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  • A Win Fail

    , | Fort Collins, CO, USA | Bizarre, Crazy Requests

    (We’re currently running a promo.)

    Me: “With a meal deal you get this offer. You can enter the code online and see if you win concert tickets at Red Rocks.”

    Customer: “Whoa. So, how does this work?”

    Me: “You can go to the website written on the card and enter the code to see if you can win concert tickets.”

    Customer: “So I go to a website and enter a code?”

    Me: “Yes.”

    Customer: “So… what happens if I DON’T win?”

    Me: “Then you don’t win the concert tickets.”

    Customer: “Isn’t there a consolation prize?”

    Me: “No.”

    Customer: “What kind of contest is this? I’m not guaranteed to win concert tickets?”

    Me: “A raffle.”

    Customer: “What’s a raffle?”

    (We are inside a university, as well…)

    Driving Thru Justice

    , | Springfield, MO, USA | Awesome Workers, Bad Behavior, Crazy Requests, Food & Drink, Top

    (I work at a fairly popular fast-food restaurant. Our location is right next to three different college campuses, so our main customers are a lot of students and teachers in-between classes. This, of course, means our fast service is super-essential, especially in the middle of a rush-hour lunch period.)

    Me: “Thank you for choosing [Fast Food]! How does a [Burger] sound today?”

    Customer: “What sounds good is a moment to order. Just wait a second.”

    Me: “Okie-dokie, just holla as soon as you’re ready to—”

    Customer: “Will you shut the f*** up and let me f****** decide?!”

    Me:  *shocked* “Um, okay. I—”

    Customer: “Um, um, um! BE QUIET. I AM TRYING TO ORDER!”

    (I stay quiet for four minutes, until she speaks again.)

    Customer: “Are you even f****** there?”

    Me: “Yeppers, and I’m ready to take your order whenever you are.”

    Customer: “Don’t you f****** take that tone with me! I’ll have a large number six with a [Soda], no ice.”

    Me: “Excellent, I’ve got a—”

    Customer: “What’s my total?”

    Me: “I’ll ring it up.”

    (The customer drives up before I am done punching it in, and parks at the first window. There is no one there, since that employee is on her break, and all of the service is left to me. Eventually, the customer seems to get the message, and I wave her up to the final window.)

    Customer: “Why isn’t there anyone f****** there to take my money?”

    Me: “I’m sorry, ma’am. He’s on break. It’s just me right now.” *I hand her her drink* “Your total came to $6.55.”

    Customer: “WHAT? That’s too much. I don’t have that!” *waves her credit card*

    Me: “I’m sorry. I was trying to tell you the total at the speaker—”

    Customer: “This [Soda] tastes like s***. I want a free one.”

    Me: “I’ll just pour you another one—”

    Customer: “I want to talk to your manager.”

    (I get my manager, who had heard the better part of our exchange over the headsets.)

    Manager: “How can I help you, ma’am?”

    Customer: “I swear I never do this, but I have been waiting forever to get my food, your worker is a f****** b**** and totally incompetent, and this isn’t the drink I ordered. And if I don’t get a free [Competitor’s Burger] and some pies or something, then I swear I’m never coming back and I will tell my kids and all of my grandkids and everyone I know to never come back to this restaurant ever again!”

    Manager: “That’s really too bad. If you want a free [Competitor’s Burger], you’ll have to get your a** down three blocks and b**** at the [Competitor]‘s people instead. And you’ll have to, now that I’m officially banning you. Get the f*** out of my drive-thru.”

    (At this, my manager slammed the window shut and told me to go ahead and eat the meal that the rude customer had left behind.)

    The Bitter Taste Of The Law

    , , | USA | Bizarre, Criminal/Illegal, Food & Drink

    (I work in the call center for a national fast food restaurant. We don’t accept ideas about new or modified products from guests, and we especially don’t pay for them. Any time a guest starts to give a suggestion, we have to read them a legal statement to that effect.)

    Caller: “I wanted to tell you that I love your turkey burgers, but I really think you should start serving them on gluten-free—”

    Me: *interrupting* “Ma’am, I’m sorry, but I do have something I need to read you real quickly.”

    (I then read the legal statement stating that we can’t accept her idea, and won’t pay for it.)

    Caller: *long pause* “Well, I don’t know what that means, but it doesn’t sound very nice, so I’m going to hang up on you.”

    (And she did!)

    A Minute Makes More Than A Minute Difference

    , | Boise, ID, USA | Bad Behavior, Food & Drink, Theme Of The Month

    (On Sundays, we close both dine in and drive thru at 9 pm.)

    Customer: *in drive thru* “Hey, how late are you guys open?”

    Me: “Well, it’s 8:58. We’re closing both dine in and drive thru in two minutes.”

    Customer: “Okay, we’ll be right in!”

    (The customers proceeded to come inside and took 20 minutes to decide what they wanted, then tried to stay and eat inside. My manager let them. I had to stay an hour late, with school in the morning.)

    Food To Go Is Going Nowhere

    , | Charlottesville, VA, USA | Bad Behavior, Food & Drink, Theme Of The Month

    (The store closes at 10:30 pm. A customer comes in at 10:26 pm and takes 10 minutes to decide what they want, even though we only serve chicken tenders which take seven minutes to cook.)

    Me: “All right, your box combo will be up in about eight minutes.”

    Customer: “That’s fine.”

    Me: *brings out food in a to-go box*

    Customer: “Thank you so much!” *begins to open container*

    Me: “Sir, we closed at 10:30.”

    Customer: *looks at watch* “I still have time.” *continues eating*

    (Because there’s a customer in the store, we can’t clean or lock the door. Just as the customer is finishing, eight more people show up.)

    Customer: “My friends are here. Let them in and give them food to go.”

    Me: “Sir, we’re closed.”

    Customer: “The doors are open. Look here they come.”

    Me: “Sir, the doors are open because we can’t lock you in.”

    Manager: “Just take the orders, but make them to go.”

    (I took the orders. The people proceeded to sit down with their to-go boxes and eat and talk for the next 30 minutes. My manager got so mad that we cleaned up around them. To this day the restaurant closes at 10:23 pm just to be safe.)

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