Needs More Than A Nugget Of a Common Sense

, | TX, USA | Bad Behavior, Crazy Requests, Food & Drink

(I’m working the counter at a popular chicken joint. We sell chicken nuggets in packs of 6, 8, or 12. A large family rushes up to my register.)

Mother: “Don’t you have anything bigger than a 12 pack?”

Me: “We have a party platter with 50 nuggets, but if you order now it will be at least a 30 minute wait as we have to cook them fresh and clear all current orders before we start yours.”

Mother: *looking horrified with my suggestion* “No! We don’t need THAT many. All right, fine. [Father], what do you think?”

Father: “Okay, we’ll take two 12-pack combos, with another 12-pack on the side for each. Two 8-pack combos with extra 8-packs for each of those.”

Boys: “Why can’t we have kids meals?! We want the toy!”

Father: “That’s not enough nuggets for you boys. We got you adult meals so you’d have enough food.”

Boys: “But there’s no TOY!”

Father: “Okay, okay. And two 6-pack kids combos. Oh, and can you value-size all of those?”

(If you haven’t already done the math, that’s a total of 92 nuggets, nearly double the amount on the party platter. A coworker and I attempt to explain that ordering the platter with some fries on the side would be more efficient and cheaper. They continue to insist they don’t need that many nuggets and begin to suggest that my coworker and I are calling them ‘fatties.’ We decide to go ahead with the order as they want it.)

Me: “Uhm… okay.”

(I take their drink orders, double check everything, and help them pay. It takes around 20 minutes to cook their order because of the sheer volume of nuggets. They are grumpy when we hand them their order, but walk away happily popping hot nuggets in their mouths. I still have a bad feeling about the transaction, so I keep an eye on the family as they eat. Thirty minutes later, they return to my counter with a bag full of nugget boxes.)

Mother: “That was WAY too many nuggets. Here. You take them back and give them to someone else.”

Me: “I’m sorry, but health codes won’t allow us to do that. We can only serve food over the counter, not receive it.”

Mother: “Are you kidding me? You’re just going to waste food like that?!”

Me: “I’m sorry, but I can not take those back.”

Mother: “Well, what am I supposed to do with these?”

Me: “You could save them for later?”

Mother: “Don’t be stupid! We already ate a ton of your nuggets. Why would we go home and eat more?”

(I’m speechless at this point, so my coworker points out a nearby trash can for the woman.)

Mother: “I can’t BELIEVE you’re MAKING me waste this food!”

Accenting The Listening Problem

, | WA, USA | Bizarre, Language & Words

(I’m working in the drive-thru and taking orders. Note: I have no accent and I’m frequently complimented on how clearly I speak in the drive-thru.)

Me: “Hi would you like to try our new sandwich?”

Customer: “ENGLISH!”

Me: “Excuse me?”

Customer: “Oh, you do speak English.”

Me: “Yes, sir, I’ve been speaking English this entire time.”

Customer: “I thought you were speaking another language.”

No Longer Power-Mad Over Those With Power

, | TN, USA | Crazy Requests, Food & Drink, Money

(At the fast food place where I work we’re constantly getting customers complaining about the prices of our food, mostly when it’s only women working the counter. Though we tell them they can call the number provided to complain to our main branch, they never do. This day, however, corporate representatives, including the owner of the store, was at our restaurant for a routine inspection.)

Customer: “I can’t believe how high this stuff is! This is ridiculous!”

Manager: “I’m sorry, sir, but we have no control over the prices.”

Customer: “It’s still f***ed up! You need to lower the prices!”

Manager: “Sir, I have no control the price of the food. However, if you have a problem with it, you can go talk to the man in the tie right over there. He’s the one that sets the prices.”

(The man looks at the owner and turns back, red-faced. He takes his food and leaves the store, not even glancing back in the direction of the owner.)

Manager: “Yeah, that’s what I thought.”

(He’s never complained about the prices since.)

Small Minds Can’t Do Small Print

, | Vancouver, BC, Canada | At The Checkout, Extra Stupid, Math & Science

(I work for a big fast food company and occasionally we have coupons for which no one bothers to read the fine print, which says to let the order taker know of the coupon prior to ordering.)

Me: “Hi, how may I help you?”

Customer: “Yeah, can I get this meal?”

(Because I have worked for so long and know most of the prices I don’t always punch the orders in right away which comes in handy when the people don’t tell me about the coupon beforehand.)

Me: “Okay your total is [total]. Please drive ahead.”

Customer: “But I have a coupon!”

Me: “Sure. In the future please let me know before your order.”

Customer: “Whatever.”

(Customer drives off and pulls up to my window.)

Me: “Okay your new total is [total]; may I have the coupon, please?”

Customer: “I don’t have it.”

Me: “I’m sorry but I cannot give you a discount without the coupon.”

Customer: “Why the h*** not?”

Me: “Well, my management requires me to collect the coupons.”

Customer: “But I can print them online as much as I want!”

Me: “True. However I do need to collect the coupon to give you the discount.”

Customer: “This is bull-s**t! I don’t understand why I can’t get the d*** discount!”

(I try to explain it the concept in the simplest terms I can think of.)

Me: “Think about it this way: Can you get into a concert without the ticket?”

Customer: “I DON’T WANT TO THINK ABOUT ANYTHING! I’M NOT SOME DUMB TEENAGER LIKE YOU DOING SOME S*** MINIMUM WAGE JOB!”

(Clearly natural selection has stopped since people like this are still around…)

Not Promoting Decent Behavior

, | TN, USA | At The Checkout, Bad Behavior, Family & Kids, Food & Drink

(I am working the front at a fast food restaurant. I am ringing up two ladies (mother and daughter) up. They are regulars.)

Me: “Hello, how may I help you?”

Daughter: “Hi, I have this coupon: buy one get one free breakfast sandwiches.”

Me: “All right, which sandwiches would you like?”

(They order two sandwiches, one more expensive than the other. I promo the more expensive one off.)

Daughter: *to mother* “Haha, she only charged us $1.69!”

Mother: *mockingly* “Smart employees!” *snorts*

Me: “I did it to be nice, but I’m definitely not doing it for you again.”

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