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  • Had It Up To Their Neck With Bad Customers
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    Necessity Is The Mother Of Intervention

    , | Missouri, USA | Family & Kids, Food & Drink

    (A mother with several children and their grandmother come up to my register. They bicker for a while before the mother takes her kids to the playroom, and the grandmother begins to order all their food. Halfway through the large order, the mother runs up to us screaming.)

    Mother: “What are you doing! Stop! STOP!”

    Grandmother: “What? I’m just ordering our food.”

    Mother: “No! You don’t know what we are getting!”

    Grandmother: “We get the same food every time. I remember what we get.”

    Mother: “Shut up, Mom! God, you just can not quit!”

    Grandmother: “I can remember—”

    Mother: “SHUT UP MOM! SHUT UP!” *turns to me* “Start over.”

    (I void off all the items and start from scratch. The grandmother stands there quietly through the whole ordeal and pays at the end.)

    Me: “Okay, here are your drink cups. It will be just a few minutes on your food.”

    (The mother walks away, leaving the grandmother at the counter with me.)

    Grandmother: “Sorry about all the yelling. My daughter can be very rude sometimes.”

    (They collect their food and leave. Not five minutes later, the mother runs up to my register and starts screaming at me. The grandmother walks up too, and stands behind her daughter quietly.)

    Mother: “You got my order completely wrong! I demand a refund! You could have killed my poor babies!”

    (My manager immediately steps in.)

    Manager: “What seems to be the problem, ma’am?”

    Mother: “This girl sabotaged my food! Now my children can’t eat!”

    Manager: “From the looks of your receipt, you ordered a lot of food.”

    Me: “I read it back to double check it. What did I mess up?”

    (The mother and the manager continue to bicker about the order for several minutes before she gets pissed and walks off. The grandmother stays behind to talk to us.)

    Grandmother: “She does this every time. She can never remember which of her kids is allergic to what. I’m sorry you had to deal with that.”

    Me: “I’m sorry, too.”

    Grandmother: “Oh, don’t worry about me! The only reason I put up with her attitude is so I can make sure she doesn’t kill my grandchildren. Try to have a good day, dear!”

    It Always Hurts To Ask

    , | California, USA | Food & Drink

    Me: “Hello! What can I get for you this evening?”

    Customer: “Yeah, can I get a Caramel Mocha?”

    Me: “Sure, did you want the Caramel Mocha or did you want the blended Caramel Frappe?”

    Customer: *impatiently* “I WANT the Caramel MOCHA!”

    Me: “Okay, did you want that hot or cold?”

    Customer: *annoyed* “I want that cold! DUH!”

    Me: “Okay, did you want that medium or large?”

    Customer: “I want it F***ING LARGE! WHY YOU GOTTA ASK ME SO D*** MANY QUESTIONS?!”

    Me: “I’m sorry. I just want to make sure I have your order correct. Here’s your total. Please have your money ready at the first window…”

    (The customer gets to the window, practically throws her money at me, and speeds off to the next window to get her drink.)

    Customer: *at the next window* “I DIDN’T WANT THIS NASTY PIECE OF S***! I WANTED THE BLENDED ONE!”

    A Day Late And A Month Short

    , | Connellsville, PA, USA | Time

    (Note: our company sent out coupons a few months ago, and they expired June 3rd. A customer walks in and slaps the coupons down on the counter.)

    Customer: “I want to use this for my salad.”

    Me: “Sorry, sir, those expired at the 3rd of the month.”

    Customer: “NO! It says they expire June 32nd!”

    Me: “Sir, there is no June 32nd.”

    Customer: *glances at the coupon and then storms out of the building cursing*

    Be Discrete On The Receipt

    , | Kansas, USA | Bizarre

    (I am ringing up a customer. Note that the receipts automatically print on credit transactions.)

    Me: “Would you like your receipt?”

    Customer: “No! How dare you! You better not give me receipt! I will be so pissed!”

    Me: “Oh, um, okay then!”

    (I finish ringing her up and the receipt prints automatically.)

    Customer: “Why did you print that?! I told you I didn’t want it! Do I need to slap you?!”

    Me: “I’m sorry, ma’am. They print automatically when you use a credit card. You don’t have to take it or anything.”

    Customer: “I hate you young kids who think you know everything! You print receipts like it’s nothing!”

    Me: *not knowing what to say* “Well, have a great evening.”

    Customer: “How could I?! You printed the receipt!”

    Two Oblongs Don’t Make A Right

    , | Minnesota, USA | Bizarre, Food & Drink, Rude & Risque

    (Note: I’m working the drive-thru.)

    Coworker: “Hey, ask this next guy how his mom’s doing.”

    Me: “Uh, okay…” *to customer* “Hey, how’s your mom doing?”

    Customer: “She’s in f***ing jail! Thanks for asking!”

    (The customer drives from the intercom to my window, pulls down his pants, shakes his butt at us, and then drives away. The next customer in line pulls up.)

    Next Customer: “What the H*** was that?!”

    Also seen on Not Always Working.


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