November Theme Of The Month: Black Friday!

Don’t Listen And Lose Out

| Canton, CT, USA | At The Checkout, Extra Stupid, Food & Drink

(I am working the drive-through on a late-night shift with one other manager. It’s slow, but we do get a few customers. A customer pulls up to the drive-through.)

Customer: “Hello? I’d like two [Sandwich], please, but I don’t see them on the menu.”

Manager: “Sorry about that, sir; they recently changed the name of the [Sandwich], which is probably why you didn’t see it. We still have it, it’s just called the [New Sandwich] now.”

Customer: “Oh, shoot, that’s a shame. I’ll have two [Chicken Sandwich] instead, then.”

(My manager and I share a look, and I chime in, thinking he may have misheard my manager.)

Me: “We still have the [Sandwich], sir. It has just been renamed. Same bun, same toppings, same everything, just a new name.”

Customer: “Oooooh. Darn, that’s a real shame. Guess I have to have two [Chicken Sandwich] instead, then?”

(My manager shakes his head and puts the sandwiches through, and the customer takes them and drives off.)

Manager: “You know, that would have been funny if he hadn’t been through here the last two nights, and had the exact same problem.”

If Looks Could Kill

| Newcastle, NSW, Australia | Bad Behavior, Health & Body


(After I’ve taken her order in the drive-thru, the customer leans through the window and grabs my hand.)

Customer: “Can I give you some advice?”

Me: “Um…?”

Customer: “You should use Proactiv. It really works; you don’t have to look like that.”

Doesn’t Have A Leg To Stand On, Part 2

| Athens, GA, USA | Awesome Workers, Crazy Requests, Health & Body

(I’m a carhop at the Sonic near my house. I had knee surgery a few months ago and have to wear a pretty heavy brace under my uniform to be able to walk. It also means I can’t skate. People can get pretty rude if you’re not on skates.)

Me: “Hi! Your total is [total].”

Customer: “Why aren’t you on skates?”

(I’m getting annoyed at this point. It’s Super Bowl Sunday and we’re busy.)

Me: “Skating isn’t required. ma’am. Your total is—”

Customer: *angrily* “I’m not going to give you my f****** money unless you’re on skates. I’m paying good money to this place so you should be on skates!”

Me: “I’m sorry. ma’am. I can’t skate. Your total is—”

Customer: “I’m not giving you s*** unless you go put on skates and give me my food!”

(The lady’s yelling at me now, but I’m still trying to be polite.)

Me: “I can’t give you your food until you give me the money, ma’am. And I can’t go put on skates.”

Customer: “WHY THE F*** NOT?!”

(I’m pissed at this point so I just say the first that comes to mind.)

Me: “I can’t skate because it makes my prosthetic leg fall off.”

Customer: “…Huh?”

Me: “The parking lot isn’t very smooth so the vibrations make my leg fall off.”

Customer: “You’re s****** me.”

Me: “No, ma’am, I’m not.”

(I knock on the metal of the brace to get the point across but she still doesn’t look convinced. Placing the tray of food on her car hood I unhook the brace on my leg. It sticks out at a weird angle and legitimately makes it look like I just took off my leg. The lady’s gone sheet white and is gaping like a fish at this point.)

Me: “Lost it last year.”

(I snap the brace back in place and pick the tray back up.)

Me: “Your total is [total].”

(The lady shoved a fifty in my face, grabbed her food, and peeled out of the parking lot. Happy about my thirty-something dollar tip I went back inside to get another order and found my manager and just about every other employee crowded about one of the intercoms and laughing their a**es off.)

Doesn’t Have A Leg To Stand On

Losing Brownie Points

| Baton Rouge, LA, USA | Food & Drink, Liars & Scammers

(I’m working at the register when a lady storms in with a bag of food.)

Customer: “I just got this food here and it’s cold and awful! I can’t believe you sold it to me! This is gross!”

Me: “Oh, I apologize. May I have the bag?”

(When I open it, I find a box of chicken nuggets, a container of fries, and a brownie. This catches my attention because we did sell brownies – but only up until about three months prior to this encounter. I have no idea how she would have one of our brownies, but I know she definitely didn’t get one that day! My manager is right next to me, so I tilt the bag towards her.)

Me: “[Manager], this customer says she got this food from us just now, and it’s not good.”

Manager: *catches sight of brownie and raises an eyebrow* “Ma’am, do you have your receipt?”

Customer: “No! But I just got this! You need to replace it!”

Manager: “Ma’am, I apologize for the inconvenience, but we have not sold brownies for months. There is no way you received this today.”

Customer: “Yes, I did! I demand you give me fresh food!”

Manager: “I can’t do that, ma’am. However, I can take down your information and pass it on to our operator. He may be able to do something for you.”

(The customer tried again, but my manager was insistent, and the lady finally gave in and left. When we put her information in the system, we found five other complaints from her in the past month, all about cold food! I’m just still confused as to how she could possibly have had the brownie… Did she forget a bag of food under her car seat or something?)

Enough Bong For Your Buck

, | Selkirk, MB, Canada | Criminal/Illegal, Extra Stupid

(I am working in the drive-thru section of our store. My coworker is taking the order as the customer is at the speaker box.)

Coworker: “Thank you for choosing [Restaurant]. [Coworker] speaking. How may I help you?”

Customer: “I’ll take a glass of bong water!”

Coworker: “I’m sorry?”

Customer: “Haha, just give me a cup of water.”

Coworker: “Okay… anything else?”

Customer: “Nope.”

Coworker: “Okay, please drive to the window.”

(At the window…)

Coworker: *gives customer the cup of water*

(The customer drives into the parking lot.)

Coworker: *to me* “That guy had a bong right on his lap. He and his buddies in the car are seriously about to go do drugs in the parking lot.”

Me: “I’m astounded at how stupid they are. Let’s call the police.”

(We called the police, and they came within a few minutes. They searched the car and drove the impaired guys home. We don’t know any details about how they were charged. When my coworker was taking out the garbage, he overheard the guy complaining because he would have to go get more drugs now.)