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    Needs A Break(fast)

    , | MI, USA | At The Checkout, Bad Behavior, Food & Drink

    Customer: “Do you have toast?”

    Me: “No, ma’am. We—”

    Customer: *points to greeter* “But SHE said I could have breakfast, so I want breakfast.”

    Me: “Even though it’s lunch time, we serve pancakes, bacon, and oatmeal all day. Would you like—”

    Customer: “You must be NEW because you don’t know ANYTHING!”

    Manager: “We also have some breakfast burritos left if you’d like those.”

    Customer: “Ring me up for PANCAKES, then. Pan… CAKES. She said breakfast. I want breakfast!”

    Me: “Would you like syrup—”

    Customer: “YOU DON’T KNOW ANYTHING! PANCAKES. I WANT PANCAKES.”

    (Luckily, her pancakes come up pretty quickly, and she yanks the tray out of my manager’s hands.)

    Customer: “SEE? Now you KNOW SOMETHING.”

    Me: *to manager* “I am now aware that we have pancakes. I now have edumacation. I are smart.”

    Manager: “You can leave early if you want…”

    Not The Cream Of The Crop, Part 2

    , | USA | Extra Stupid, Food & Drink

    (One very early morning, I have just made a customer a hot mocha.)

    Customer: “Um, I think there’s something wrong with my drink. It’s really cold. It’s not even lukewarm!”

    Me: “I’m so sorry! Maybe I hit the iced button by accident. Let me remake that for you.”

    (I proceed to remake the drink, being extra careful to make it perfectly.)

    Me: “All done! Again, sorry about that.”

    (The customer takes a tiny sip and slams the cup back on the counter.)

    Customer: “It’s still cold!”

    Me: “Sir… that was the whipped cream. Your coffee is underneath it.”

    Related:
    Not The Cream Of The Crop

    Pot Calling The Kettle Black, Slowly

    | CA, USA | At The Checkout, Crazy Requests, Extra Stupid

    (I’m working the drive-thru. I’ve just finished taking an order that took about a minute and a half to get down as the customer was unsure of what they wanted and ordered some items requiring clarifications. I talk to the next car in the line.)

    Me: “Hi, welcome to—”

    Customer: “I’d just like to say that I waited too d*** long. It’s awful how long I’ve had to wait and I sat there waiting so long and all I want are two ice cream cones!”

    Me: “I’m sorry about that. Your total is [total] at the first window. Please—”

    (The customer drives forward as I’m still talking and ultimately ignores me.)

    Me: *at the window* “Hi, that’ll be [total].”

    Customer: “I didn’t mean to sound rude, but that wait was far too long!”

    Me: “And again, I’m sorry about that, but the wait is also a matter of the customer ahead of you.”

    Customer: “That was still too long! Do you know how much gas I probably wasted just sitting there, waiting? Any other business would be ashamed of making me wait that long!”

    (There is a pause as the customer then digs through her purse for her wallet. After maybe a minute, during which other customers have lined up behind her, waiting to pay:)

    Customer: “What was my total?”

    Pay It Forward, Driving Backwards

    , | FL, USA | At The Checkout, Bad Behavior, Food & Drink, Religion, Top

    (I’m working the drive-through at my restaurant. A customer drives up.)

    Customer #1: “Can I have a small [soda], please?”

    Me: “That will be [amount]. Please pull forward.”

    (The customer pulls up to the window and I hand her the drink. She hands me cash to pay for it.)

    Customer #1: “Do you take personal checks?”

    Me: “Uh, yes, we do, but you’ve already paid in cash, ma’am.”

    Customer #1: “Yes. I want to pay for the next person in line, too.”

    Me: “You want to pay for the next person?”

    Customer #1: “My pastor challenged everyone at my church to perform an act of kindness this week. So I’ll just sign a blank check and you can write in how much the next person’s order costs. Is that okay?”

    Me: “Hang on. I should probably check with my manager.”

    (I explain the customer’s request to the manager, who looks a bit confused, but says we can do that.)

    Me: “The manager says it’s okay, ma’am.”

    Customer #1: “Great!”

    (She signs a blank check and hands it to me, along with a religious tract.)

    Customer #1: “Could you just let the next person know it’s all taken care of, and please give them that pamphlet, too?”

    Me: “Yes, I certainly will.”

    (She cheerfully drives away, saying ‘bless you.’ A few minutes later, the next customer comes through the drive-through.)

    Customer #2: “Yeah, can I get a [sandwich combo] with a large [soda]?”

    Me: “[Sandwich combo] with a large [soda]. Yes, sir. Please pull forward.”

    Customer #2: *pulling up to the window* “You didn’t tell me how much it was back there.”

    Me: “Well, you don’t have to worry about that, sir. The lady who came through the drive-through before you wrote out a check to take care of the next person’s order. She said she’d pay for it.”

    Customer #2: “What? You’re joking.”

    Me: “I swear.”

    Customer #2: “How could she know how much my order would be?”

    Me: “She left the amount line empty for me to fill in the cost of your order.”

    Customer #2: “Well, s***, son! In that case, give me TWO [sandwich combos], four [sandwiches], four [other sandwiches], another large fries, a 20-piece [chicken nuggets], an apple pie, and a $50 gift certificate!”

    Me: “Uh…”

    Customer #2: “It’s a blank check, right? So just write what I f****** asked for.”

    Me: “Hang on a minute.”

    (My manager has been listening over my shoulder. He gives me a resigned shrug and tells me to do it. With all the items the customer asked for, the total is over $100. As I hand the customer his huge order, I also hand him the religious tract the woman gave me.)

    Me: “She also asked me to give you this pamphlet, sir.”

    Customer #2: *looking at it for two seconds before tossing it into his back seat* “Hah! Joke’s on her! I’m already a Christian!”

    (I can still hear him laughing as he pulls away.)

    Came To Within An Inch Of Getting It Right

    , | PA, USA | Food & Drink, Language & Words, Rude & Risque

    (After working late shifts at the local discount retailer, I pull into a fast-food drive thru.)

    Drive Thru Worker: “Welcome to [Restaurant], may I take your order?”

    Me: “Hi, I’d like a six-inch nugget please.”

    (There are a couple seconds of silence, and then I hear the speaker turn on and I hear some laughter and giggles in the background.)

    Drive Thru Worker: *barely able to speak without giggling* “Uh… Could you repeat your order?”

    Me: “I’d like a six-inch nug— OH MY GOD! No! I want a SIX-PIECE nugget!”

    (I complete my order and pull around to see the worker and two of his coworkers red-faced and trying to contain their laughter. In the mean time, I’m no better; my face was red with embarrassment. I pay and get my food, and I couldn’t have gotten out of that queue fast enough! I guess I subconsciously wanted to go to the sub shop that night.)


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