November Theme Of The Month: Black Friday!

A Pain In The Nugget

, | Noblesville, IN, USA | Bad Behavior, Family & Kids, Food & Drink

(My brother works at a fast food place. The weekly supply of food is delivered Monday mornings, so by Sunday nights the store has usually run out of something. This particular week a local school had hosted a major youth baseball competition, so there’s been more business than usual and the school had neglected to inform the nearby restaurants about the event. The store is caught completely unprepared. By Sunday night they are out of chicken nuggets, one of their biggest sellers. My brother, working the front counter, has been telling customers upfront that the restaurant is out of some foods. Most of the customers have been nice about it.)

Lady: “I want a bacon cheeseburger meal, a large fry, two large drinks, and a ten piece chicken nugget meal.”

Brother: “I’m sorry, but we are currently out of large drink cups and—”

Lady: “You’re out of large cups? But that’s the size I always get!”

Brother: “I’m sorry about that, ma’am, but we do have medium cups. Will that do?”

Lady: *sighs* “Yeah, I guess.”

Brother: “We are also out of chicken nuggets. We do still have chicken patties, so if you’d like a chicken sandwich instead we could get that for you.”

Lady: “Out of chicken nuggets?! How can you be out of chicken nuggets? Don’t you know that everyone loves chicken nuggets? My kids will only eat nuggets, and I’m not leaving here until my kids have nuggets!”

Brother: “I’m sorry, but we have had more business than expected this week and have run out of nuggets. Would your kids like a hamburger instead?”

Lady: “No, they would not! They only eat chicken nuggets! I demand you sell me nuggets!”

Brother: “We are out of nuggets. Maybe they would eat a plain chicken sandwich? If they take off the bun the chicken patty would taste just like the nuggets.”

Lady: “What part of ‘they only eat nuggets’ do you not understand? Let me speak to a manager! I’ll get my nuggets and you’ll be fired for not giving them to me! Just watch!”

(My brother fetches the manager, who had just been explaining to someone at the drive-through the same thing my brother’s been explaining to this lady. He is already frustrated and does not want to deal with angry customers.)

Manager: “What seems to be the problem here?”

Lady: “This boy refuses to sell me nuggets! I want him fired for his bad service!”

Manager: “We don’t have nuggets. Order something else.”

Lady: “I cannot believe the rudeness here! That’s it; I’m leaving! You just lost a paying customer here! I hope you’re happy!”

(She stormed out. A minute later two kids about six and eight years old come in.)

Eight-Year-Old: “Mom said we had to come and get our food. Can we get some chicken nuggets, please?”

Brother: “I’m sorry, but we’re out of nuggets.”

Eight-Year-Old: “Then can we get plain hamburgers, please?”

Brother: “Of course. That’ll be $4.00.”

Eight-Year-Old: “Mom said you and the boss guy were big dummies. You don’t seem like dummies. It’s not your fault you don’t have any nuggets left.”

Brother: “Your mother also said you only eat chicken nuggets.”

Six-Year-Old: “I don’t even like nuggets. I wanted a hamburger anyway.”

(The manager let my brother give the kids each a free ice cream cone for being polite. They thanked my brother and left the restaurant smiling. Hopefully they’ll teach their mother something about manners!)

Blow The Lid Off

, | MI, USA | Bizarre, Crazy Requests, Food & Drink

(I am covering drive-thru on my own for a little bit, due to extreme traffic at our front counter. I take a woman’s order, make her drink, and cash her out. When handing the coffee to a customer, I hold it on the top so they can get a grip on the cup itself. It makes it a lot easier for the customer, and it means that our hands don’t touch and cross-contaminate.)

Me: *hands the woman her coffee* “Have a—”

Woman: *glares at me* “You touched the lid. You can never touch my coffee lid.”

(I made her coffee. Which includes putting the lid on, and writing how much cream and sugar I put in it.)

Me: *too puzzled to speak*

Woman: “You can never touch my coffee lid. Now I need a new one. DOMED.”

(I grab her a different lid (my hand touches it, and it doesn’t bother her), and pass it out to her. She tsks at me, and drives off, repeating ‘You don’t ever touch my lid.’ She’s a regular customer, and she does this to everyone.)


| Sterling Heights, MI, USA | Food & Drink

(I am ordering fries and a drink. I am in front of an older lady, who also orders fries in her meal.)

Cashier: “Hi, what can I get you?

Me: “Hi, I’ll have a medium fry and a mocha frappe.”

(I finish my order, for here, and step aside to wait for my order to be completed.)

Customer: “Hi, I’ll have a quarter pounder meal. Make it large, please.”

(She also finishes her order and steps aside next to me to wait for her food. There are three trays waiting to be filled when an employee places a medium fry on my tray. After a few moments the lady takes a couple fries from my tray, not realizing whose order they are from. Trying not to be rude, I don’t step in right away. An employee then places a quarter pounder and large fries on her tray. The lady suddenly realizes her mistake.)

Customer: “Oh, my, is this yours?”

Me: “Um, yeah I think so.”

Customer: “We’ll, why didn’t you say something?! Here, take my large fries since I just ate out of yours. I am so sorry!”

(She switches our fries before I can even respond.)

Me: “Oh, thank you.”

Customer: “No, I’m the one who ate your fries!”

Allergic To Common Sense, Part 6

, | San Antonio, TX, USA | Extra Stupid, Food & Drink, Health & Body

Me: “Welcome to [Restaurant]. How may I help you?”

Customer: “Yeah, I’d like a combo number three, please.”

Me: “Okay, what size would you like that combo?”

Customer: “No tomatoes! I’m extremely allergic to tomatoes!”

Me: “Not a problem, sir. I’ll personally ensure there are no tomatoes on your sandwich. Now, what size did you want your combo?”

Customer: “Eh, medium, I guess. Oh! Can I get extra ketchup on that?”

Me: “…Sir, ketchup is made from tomatoes.”

Customer: “Yeah, and?”

Me: “Sir, you’re allergic to tomatoes.”

Customer: “Yeah, that’s why I ordered it without tomatoes!”

Me: “But, you want extra ketchup—”

Customer: *interrupts, but still clueless* “Yeah!”

Me: “Which is made from tomatoes…”

Customer: “…”

(I gave him his total, he paid, and I served him his sandwich exactly as he ordered it.)

Allergic To Common Sense, Part 5

Bitter Sweet Tea

| PA, USA | Bad Behavior, Food & Drink

(The company I work for used to have tea from a syrup and then decided to brew our own tea and had a flavored tea as a promotional item for the summer that lasted until late November. It is now February and is pretty much dead due to the miserable weather the night before. I have been taking orders and my manager has been cashing out cars at the first window while doing paperwork.)

Me: “Welcome to [Fast Food Company]. How can I help you?”

Customer: “I want a raspberry tea.”

Me: “I’m sorry, we no longer have that flavor. We have sweet or unsweet tea.”

Customer: “I want a peach tea.”

Me: “I’m sorry, we only have sweet or unsweet tea.”

Customer: “What is most popular?”

Me: “Probably the sweet tea.”

Customer: “I’ll take a large of that.”

Me: *rings it up and then hands it out when they get to the window*

Customer: “This is what I think of your sweet tea.” *doesn’t even bother to take a sip before he takes the lid off and proceeds to pour it out in the drive thru, splashing it all over the drive thru window and then drives off*

Next Customer: “What in the world was that about?”

Me: “That is what I would call a tea party for one.”