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  • Promo Is Too Slow-Mo

    , | Port St Lucie, FL, USA | Money, Technology, Theme Of The Month

    (I work for a very large, well know fast food company. I am a manager, and coupons can only be taken off by a manager. Every single time there is a coupon I have to put in a code. Every. Single. Time.)

    Me: *in the front of the store filling orders*

    Crew Member #1: “PROMO!”

    Me: *runs to opposite end of the store to take it off*

    Me: *goes back up front to correct a customer complaint*

    Crew Member #1: “PROMO!”

    Me: *knows line can’t move until I take it off, but I can’t leave the customer*

    Me: *finally takes off the coupon in drive-thru*

    Crew Member #2: “I need a promo!”

    Me: *runs back to the front of the store*

    (The phone rings. It’s a customer inquiry.)

    Crew Member #1: “PROMO, PLEASE! AND I NEED A DISCOUNT!”

    Crew Member #2: “Can I get a promo?”

    (I talked on the phone while bagging orders while promo-ing off the front order, then ran to the back, still picking up the food items I needed on the way, promo-ing that off while still answering a customer’s question while having the headset on to make sure my drive-thru people are taking the correct orders. Needless to say, I left the coupon button on automatic for the rest of the day. Coupons are a lot more work than you think. F*** that s***!)

    Donating On Biblical Proportions

    , | USA | Bizarre, Religion

    (A customer comes in on a Sunday afternoon. He orders a coffee but doesn’t leave after he gets it.)

    Me: “I’m sorry, sir, was there anything else I could help you with?”

    Customer: “Oh, no, not at the moment, dear. I just wanted to give you this. You’re new here and I like to make sure all the new people are taken care of.”

    (As he is speaking he pulls a miniature bible out of his pocket and slides it across the counter to me. I’m almost too startled to speak.)

    Me: “…um, thank you?”

    (I wait until he leaves and approach my manager.)

    Me: “So, some guy just gave me a bible, but I don’t know what to do with it.”

    Manager: “Yeah, he does that. We’ve asked him to stop but he won’t. If you don’t want to keep it there’s a box of them under the desk in the office. Just throw it there.”

    Me: “There’s a whole box of these things?!”

    Manager: “Yeah, we drop them off at the Goodwill center when it gets full.”

    (Apparently this was just a normal thing that happened because when I moved to another restaurant down the road they also had a box of mini bibles that customers had given to employees.)

    Two Can Whine For Ten Dollars

    , | Peterborough, ON, Canada | Extra Stupid, Food & Drink, Money, Theme Of The Month

    (I’m taking orders for front counter. A customer walks up and hands me one of our “2 can dine for $9.99″ coupons.)

    Customer: “I’ll have this, please.”

    Me: “No problem. Would you like to add anything else?”

    Customer: “No, thank you. Just the two meals.”

    Me: “All right, your total is $11.70.”

    Customer: “How much is it after the coupon?”

    Me: “That is the price with the coupon. You wanted to use the two can dine, right?”

    Customer: “Yes, but why is it that price? The coupon says $10 on it.”

    Me: “Oh, the $10 is the price before tax, so that makes the difference.”

    Customer: “No, you’re supposed to take $10 off, that’s what the coupon means.”

    Me: “Sorry, it doesn’t actually work like that. It means that you pay $10 for the two meals. They would normally be over $15 for both without the coupon.”

    Customer: “But it says $10 here. So I only owe you the tax.”

    Me: “Again, I’m sorry but the coupon isn’t for $10 off. You are still saving a good amount off the regular combo prices.”

    Customer: “Fine. I don’t want it then. The idiots at [our other location] wouldn’t do it right either.”

    (He stormed off muttering about how we were too dumb to honour our own coupon.)

    Driving Through Adequate Fraud Prevention

    , | Edmonton, AB, Canada | At The Checkout, Criminal/Illegal, Food & Drink, Liars & Scammers

    (A customer walks up to the till. I’m watching the conversation from the kitchen nearby.)

    Customer: *to the cashier* “Could I speak to your manager, please?”

    Manager: *hearing her* “What can I do for you?”

    Customer: “I just came through the drive-thru a few minutes ago, and you forgot my two angus burgers.”

    Manager: “I very much doubt that.”

    (The manager points out the window, where the entire drive-thru and much of the parking lot have been torn up and blocked off for reconstruction. The sound of power tools can be heard even inside the restaurant.)

    Customer: “Um…” *stammers a bit before scurrying out of the store*

    A Paltry Understanding Of Poultry

    | Alabaster, AL, USA | Extra Stupid, Food & Drink, Language & Words

    Customer: “Egg and cheese. That’s poultry, right?”

    Me: “What?”

    Customer: “Poultry. Poultry means vegetarian, right?”

    Me: “Um, sometimes vegetarians eat poultry and animal products. It just depends on the person.”

    Customer: “Oh, okay. People are just changing all of this political correctness and I don’t know what things mean anymore. You’ll ask stupid questions when you’re my age and people change what words mean.”

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