November Theme Of The Month: Black Friday!

No License To Be An A**-Hole

| NY, USA | At The Checkout, Bad Behavior, Liars & Scammers

(Our store has a scanner that we use to scan both products and IDs. Without scanning an ID, we literally cannot ring up age-restricted products like tobacco, lottery, alcohol, and even lighters. There is absolutely no way to bypass the system and hand type in the birthday, and the system has been in for nearly a year. I’ve worked here for about five months.)

Older Man: “…and give me a pack of [Brand] cigarettes.”

Me: “Okay, sir, may I just scan your license?”

Older Man: “What, I don’t look old enough?”

Me: “That is not the case, sir. Unfortunately, unless I physically scan the barcode on the back of your license, I cannot ring up cigarettes.”

Older Man: “That’s b*******. I’ve come here every other day and they’ve just typed in my birthday.”

Me: “…No, you have not.”

Older Man: “Excuse me, you stupid little girl?!”

(I am a transgender male, so this hit a real hard spot. I know I won’t get in trouble if I explain myself to my manager in the morning, so I go off.)

Me: “Do NOT lie to me, sir. I have worked here for almost five months and this system was in long before I started working here. I have not ONCE seen you, despite working all three shifts on multiple occasions. You have been incredibly rude this entire transaction, and you have outwardly misgendered me and I will NOT tolerate dealing with someone as horrible as you. You need to leave.”

Older Man: “This is all kinds of f***ed up. I hope you f***ing lose your job, you dumb, stupid b****.”

Me: “If you do not leave this instant I will call the police for harassment. We have your license plate and you swearing on tape.” *I point up to the camera above my head*

Older Man: “…but they ALWAYS just type in my birthday!”

(He left, but not without spitting on the door first!)

Fuelled By The Lord

| MN, USA | Religion

Me: *working the register as a customer approaches* “Hello, how are you?”

Customer: “I’ve been standing outside for ten minutes waiting for you to turn the pump on!”

Me: “I’m sorry, ma’am, you need to be sure to press pay inside, or swipe your credit card before the pump can be activated.”

Customer: “No, no. YOU need to start it for me.”

(She reaches towards me, and I take a step back as she grabs my arm. As her eyes are closed she says:)

Customer: “God has commanded you to turn it on.”

Me: *as she is heading outside* “All right, be sure to press pay inside, then.”

(I watch as she presses the button, pumps her fuel, and comes back inside.)

Customer: “Did you feel him?”

Immediately Discount Their Argument

| Auckland, New Zealand | At The Checkout, Bad Behavior

(I have served a customer and she has come back in with a malicious look on her face.)

Me: “What’s the issue, ma’am?”

Customer: You didn’t ask me for my discount card.”

Me: “Oh, my apologies. Unfortunately, I cannot do anything to give you that discount now because it has to go through the till first, but there is a number on the back of your card you can call and they can help you.”

Customer: “Why didn’t you ask me for it?”

Me: “It’s up to you to use it, I’m afraid.”

Customer: “I am going to need to take your name and managers number. Give it to me.”

Me: “You knew you had that card perfectly well. My name is not for you to know, and if you are here to stir trouble, I’m gonna have to ask you to leave.”

Customer: “This is outrageous! I did not come to this country to be treated like this by customer service!”

Me: “And I do not work my a** off seven days a week for people like you to come in here and attack me like this. Get out.”

Sticking To Her Expectations

| USA | Family & Kids, Food & Drink

(I work at a chain grocery store. I’d just gotten out of work and went to a gas station to put gas in my car. As I was sliding my card, I suddenly hear yelling from behind me. I turn around to see a little girl, four years old, tops, in a pink dress, bolting across the parking lot, her father hot in pursuit.)

Girl: “Hi! Are you from the store?”

Me: “Yep!”

Girl: *hands on hips* “Do you have something for me?”

(Our cashiers often give stickers to kids. She must be a regular customer with her parents.)

Me: “Sorry, hun, I left all my stickers at the [Company]’s store. Next time you come in, ask for [My Name] and I’ll give you a lot of stickers, okay?”

Girl: “Okay.” *she thinks about this, and then looks up at me* “Why are you not at the [Company]’s store? Don’t you live there?”

Me: *trying not to laugh* “I just needed to put some gas in this car. Is that okay with you?”

Girl: *nodding thoughtfully* “Yes, I guess you can do that if you want to.”

(Her dad finally caught up to her and picked her up and started apologizing profusely, but I just smiled and said she made my day. I told her that she had to listen to her dad from now on and she agreed.)

The Cone Of Despair

| Savannah, GA, USA | Extra Stupid

(One of the pumps are blocked off by two orange cones.)

Customer: “Is pump five working?”

Me: “No, sir, it has two cones on it.”

Customer: “Yes, I know but is it working.”

Me: “No, sir. It is out of order hence the cones.”

Customer: “Oh, well, I wasn’t sure because there wasn’t a sign.”

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