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    Tray Fray

    , | Burlington, VT, USA | Bad Behavior, Food & Drink, Wild & Unruly

    (Due to new public safety standards, we now have to machine wash all dirty trays instead of merely wiping them down with a disinfectant and paper towel.)

    Me: “You’re order will be right out, ma’am. Thank you.”

    (My coworker brings out her bag of food.)

    Customer: “I said I wanted this for here.”

    Me: “Yes, ma’am, but as I mentioned all our trays are dirty and we’re only bagging the food at the moment. You’re more than welcome to eat in the lobby if you’d like, but we can’t offer you a tray.”

    Customer: “What about those?” *points to dirty pile of trays over a trash can* “Can’t I just have one of those?”

    Me: “Uh, no ma’am. Those are all dirty trays. I can’t give you any of those.”

    Customer: “Just wipe one down; it’ll be fine.”

    Me: “Sorry, ma’am, I can’t do that. It’s against health codes.”

    Customer: “Just wipe it down! You’re just being lazy!”

    (Note: the customer is getting so agitated that other customers are backing away from her.)

    Me: “No, I’m not. I’m really just waiting for the trays to be brought back up from the dish area. They’ll be clean soon.”

    Customer: “God, I can’t believe you’d be so rude and lazy not to give me a tray!”

    (Without warning, the customer throws her bag full of food at my face. It’s filled with cardboard sandwich boxes and hot fries inside, so she takes a solid chunk out of my cheek and I start bleeding.)

    Customer: “That’ll teach you to be rude to a customer!” *shoves two customers out of the way and leaves*

    Why Nurses Should Rule The World, Part 3

    , | AB, Canada | Awesome Workers, Bad Behavior, Top

    (I arrive at work an hour and a half early because I forgot what time I started. I decide to sit in the lobby and have lunch before my shift. I notice that the trash can is in dire need of being emptied and that the front counter is busier than usual. I start to tie the bag up, when a customer screeches at me.)

    Customer:What do you think you’re doing?”

    Me: “Just changing the garbage, ma’am. It was full to overflowing and it was too busy for someone to leave their post and do it.”

    Customer: “You don’t have to do that young man! You’re not one of these dropouts that lives in their parent’s basements who can’t do anything better with their lives! What are you taking?”

    Me: “I’m planning on becoming an licensed practical nurse. But, ma’am, I don’t just go to school. I work to pay my bills. As a matter of fact, I live in a condo my mother owns. She does not live with me, and I pay rent to her. I pay for my electricity, my internet, and my heating. How do I earn the money for this you ask?”

    (At this point I remove my hat from my bag, put it on and remove my coat, revealing that I am dressed in my work uniform.)

    Me: “I work here, taking whatever hours I can get. A student without anything on their resume will take any job they can. ”

    (I point to one of my coworkers who is mopping the floors at the back of the store.)

    Me: “She’s a neuroscience student. Just like me she has bills to pay. Please remember in the future that people who work in fast food are not always drop outs, but more often than not students trying to fund their education. If you’ll excuse me, I’m going to take out this trash, unless you would like me to help extract your foot from your mouth first.”

    (Flustered and obviously embarrassed, the customer leaves the store in a hurry. My manager, who is also a classmate of mine, speaks with me once I return from the dumpsters.)

    Manager: “Technically, you could be fired for badmouthing a customer while on the job like that.”

    Me: “Technically, I’m not working right now! I haven’t clocked in, and my shift’s not for another half hour.”

    Manager: “Well then, brave citizen, how does free apple pie sound?”

    (I accepted, of course. You just don’t say no to free pie!)

    Related:
    Why Nurses Should Rule The World, Part 2

    A Weebly Weird Conversation

    , , | ON, Canada | Bizarre, Food & Drink, Musical Mayhem

    (I am waiting in line at a fast food restaurant. The couple behind me, who looks to be in their late twenties, are discussing their orders.)

    Guy: “Have you tried the bacon, mushroom and Swiss cheese burger?”

    Girl: “Yeah, it wasn’t bad, but I’m not a huge fan of mushrooms.”

    Guy: *starts singing super quietly* “Mushroom! Mushroom!”

    Girl: *also super quietly* “It’s a snake! A snaaaaaake! A snaaaaake!”

    Both: “Badger, badger, badger, badger, badger, badger, badger, badger!”

    (They then go back to their conversation about various menu items, completely normal.)

    Demanding Bacon And Acting Like A Pig

    , | Adelaide, SA, Australia | Bad Behavior, Food & Drink, Wild & Unruly

    (I am working drive-thru just before close, and my dad and little sisters are waiting in the dining room for me to finish. My brother also works with me. A customer pulls up; I notice him and his friends are all drinking alcohol.)

    Customer: “Can I please have a burger with bacon?”

    Me: “Sure, that will be [price].”

    (Customer pays and drives to the last window, which I let the manager know over the headset he is drinking and may want to inform the police. As this is my last car, I go and get changed and head home. I walk past the drive-thru window and start to head to the dining room.)

    Customer: “Oi! You! I said I wanted f***ing bacon!”

    (Clearly intoxicated, he gets out of his car and JUMPS through the drive-thru window with his beer and burger, where my manager and brother try and grab him. He smashes the beer over my manager’s head and into the fry station. My dad quickly calls the police and ambulance and grabs the guy. His friends drive off leaving him there, with my dad holding him down. Meanwhile, the manager has recovered and walks over to my dad.)

    Manager: “Thanks, mate! You can have a free meal for your whole family next time you’re in here!”

    Bright Makes Right

    , | WI, USA | Awesome Customers, Food & Drink, Top

    (I am the drive-thru cashier on a slow day. Most of the few customers that have come through have been unpleasant or downright rude. During the early afternoon, a very cheerful customer comes through.)

    Me: “Welcome to [store name]. What can we make for you today?”

    Customer: “Hi! How are you today?”

    Me: “I’m doing alright, thanks. You?”

    Customer: “Wonderful! Can I have two waters and a [dessert item]?”

    Me: “Alright, that’s [total] and I’ll see you at the window.”

    (When the car pulls up, I see two teenage girls, both with big smiles on their faces. I hand them their water and take their money before handing them their treat. Before handing the treat out, the passenger leans forward and speaks up loud enough for the entire kitchen to hear.)

    Passenger: “That’s for you guys, on us! Friend told us y’all were having a bad day; we wanted to cheer you up! Have a great day!”

    (It worked! It totally made my whole day so much better!)

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