do I know you didn’t steal my money?”

    Me: “As soon as the nozzle on the pump is hung back up, it refunds automatically. You could actually call your credit company right now, and it would show that the balance is there.”

    Customer: “No! I will not call them! I want you to show me proof right now that you didn’t steal my money!”

    Me: “As I just said, there is nothing I can do. It’s been several hours since this transaction took place, so I can’t look it up. I assure you, if you would just call…”

    Customer: “I need you to write down that I only pumped $17 worth of gas and sign it so I can dispute it when it charges me $25 on my bill!”

    Me: “Sir, I have no idea how much gas you pumped, so I will not sign anything saying you only pumped $17. Furthermore, you’ve been yelling at me for over three minutes during a very busy time and I’m the only person here to ring out the 12 people behind you. I’ve told you that all you have to do is call the number on the back of the card to verify that you were only charged for what you pumped, and yet you’re still unsatisfied. The only other thing I can offer is that you call our customer service center and file a complaint. The number, and our store number are posted right beside you, and my name is on your receipt from earlier.”

    Customer: *shoves a pen and his receipt in my face* “I’m not leaving until you write a statement about my gas and sign it!”

    Me: “If you don’t leave, I will call the police to escort you from the premise.”

    (Just then, one of our regulars, who is a police officer and in uniform, walks in. I sigh in relief, but the customer doesn’t notice.)

    Customer: “You WILL write down that I only pumped $17. I’m not going anywhere!”

    Me: “Hey, [Officer], could you do me a favor?”

    Officer: “That depends… What is it?”

    (The customer looks over at the officer, back at me, and scrambles out the door.)

    Me: “Never mind; he left on his own.”

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