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    The Coddling Stops Here

    , | Phoenix, AZ, USA |

    (I’m at customer’s house to try and repair a desk…)

    Me: “Well, it can’t be repaired, so I’ll have to order a new desktop. It could be a couple of weeks.”

    Customer: “So you’re taking this one with you right?”

    Me: “No, I can’t fit it in my vehicle.”

    Customer: ¬†”So you’ll be back for it then?”

    Me: “No, we don’t do delivery; henceforth, we don’t do pickups, either.”

    Customer: “But I bought it from your store!”

    Me: “… and you took it home from my store.”

    Customer: “Yeah, and it barely fit in my SUV!”

    Me: “But it did fit, and you took it home with you.”

    Customer: “Well, you’re going to need to pick it up. I’m not bringing it all the way back.”

    Me: “Stay with me here: you bought it, picked it up, took it to your home and discovered it had a problem. Now you want to disavow all responsibility? That isn’t how it works. If you got a blender home and it didn’t work, would you call the store and tell them to come pick it up?”

    Customer: “…”

    Me: “You’re remodeling your home, not paying me to do it. Don’t forget what that Y stands for in DIY.”

    Customer: *sheepishly* “… can you help me put it in my car?”

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