Oreo-Slow

, | Calhoun, GA, USA | Crazy Requests, Food & Drink

(We have a guideline on how much to put in one of our ice cream items for each size. I work as a server and I make drinks and ice cream throughout the day. I particularly remember putting more in this item then what is accustomed to.)

Customer: “Ma’am, what is this?!”

Me: “It is the [item] you ordered, ma’am.”

Customer: “Well there are absolutely no Oreos in this thing! It’s all vanilla ice cream!”

Me: “I’ll have someone out shortly, ma’am.”

(I fetch her treat myself and to my amazement see that she has ate half of it, and there are several chunks of Oreo inside of it. So instead of remaking it, I throw away the lid and spoon, and just remix the item.)

Me: “Here you go, ma’am. This should be more than enough Oreo.”

Customer: “There! Now why can’t you put this much in here all the time?!”

Have A Hunch About Why They Want To Munch

, | MI, USA | At The Checkout, Bad Behavior, Criminal/Illegal

(Our fries take almost four minutes to cook and a customer has just ordered four large fresh fries. Two people have already told her there will be a wait on them. I notice a strong smell coming from her vehicle when she comes to my window.)

Me: “Okay, ma’am, here are you drinks and your fries will be done in about three minutes. If you just pull forward a bit I’ll bring your order right out to you—”

Customer: “Oh, h***, no! I ain’t waiting for my d*** food! Give me my food now!”

Me: “I’m afraid your fries aren’t done-”

Customer: “I don’t care! GIVE ME MY FOOD!”

Me: “You ordered four large fresh fries-”

Customer: “I WANT YOUR MANAGER!”

Me: “Our fries take four minutes to cook. Two of my coworkers have already told you that you will be waiting on them. I apologize—”

Customer: *still yelling* “I SAID GET ME YOUR-”

Me: *yelling over her* “EITHER PULL FORWARD OR I’LL CALL THE COPS ABOUT THE STENCH OF MARIJUANA COMING FROM YOUR CAR.”

Customer: *suddenly meek* “Uh… I’ll… I’ll just pull forward.”

(I turn around to see my manager staring at me.)

Manager: “I hope to God she doesn’t complain about you because I’d hate to write you up for that.”

When You Know You’ve Worked Too Many Doubles

, | Canada | At The Checkout, Bizarre, Theme Of The Month

(I’m working the drive-thru late at night when a man pulls up to the window wearing a latex horse mask; his friend in the passenger’s seat is wearing a Guy Fawkes mask.)

Driver: “Evening. I’d like some cheese, please.”

(I stand there for a few seconds, wondering if I’m dreaming.)

Me: “…you mean a cheeseburger?”

Driver: “No, just a slice of cheese, thanks.”

(Without breaking my line of sight with the driver, I grab a single slice of cheese and give it to him.)

Driver: “Thank you. Would you like a turtle?”

(The passenger reaches into the back seat and pulls from it a large snapping turtle.)

Me: “No thank you, sir.”

Driver: “You sure? His name’s Waylon.”

Me: “I’m sure, sir.”

Driver: “Well, have a nice night.”

(I have yet to tell any of my co-workers about this in fear of them laughing and saying I made it up.)

Refunder Blunder, Part 9

, | Fort Worth, TX, USA | At The Checkout, Food & Drink

(I work in a large county hospital, and a national fast-food franchise has a facility in the hospital food court. I eat there very frequently, and this day I am in line behind a lady who is a family member of a patient. She orders a hamburger combo meal.)

Clerk: “Order #109 ready.”

Customer: “That’s mine! That’s mine!”

(She proceeds to carefully inspect every item in the bag, I guess to make sure she got every last French fry she was entitled to. She pulls out and holds up an apple fried-pie.)

Customer: “I did not order this!”

Clerk: *looking at the receipt* “Oh, no, ma’am, you surely didn’t. I’m sorry. But see, you weren’t charged for it either.”

Customer: “Well, I didn’t order it.”

Clerk: “No, ma’am, you didn’t. But you weren’t charged for it either.”

Customer: “But I don’t want it. Take it back and I want a refund.”

Clerk: “Well, we can’t take back food, but it’s ok. Just keep it. Our mistake. You weren’t charged for it.”

Customer: “But I didn’t order it and I don’t want it. Take it back.”

Clerk: “Really, it’s okay. Just keep it.”

Customer: “Well, I want a refund for it.”

Clerk: “But you weren’t charged for it. I can’t give you a refund for something you didn’t purchase.”

Customer: “It was in my bag and I didn’t order it.”

Manager: *stepping in* “Yes, ma’am, I understand. We made a mistake, but you weren’t charged for the pie. PLEASE just keep it with our compliments. No problem.”

(The customer slams the pie down on the counter and storms off with the rest of her order, muttering obscenities under her breath.)

Clerk: *looking at me* “Can I help you, Doc?”

Me: “I’d like an apple pie—”

Clerk: “Oh, don’t even start with me…”

Related:
Refunder Blunder, Part 8
Refunder Blunder, Part 7
Refunder Blunder, Part 6

Incorrectly Prospecting Your Lack Of Prospects

, | London, England, UK | At The Checkout, Bad Behavior, Family & Kids, School

(I work in a fast food restaurant to earn some extra money while at university; I work at a branch quite far from my university in a popular shopping area so no one in my class knows. Most of the other people in my class are fairly well off and I don’t really fit in. I have colourful hair and three facial piercings. One day a girl from my class comes in with her mother and she notices me but doesn’t say anything as the mother steers her towards my station.)

Mother: “I’ve told you time and time again that you have to stay in education. You can’t just quit university because you’d rather spend time with your boyfriend.”

Me: “May I take your order?”

(The mother places order for them both and as I walk to fill the drinks I hear her say to her daughter.)

Mother: “If you drop out of university you’ll end up like that girl there, all filth and metal with no career or future prospects.”

Girl: “Actually, mum, she’s in my class and she works harder than most of us. She helps us all with our work if we get stuck and is really nice.”

(The mum was stunned into silence and I pretended not to have heard as I gave them their meal. The next day the girl asked if I wanted to go to a party with her!)

Page 5/87First...34567...Last