• A Pain In The Nugget
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  • October Theme Of The Month: Halloween!

    Take Note Of The Note

    , | NM, USA | At The Checkout, Liars & Scammers, Theme Of The Month

    (A customer comes into the restaurant and buys a juice for $1.60 with a $20 bill. I’m a bit suspicious of people who pay small totals with much larger bills, as I had just been scammed that weekend and had to pay $19 to the store.)

    Me: “Thank you, let me just get your change.”

    Customer: “Wait, wait! I just found the change in my purse. Here’s $1.60.”

    Me: “Okay, thank you. Here is your $20 back.”

    (I stare at the bill I hand back to her for a full second before actually giving it back to her. I have to be sure I hand her a $20 bill, as that’s how the scam works.)

    Customer: “Hey, you only gave me back a dollar.”

    (As if to prove this, the customer waives a dollar at me.)

    Me: “Ma’am, I am absolutely sure I gave you a $20 bill.”

    Customer: “No you didn’t; take this dollar and give me my $20.”

    Me: “Ma’am, I know I gave you a $20 bill. If you’d like I can pull this drawer right now and count it. If it’s over by $19, then it’s my mistake, but I am sure I gave you back your money.”

    Customer: “No, no, I’m very busy.”

    Me: “I’m sorry, ma’am; store policy is that I pull and count the drawer, so I’m going to go ahead and do that. It’ll take a few minutes if you want to take a seat.”

    Customer: “No! I’m very busy. I have to get to work. I can’t wait for you. Just give me my $20.”

    Me: “There are cameras watching this drawer. I cannot do that. I have to pull the drawer.”

    Customer: “Well, you do that! I’ll be back later!”

    (The customer ended up leaving the dollar she was waiving at me on the counter. My drawer was spot on plus the extra dollar she left. She tried to scam me and instead lost money! She never came back, of course.)

    A Happy Mood Beats The Mean And Rude

    , | USA | At The Checkout, Awesome Workers

    (At my workplace, I am famous for having a bright smile and cheery voice when speaking to every single customer. Even if it’s been a stressful and long day, I never give up smiling. A regular of mine comes in for her daily coffee and we stop to chat a bit.)

    Regular Customer: “So are you on medicine or something? How do you stay so chipper all the time?”

    Me: “Actually, I choose to act happy towards everyone. No medication required.”

    Regular Customer: “So you are ALWAYS happy, no matter what? That doesn’t sound possible.”

    Me: “Well, there are lots of reasons I keep smiling even if I am not having a great day. I know lots of people just need a sweet smile and some kind words to make a terrible day so much better and I like to think that’s what I do. Also, I learned from one of my psychology classes that the action of smiling releases chemicals in the brain that make you happier because the action of smiling is associated with happiness. Finally, when a customer is so persistent on being rude and mean to me it pisses them off when I continue to smile and be happy. It’s funny when they get upset that they couldn’t make me cry!”

    (The customer is easily thirty years my senior, probably more. She stares at me in awe.)

    Regular Customer: “I want to be like you when I grow up. Have a fantastic day Sunshine!”

    Doing A Job On Having A Job

    , | London, England, UK | At The Checkout, Food & Drink

    (It’s about 6:30 am. I’m working drive-thru near to the end of an overnight shift. The queue is pretty slow because we’re serving breakfast, and many people have complex grill orders that need to be filled. A customer pulls up to my window and pays without saying a word. However, as soon as I start to take another order, the customer yells at me.)

    Customer: “Why is my order taking so d*** long?”

    Me: “I’m sorry, ma’am, but there is a fairly large order for the two cars in front. We’re rather understaffed today, too.”

    Customer: “Well, get them to move faster! It’s alright for some! Unlike you I actually have a JOB to get to!”

    Me: *stares down at my work uniform*

    That’ll Cost A BUN-dle

    , | Cedar Rapids, IA, USA | At The Checkout, Crazy Requests, Food & Drink

    (I am on the headset working the drive-thru, and my boss is near me bagging orders.)

    Me: “Hi, may I take your order please?”

    Customer: “Yeah, what comes on your #6?”

    Me: “Mayo, lettuce, and tomatoes.”

    Customer: “What?! No bun?!”

    (I don’t know how to react at first, and I can’t stop laughing for a second before I can respond.)

    Me: “No, ma’am, it comes with the bun.”

    My Boss: “You should have told her the bun cost extra.”

    Coffee Cookie Kindness

    , | USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Top

    (It is a busy Sunday morning, and I accidentally turn my register off. It takes about five minutes for the system to completely reboot and get back up and running. In that time a customer has pulled into my drive-thru lane.)

    Me: “Sorry, it should be just a minute before I can get your order in.”

    (As I say this, my computer crashes and I have to reboot it again. Since there is a line of customers ahead of them, they can’t pull up to the window to order either.)

    Me: *over the speaker* “I am so sorry about this! As soon as we get the line moving, I can get your order in at the first window.”

    Customer: “Don’t worry about it; we’re not in a hurry. Take your time!”

    (It takes two more minutes before I can get their coffee order in and they get to the first window to pay. They speak to my coworker.)

    Coworker: “Hello folks! Sorry it took so long. Your order has been paid for already, so go ahead and drive up to the next window.”

    Customer: “Paid for? Who paid for our order?”

    Coworker: “Actually, the girl that took your order felt so bad about her computer crashing she paid for your coffees.”

    (They leave a verbal thank you for me and leave. I think this is the end until an hour later the manager is screaming my name.)

    Manager: “What did you DO?!”

    Me: “I don’t know; what happened?”

    (The manager shows me the huge tray of piping hot homemade cookies. Apparently the customer’s wife decided to repay my kindness and made us all cookies! Best day of work ever!)

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