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    A Mini Point Makes A Large Difference

    | Derby, England, UK | At The Checkout, Extra Stupid, Food & Drink, Top

    (Two customers have entered. Customer #1 points at me, and starts talking to his friend.)

    Customer #1: “Jesus! Check out that Snooty-B**** on the till!”

    Customer #2: “Dude, chill out! Have some respect!”

    Customer #1: “She’s way too dumb for that! B**** needs to be put in her place!”

    (The customer proceeds to harass me about my education, my appearance, and anything he can get to, before he eventually decides to order. I’ve been totally silent.)

    Me: “Thank you for that. What can I get for you today?”

    Customer #1: “Ha! I’ll get one of those large, mini fillets burgers; think you can manage that?”

    Me: “A large mini fillet burger?”

    Customer #1: “Um, duh?! I told you that you were thick as s***!”

    Me: “A large mini fillet burger? So… a fillet burger, then?”

    (Customer #1is speechless.)

    Customer #2: “Yeah… you sure put her in her place.”

    A Cold Case Of Hot Food

    | Australia | Food & Drink, Money

    (I work in a theme park eatery. We don’t sell drinks with the meals, as you buy them separately. For the meals the drinks are $3, $6 or $9, if not, they’re $4, $10 and $14.)

    Me: “Hi there, how can I help you today?”

    Customer: “Can I please get a coke?”

    Me: “What size would you like?”

    Customer: “I’ll get the large.”

    Me: “Sure, no worries. That’s $13.99 for that, thanks.”

    Customer: “Excuse me! I just wanted one drink, not two!”

    Me: “Yes, sir, I understand. However, those prices we have up there are only for the meals.”

    Customer: “That’s false advertising!”

    Me: “I understand your frustration. If you look at the sign, it says down the bottom in bold letters that the prices are higher if you only buy the drink.”

    Customer: “I don’t give two s****! Get me your manager.”

    Me: “Sorry, sir, but the manager is in a meeting right now. If you want it cheaper you can buy a meal with it.”

    Customer: “Fine! Get me a [meal] with that large coke!”

    Me: “Of course, sir. Is there anything else I can get for you?”

    Customer: “Yeah, you can make sure it’s the best burger I’ve ever f***** tasted, or I’m coming back and throwing it in your face.”

    Me: “I assure you, sir, they are delicious.”

    (I get the man his meal and drink. About 10 minutes later he comes back, and asks for a free refill.)

    Customer: “Erm… that was quite a nice burger, and I’m sorry for getting mad.”

    Me: “That’s okay, sir. I hope you enjoy the rest of your day.”

    Causing Disorder

    | Toronto, ON, Canada. | Bigotry, Health & Body

    (I have ASD—autism spectrum disorder.)

    Coworker: “What is it like to have ASD?”

    Me: “Well, it’s not that bad really.”

    (Just then, a customer walks into the chain.)

    Me: “Oh, hello, ma’am. What would you like?”

    Customer: “What’s not so bad?”

    Me: “Oh, it’s just that I have ASD. I was being asked what it’s like to live with it.”

    Customer: “What!?”

    Me: “I’m sorry. What did I say?”

    Customer: “YOU PEOPLE SHOULDN’T BE HERE!”

    Me: “Ma’am, I have to work somehow.”

    Customer: “GET OUT! YOU ARE TOO DISABLED TO WORK!”

    Coworker: “Ma’am, she is one of the smartest people I know!”

    Customer: “Bull-s***! You people are stupid! You are in wheelchairs, and drool out of your mouths!”

    (All of a sudden the customer GRABS me by my shirt, and tries to pull me out of the counter. My friend tries to free me.)

    Customer: “GET OUT! GET OUT! YOU’RE KILLING THE MARKET! GET OUT!”

    (After three minutes of useless attempts to free me, my friend calls mall security. The yelling customer is dragged away, and is banned for life.)

    I Should Be So Ducky

    | IL, USA | Awesome Customers, Food & Drink, Money

    Me: “Hi, welcome to [fast food place]! How can I help you?”

    Elderly Customer: “Yes. I’ll have a small hamburger, a small fry, and a small coffee, for here, please.”

    Me: “Certainly. Would you like cream and sugar with your coffee?”

    Elderly Customer: “Of course. Two cream, and two sugar, please.”

    Me: “Your total is $[total].”

    (The Elderly Customer hands me more than enough to cover the meal.)

    Elderly Customer: “Keep the change.”

    Me: “I’m sorry, sir. We’re not allowed to take tips.”

    Elderly Customer: “Really? What’s this world coming to! Customers should be allowed to tip for good service.”

    Me: “I’m really sorry about that, sir. Here’s your food. Is there anything else that you would like?”

    Elderly Customer: “No, thanks.”†

    (He takes his food off to the lobby. A short while later, he’s back at my register.)

    Me: “Did you need a refill on your coffee, sir?”

    Elderly Customer: “Yes, please.”

    (I refill his coffee. When I return with his cup, he takes it, smiles at me, and leaves the store. Sitting on the counter where he was standing, is a small balloon duck. The duck has a note.)

    Note: “This isn’t a tip; he’s a gift. I hope that he brings a smile to your face.”

    Tray Fray

    , | Burlington, VT, USA | Bad Behavior, Food & Drink, Wild & Unruly

    (Due to new public safety standards, we now have to machine wash all dirty trays instead of merely wiping them down with a disinfectant and paper towel.)

    Me: “You’re order will be right out, ma’am. Thank you.”

    (My coworker brings out her bag of food.)

    Customer: “I said I wanted this for here.”

    Me: “Yes, ma’am, but as I mentioned all our trays are dirty and we’re only bagging the food at the moment. You’re more than welcome to eat in the lobby if you’d like, but we can’t offer you a tray.”

    Customer: “What about those?” *points to dirty pile of trays over a trash can* “Can’t I just have one of those?”

    Me: “Uh, no ma’am. Those are all dirty trays. I can’t give you any of those.”

    Customer: “Just wipe one down; it’ll be fine.”

    Me: “Sorry, ma’am, I can’t do that. It’s against health codes.”

    Customer: “Just wipe it down! You’re just being lazy!”

    (Note: the customer is getting so agitated that other customers are backing away from her.)

    Me: “No, I’m not. I’m really just waiting for the trays to be brought back up from the dish area. They’ll be clean soon.”

    Customer: “God, I can’t believe you’d be so rude and lazy not to give me a tray!”

    (Without warning, the customer throws her bag full of food at my face. It’s filled with cardboard sandwich boxes and hot fries inside, so she takes a solid chunk out of my cheek and I start bleeding.)

    Customer: “That’ll teach you to be rude to a customer!” *shoves two customers out of the way and leaves*

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