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  • Give Them An Inch And They’ll Take A While

    , | USA | Food & Drink, Money

    (The chain restaurant I work for makes kid’s meals. They’re composed of a four-inch sandwich, a milk, soda, or juice box to drink, and apple slices, a cookie, or a bag of chips for a side. If the kid or parent wants something a tad different, we can always fudge the order a little. However, we can not stick a larger sandwich in instead of the four inch.)

    Customer: “Okay, I’d like a six-inch kid’s meal, please.”

    Boss: “I’m sorry, but the kid’s meals are only four-inch subs. You can get a six inch and make it a meal with a milk and apples instead however.”

    Customer: “That’s fine. I’ll pay extra for the six inch, then.”

    (I make the customer’s order and proceed to ring her through. Since it’s busy and I don’t want to cause issues, I throw in the reusable bag and toy for free, and don’t charge extra for the milk.)

    Me: “Okay, that will be [price].”

    Customer: *stares at me* “Why is it so expensive?”

    Me: “Well the six inch is [price], but since you said you wanted to treat it like a kid’s meal, I didn’t charge extra for the milk and threw in the bag without charge.”

    Customer: “But I’m confused. I’m looking at the menu and it says the kid’s meal is less than that. Why are you charging me so much?”

    Me: “Because you got a six inch instead.”

    Customer: “Whatever. I guess that’s fine. It’s just no one explained this to me. I’m so used to paying less! I mean, I come here all the time and you let me get a six inch kids meal for the price of a four inch one. So, why is this different?”

    Boss: “Because whenever people order a six inch, they get to the register and declare they’re getting a kid’s meal. We don’t want to cause friction, so we just charge it as such. However, she heard you order.”

    Me: “I can charge it as a four inch sandwich, just this once.”

    Customer: “FINE! Now I know, I guess. I just hate paying so much!”

    A Disservice To Good Parenting

    , | UK | Awesome Customers, Criminal/Illegal, Family & Kids, Wild & Unruly

    (I work in a department store. It is Halloween, and our best kid’s costumes are out on display. I am decorating the store with fake spiders, when a angry customer and his bratty kid comes up to me.)

    Me: *looking at child tearing down bunting* “Uh, kid? I’m going to have to ask you to stop that.”

    Customer: *scowls at me* “Don’t you DARE!”

    Me: “Is this your child, sir?”

    Customer: “Yep! He’s not going to stop for a minimum wage weirdo!”

    Me: “But, sir, he’s defacing store property! I have to ask you to replace that mannequin and the torn bunting.”

    Customer’s Kid: “Shut the f*** up!”

    (I pause in shock.)

    Customer: “That’s it boy! We don’t be polite to serving people! They’re below us!”

    Coworker: “Excuse me sir? I’m going to have to ask you to go, or I’ll call security.”

    Customer: “I’m not scared of you! I’ll bet you’re not even Christian!”

    (At this point, a nearby customer who has overheard everything walks over.)

    Nearby Customer: *completely calm* “No, I’m not. I do, however, have a brown belt in Brazilian Floor Ju-jitsu. Let’s step outside and discuss this, shall we? Or you can kindly replace the decorations and leave these kind people alone.”

    Customer: *turns pale* “L-let’s go son. I wanna leave this devil store.” *mumbles while shoving a note into my hands* “This stuff is crap anyway.”

    (The best part? The man and his kid had walked into some off-duty police officers, who found the man had stuffed a bunch of MP3 Players into his top!)

    How Quickly People Change

    , | Hilo, HI, USA | Awesome Customers, Food & Drink, Top

    (I am working the cash register at a popular Tex-Mex chain. I am serving a customer who has been kind of rude, and seems like he is in a huge hurry. I have tried to be as pleasant and quick as possible.)

    Me: “So, your total is $34.”

    Customer: “Can you guys take tips?”

    Me: “No, I wish.”

    Customer: “Okay. Here. I’ll give you this $50, and just… um… forget my change.”

    (He did. He walks out leaving me the remainder, about $16!)

    Hot Food Can Leave You Feeling Warm & Fuzzy

    , | New Mexico, USA | Awesome Customers, Food & Drink, Top

    (I am working the closing shift at a popular fast food place. It is a few minutes to closing, and I am in a hurry to get everything cleaned so I could go home when a police officer walks in.)

    Officer: *pulls out a note* “Um, you guys have baked potatoes, right?”

    Me: “Yes sir, sour cream and chive, bacon and cheese, and chili and cheese.”

    Officer: “The bacon and cheese, and a cheddar burger?”

    Me: “No problem. Was there anything else for you tonight?”

    Officer: “No, I think that’s it. It’s for a girl we just rescued. She got caught up in human trafficking and we wanted to get her something warm to eat.”

    (Shocked, I finished ringing up his order. I immediately tracked down my manager and convinced him to ring it up as a manager meal, which is free. I also wrote a note that said good luck. The officer thanked me and left. A week later, I saw on the news that she made it home safe.)

    Faith Renewed In The Drive-Thru

    | Columbia, PA, USA | Awesome Customers, Food & Drink, Money, Top

    (A customer comes in, and once she makes it clear that she doesn’t want to order anything, I’m expecting a complaint.)

    Customer: “I know this is going to sound strange, but just hear me out. I went through the drive-thru this morning and they put a burrito in my bag that I didn’t pay for. I would like to pay for that now.”

    Me: “You… came back here to pay for something that you got, but didn’t order?”

    Customer: “Yes!” *beams*

    Me: *flustered and a little confused, I ring up the burrito* “That will be $1.06.”

    (The customer hands me the money happily and goes on her way. For me, this was an incredible show of honesty. Lady, wherever you are, thank you for restoring my faith in humanity.)

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