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  • Some Customers Are Asking For It

    , | Vancouver, BC, Canada | Food & Drink, Top

    Me: “Hey there, what can I get for you today?”

    Customer: “I’ll have a coffee, a burger, and a muffin.”

    Me: “Okay, what size coffee would you like?”

    Customer: “Small.”

    Me: “Any cream or sugar in that?”

    Customer: “Double double.”

    Me: “And what kind of muffin would you like?”

    Customer: “Do you have to ask so many questions?”

    Me: “Yes, sir, it’s hard when you don’t specify anything you want.”

    Customer: “Are you kidding?! I told you very clearly a coffee, a muffin, a burger!”

    Me: “Yes, but you didn’t tell me what size, how you like the coffee, what muffin, and what burger, and as you can see there are a few different—”

    Customer: “I’d like to speak to your manager!”

    Manager: “I’m right here. If you’d like a large black coffee, a bran muffin, and a bacon cheese burger, then we don’t have to ask you any more questions.”

    Customer: “That’s not what I want at all!”

    Manager: “Then let’s answer the questions and stop complaining, shall we?”

    Screaming Some Nonsense Can Lead To Slapping Some Sense

    , | USA | Awesome Customers, Food & Drink, Top, Wild & Unruly

    (I’m working at a fast food restaurant when a man suddenly storms up to the counter, completely ignores the woman whose order I’m taking, and starts screaming obscenities at me.)

    Customer: “All you f***ing losers can go straight to h***!”

    Me: “What’s the problem?”

    Customer: “Every time I come here, it happens! You always get it wrong! I ordered this burger without tomato, and look at this! There’s a d*** tomato on it!”

    (He shoves the burger under my nose. I glance down and see that the burger isn’t ours, but our competitor’s, from across the street.)

    Me: “I’m sorry, but I think you ordered this at [competitor restaurant] across the way. You need to complain to them.”

    Customer: “I know what I’m talking about! I’m not a f***ing r*****!”

    (Suddenly, the other customer he cut in front of slaps him on the backside of the head. Note that the other customer is a woman and can’t be more than five feet tall and a hundred pounds.)

    Customer: “What the f***?!”

    Other Customer: “You deserved that. You’re being stupid. Get the h*** out of here!”

    Customer: “You telling me what to do, b****?!”

    (She slaps him again, this time on the face.)

    Other Customer: “Now, have you learned your lesson?”

    Customer: *suddenly meek* “Yes, ma’am.”

    Other Customer: “Good. Apologize.”

    Customer: “I’m… I’m sorry. I must’ve went to the wrong place.”

    (Dazed, the customer wanders out of the restaurant, leaving his burger behind. I gave the woman her meal for free!)

    High Or Not, Don’t Mess With My Hires

    , | Hollywood, FL, USA | Criminal/Illegal, Top

    (A car blasting loud music pulls up to the drive thru. Neither I nor them can hear each other over the music. A few moments later, they pull up to the first window. There’s four men in the car, and all of them are smoking marijuana. The driver leans out the window and shouts at me.)

    Customer: “Why you don’t take my order, b****?!”

    (Before I can even respond, my manager comes storming from behind me and approaches the window.)

    Manager: “What’s going on here?”

    Customer: “This b**** won’t take my order!”

    Manager: “Please do not insult my employees.”

    Customer: “Man, f*** you!”

    Manager: “I think you had better leave. Now.”

    (At this point, the driver gets out of his car and approaches the window and starts having a shouting match with my manager. The next thing I know, the other three guys in the car start panicking about something, and shouting something at the other man, but he can’t hear them over the loud music and screaming. Then, someone comes up from behind the man at the window and taps him on the shoulder. It’s a cop. He has them all arrested for possession of marijuana and disturbing the peace.)

    It Pays To Be Patient, Part 3

    , | Minnesota, USA | At The Checkout, Awesome Customers, Food & Drink

    (I am a manager at a fast food restaurant. Things have been running behind in the kitchen, so we are caught off-guard with a long line of cars, forcing customers to wait while their food is cooked. I deliver an order to one particularly unhappy customer.)

    Me: “Here you go, sir. I’m so sorry about the wait.”

    Customer: *snatches the bag from my hands and screeches off without a word*

    (A couple days later, I am working the morning shift again and the same man comes through the drive-thru.)

    Customer: “Excuse me, were you the girl I was angry with the other morning?”

    Me: “Yes, sir. I’m so sorry for making you wait so long.”

    Customer: “No, I’m sorry. You were just trying to do your job. Have a nice day!”

    (The customer proceeds to place a 10 dollar bill in my hand. I definitely had a nice day!)

    Related:
    It Pays To Be Patient, Part 2
    It Pays To Be Patient

    Husband And Strife

    | Maine, USA | Food & Drink, Spouses & Partners, Wild & Unruly

    (A man walks in with his wife and starts ordering their food. She goes over to the soda machine to grab a drink, but the ice machine stops working. Frustrated, the wife starts slamming on the bar you push to get ice.)

    Wife: “IT’S NOT WORKING!”

    Me: “I’ll be right over. Sometimes it jams and you just have to hold down the handle for a bit.”

    (I go over and hold down the handle for a good 30 seconds which is usually enough time for the ice to start coming out again, but it still doesn’t work.)

    Me: “I’m really sorry about that. Usually there’s an additional charge for bottled drinks but you can have one for no extra cost if that’s okay.”

    Wife: “Okay, thanks.”

    (The wife goes to grab a drink but just stands there for a moment.)

    Wife: “You know what? WHATS THE POINT OF GRABBING A G**D*** DRINK IF THERE’S NO G**D*** ICE?!”

    Husband: “Baby, it’s fine. Just grab a bottled drink.”

    Wife: “NO, IT REALLY ISN’T!” *throws cup on the ground and stomps out the door*

    Me: “I’m so sorry… you can have a bottled drink for free at this point.”

    Husband: “Really?”

    Me: “Yeah, sure. I’m sorry about the ice.”

    Husband: “No, no, don’t worry about it. She’s just a huge b****!”

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