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    Ring Me Up And Shut Me Down

    | WA, USA | At The Checkout, Awesome Workers, Top

    (I’m grabbing a few sundries after filling my car up. The only other people in the store are a young girl at the register, and a customer she’s serving. I take no interest in them till I suddenly hear the customer screaming.)

    Customer: “Get me your manager, now! You’ve worked your last shift at this place, you worthless b****!”

    Cashier: “I certainly will ma’am, but I was merely—”

    Customer: “No! Not another word! I am the customer; the manager will believe whatever I tell him. Now stop stalling and get him for me!”

    (The cashier sighs and disappears into the backroom, returning with said manager a moment later.)

    Manager: “Is there a problem, ma’am?”

    Customer: “I’ll say there is! This incompetent s*** rang my gum up twice, and then laughed in my face when I told her to correct the error. I’m certain she rang all my other stuff up incorrectly as well. I demand you kick her out to the curb!”

    Manager: “I see…” *to the cashier* “Is this true?”

    Cashier: “Well, just the part about ringing up her gum twice. I apologized and fixed the error immediately.”

    Customer: “Bulls***! You’re lying!”

    Manager: “Could you bring the transaction up please?”

    Customer: “She’s lying! She f***ing laughed in my face!”

    Cashier: “Ma’am, I was only smiling. I promise.”

    Manager: *checking the register screen* “Hmmm, and I see she did correct her error, and everything else was rung up properly.”

    Customer: “FIRE HER!”

    Manager: “Ma’am, may I ask you a question first? Namely, who are you?”

    (She states full name, job title, company and the location of her office, which is a small brokerage firm in the nearby town.)

    Manager: “Hmm, can’t say I’ve ever heard of them, or you. Nevertheless let me ask you this: why should I fire this girl, whom I’ve worked with for three years, has never missed a day without good reason, is always on time for her shift, and has been described by several of our regulars as one of the most courteous ladies they’ve ever met, over a simple mistake which, as I’m seeing here, she quickly corrected?”

    Woman: “Wha? But… I… you… because I’m the customer!”

    Manager: *nods* “Well, I’m sorry, ma’am, but I don’t see how that’s a valid reason to side with someone I don’t know from Adam, and thus lose a model employee whom I know to be perfectly trustworthy and respectful. Is there anything else we can help you with?”

    (With that, the customer screams, shoves what’s on the counter at the manager and storms out.)

    Manager: *to the cashier* “If I believed every windbag who came in here ranting incoherently, I’d never be able to hang onto any staff. I’ll be in my office if you need me again.” *disappears into the back*

    Me: *stunned* “My God. That was awesome!”

    Cashier: *beaming brightly* “Whole reason why I love my job!”

    Trying To Inspire Change

    | Europe | Money

    (At our gas station, you can either fill first and pay with cash inside, or use a credit card at the pumps. A customer stomps into the station and glares at me.)

    Me: “Hi!”

    Customer: *glaring continues*

    (I assume he is there to pay for his gas. It happens all the time that the customers expect me to know this without them saying anything.)

    Me: “How can I help you today?”

    Customer: *still glaring*

    Me: “Alright, pump 5, is it? That will be $23.50, please.”

    (The customer sighs loudly, whips out his wallet, and begins to furiously go through his cash. He then throws a 20 at me before finally speaking.)

    Customer: “Well, I don’t have that much!”

    Me: “Oh, do you happen to have a credit card perhaps?”

    Customer: “NO!”

    (For a few seconds we stand there staring at one another. I can tell that this situation won’t get any better.)

    Me: “…You know what, I’ll just pay the rest for you.”

    Customer: *turns and stomps out in a huff*

    Me: “YOU ARE VERY WELCOME, SIR!”

    A Sad Sign Of The Times

    | SK, Canada | Money, Top, Transportation

    (At the gas station where I work, all electronic payment methods are currently offline. To combat this, we have numerous 8×11 signs that say “DEBIT AND CREDIT DOWN! CASH ONLY PLEASE!” A customer comes in to pay for gas and pulls out his credit card.)

    Me: “Sorry, that card isn’t going to work. Our debit and credit systems are down.”

    Customer: “Well why aren’t there any signs telling me this?”

    Me: “There are three signs on every gas pump, including the one you were on. There are four on the door you opened to get in here. There are two on the counter that you currently have your hands on, and there are four more on the glass window I’m currently talking to you through.”

    (The customer goes silent, realizing that he’s just missed seeing 13 signs. This happens five more times in the next 20 minutes with other customers, so I’m forced to resort to going on the intercom with every gas customer after that. Before allowing them to get fuel, I ask if they are paying with cash, with an alarming number of people all saying ‘No’, with one notable exception.)

    Me: *over the intercom* “Pump number 4, are you paying with cash?”

    Customer: “Yes, I can read the signs all over the pumps.” *laughs*

    Me: “Ha ha, nice! Apparently most people can’t. ”

    Customer: “Oh, I know. I’ve worked with the public before. I get scared sharing the road with these people!”

    Fuel-Good Moments

    | PEI, Canada | At The Checkout, Awesome Customers, Money

    (I am working overnight at a gas station when a lady comes in looking very stressed out.)

    Me: “Hi, how are you?”

    Customer: “I’ve been better. I need gas and I’m hoping my cards work.”

    (She places two credit cards and a debit card on the counter.)

    Me: *looking at the cards* “You had $20 on pump 3, right?”

    Customer: “Yes.”

    (At this point, I pull my wallet out and pay for her gas.)

    Customer: *tearing up* “Why did you do that?”

    Me: “I’ve been in your shoes and it sucks, so I like to help out whenever I can.”

    Customer: *struggling to hold back tears* “Thank you so so much. I promise to pay you back!”

    Me: “Don’t worry about it, please enjoy the rest of your evening!”

    (A few days later she came back in trying her hardest for me to take the money, but I wouldn’t. She comes in every night talk to me, so I made a new friend!)

    Big Lies Are Better Than Small Ones, Part 2

    | BC, Canada | Canada, Tourists/Travel

    (A tourist and his friend come into my gas station.)

    Tourist: “Where’s all the snow and igloos?”

    (I think he’s just joking, so I play along.)

    Me: “Oh, we put them away during the tourist season to make Americans feel more at home.”

    Tourist: “That sounds like a lot of work.”

    Me: “Keeps us strong for lumberjacking, eh. All part of that Canadian hospitality.”

    Tourist: “Makes sense. Thanks bro.” *leaves*

    Tourist’s Friend: “He thinks you’re serious.”

    Me: *facepalm*

    Related:
    Big Lies Are Better Than Small Ones


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