(A customer pulls up in our drive thru. Note that our bacon cheeseburger is made exactly the same as our cheeseburger, except for the bacon. The bacon cheeseburger is also more expensive.)

Me: “Hi there, what can I get for you today?”

Customer: “Hi, I’d like a bacon cheeseburger with no bacon. Just mayonnaise and ketchup.”

Me: “Okay, so a cheeseburger with only mayo and ketchup.”

Customer: “No, a bacon cheeseburger with no bacon, and only mayonnaise and ketchup.”

Me: “Well, our cheeseburger is made exactly the way we make our bacon cheeseburger, except it has bacon on it and it costs more. So a bacon cheeseburger with no bacon is a cheeseburger.”

Customer: “NO! You don’t understand! I want a BACON CHEESEBURGER, with NO BACON, just mayonnaise and ketchup!”

Me: “I understand ma’am, but if I charge you for a bacon cheeseburger with no bacon, it’s more expensive than buying a cheeseburger, which is the same thing.”

Customer: “I DON’T CARE! I want a bacon cheeseburger with NO BACON! Just mayonnaise and ketchup!”

Me: “All right then.” *charges her for a bacon cheeseburger with no bacon* “That will be $*.** at the first window.”

(The customer comes up to the window and reads her receipt, looking satisfied.)

Customer: “Now, was that so hard?”

(I am making casual conversation with a pleasant customer, who is however, somewhat odd. At some point, a coworker of mine joins the conversation.)

Customer: “Hey, those shirts look kinda tight on you guys.”

Me: “Yeah, the green sizes run smaller than the blue ones, I think.”

(The customer points to my coworker.)

Customer: “Yeah, her shirt is like, vagina-ing open on her chest.”

(Our shop has a very basic menu of chicken burgers, chips, and chicken pieces.)

Me: “Hi, how are you today?”

Customer: “I don’t know what this is…”

(The customer stares blankly at the menu for about 10 seconds.)

Customer: “No. No! I don’t know what any of this is!” *walks away*

Me: *speechless*

(I’m working the drive thru. We only have 2 kinds of chicken sandwiches: grilled and crispy.)

Me: “How may I help you?”

Customer: “I’d like an original chicken sandwich, please.”

Me: “The grilled chicken or the crispy chicken?”

Customer: “The original chicken sandwich.”

Me: “I’m sorry, grilled or crispy chicken?”

(The customer starts listing his toppings.)

Me: “I’m sorry sir, I need to know if it’s grilled chicken or crispy chicken.”

Customer: “No, the original chicken. The burger. We are talking about beef, right?”

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(This takes place toward the end of my shift in the drive-thru. Everything has been slow for awhile.)

Customer: “Two cheeseburgers and that’ll be it.”

Me: “Okay sir, your total will be–”

(The customer drives ahead to the window before I can finish.)

Me: “Evening, sir. Your total will be $2.14.”

Customer: “I KNOW how to add!”

Me: “I’m sorry sir, but I wouldn’t be doing my job if I didn’t give you your total.”

Customer: *hands me money* “I know, I’m sorry.”

Me: *makes change* “Long day?”

Customer: “Yeah, lot of customers being a**holes.”

Me: “Yeah. I know the feeling. Have a nice day!”

(I have been out the back making dough before serving the customer. I haven’t had time to clean myself up a bit, so I have flour on my shirt.)

Me: “Hi, how can I help you today?”

Customer: *looking at my shirt* “Can I speak to the manager right away, please?”

Me: *confused* “Um, okay.”

(I call the manager over.)

Manager: “What seems to be the problem, ma’am?”

Customer: “I want to complain about this employee. He has drugs on his shirt. He should be fired immediately!”

Manager: *joking* “But, then, where would I get my supply from?”

Customer: *looks shocked, and then storms out of the store*

Next customer in line: “Can I get a Hawaiian pizza on the thin base with extra drugs, please?”

(Sometimes, customers call the store when their order is wrong. This one was a little bit more special.)

Manager: “How can I help you today?”

Customer: “I didn’t get my food!”

Manager: “What do you mean?”

Customer: “When I came through the drive-thru, I got my food. But when I got home it was gone!”

Manager: “Let me get this straight. You got your food at the window?”

Customer: “Yes!”

Manager: “And it was in your car when you left?”

Customer: “Yes!”

Manager: “And it was gone when you got home?”

Customer: “It wasn’t there anymore.”

Manager: “So between here and home, you lost your food? How do you expect us to fix it?”

Customer: *hangs up*

(I live in a relatively small town and have lived there all my life. Needless to say, I know the place inside out and walk through downtown to get to work pretty much every day.)

Tourist: “Excuse me, do you know where the nearest Starbucks is?”

Me: “Of course, if you go–”

Older Man: “Yes it’s downtown right before the bridge detour you can’t miss it!”

Me: “Sir, I believe that’s [coffee shop], not Starbucks.”

Older Man: “No, it’s Starbucks!”

Me: “Sir, that’s [coffee shop]. There’s never been a Starbucks there.”

Older Man: “No, you’re wrong! When exactly did it become [coffee shop]?! Hmm?”

Me: “I’m sorry, sir, but it’s been [coffee shop] for about two years now.”

Older Man: “Well, unless Starbucks left and changed the name overnight, you’re wrong!”

Me: “It didn’t. It’s–”

Older Man: “Right! So it’s Starbucks and you’re wrong!”