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    Refunder Blunder, Part 9

    , | Fort Worth, TX, USA | At The Checkout, Food & Drink

    (I work in a large county hospital, and a national fast-food franchise has a facility in the hospital food court. I eat there very frequently, and this day I am in line behind a lady who is a family member of a patient. She orders a hamburger combo meal.)

    Clerk: “Order #109 ready.”

    Customer: “That’s mine! That’s mine!”

    (She proceeds to carefully inspect every item in the bag, I guess to make sure she got every last French fry she was entitled to. She pulls out and holds up an apple fried-pie.)

    Customer: “I did not order this!”

    Clerk: *looking at the receipt* “Oh, no, ma’am, you surely didn’t. I’m sorry. But see, you weren’t charged for it either.”

    Customer: “Well, I didn’t order it.”

    Clerk: “No, ma’am, you didn’t. But you weren’t charged for it either.”

    Customer: “But I don’t want it. Take it back and I want a refund.”

    Clerk: “Well, we can’t take back food, but it’s ok. Just keep it. Our mistake. You weren’t charged for it.”

    Customer: “But I didn’t order it and I don’t want it. Take it back.”

    Clerk: “Really, it’s okay. Just keep it.”

    Customer: “Well, I want a refund for it.”

    Clerk: “But you weren’t charged for it. I can’t give you a refund for something you didn’t purchase.”

    Customer: “It was in my bag and I didn’t order it.”

    Manager: *stepping in* “Yes, ma’am, I understand. We made a mistake, but you weren’t charged for the pie. PLEASE just keep it with our compliments. No problem.”

    (The customer slams the pie down on the counter and storms off with the rest of her order, muttering obscenities under her breath.)

    Clerk: *looking at me* “Can I help you, Doc?”

    Me: “I’d like an apple pie—”

    Clerk: “Oh, don’t even start with me…”

    Related:
    Refunder Blunder, Part 8
    Refunder Blunder, Part 7
    Refunder Blunder, Part 6

    Incorrectly Prospecting Your Lack Of Prospects

    , | London, England, UK | At The Checkout, Bad Behavior, Family & Kids, School

    (I work in a fast food restaurant to earn some extra money while at university; I work at a branch quite far from my university in a popular shopping area so no one in my class knows. Most of the other people in my class are fairly well off and I don’t really fit in. I have colourful hair and three facial piercings. One day a girl from my class comes in with her mother and she notices me but doesn’t say anything as the mother steers her towards my station.)

    Mother: “I’ve told you time and time again that you have to stay in education. You can’t just quit university because you’d rather spend time with your boyfriend.”

    Me: “May I take your order?”

    (The mother places order for them both and as I walk to fill the drinks I hear her say to her daughter.)

    Mother: “If you drop out of university you’ll end up like that girl there, all filth and metal with no career or future prospects.”

    Girl: “Actually, mum, she’s in my class and she works harder than most of us. She helps us all with our work if we get stuck and is really nice.”

    (The mum was stunned into silence and I pretended not to have heard as I gave them their meal. The next day the girl asked if I wanted to go to a party with her!)

    No Discount Requires A Recount

    , | UT, USA | At The Checkout, Criminal/Illegal, Food & Drink

    (I am standing in line. There are two gentlemen in front of me who are together being helped by the cashier.)

    Cashier: “Okay, your total is $36.74.”

    (This total catches my attention, as this place has a high value-per-dollar. In spite of having a more-than-ample appetite myself, I can always fill up for under $6, so I am curious what two men are going to do with six people’s worth of food.)

    Customer: “Oh, that’s too much. Is [Manager #1] here?”

    Cashier: “Uh… I don’t know anyone by that name.”

    Customer: “Really? [Manager #1] is a manager. He always gives us discounts. Can you just give us a discount?”

    Cashier: “Uh… no, I really can’t.”

    Customer: “Well, where’s [Manager #1]?”

    Cashier: “I really don’t know. I can get a manager if you like.”

    Customer: “Yeah, we want to know where [Manager #1] is.”

    Cashier: “Hey, [Manager #2]!”

    (Manager #2 is out of earshot, so a line cook has to relay the shout farther back in order for her to hear. She has clearly been too far away to know anything about the conversation that just transpired. Manager #2 arrives at the register.)

    Manager #2: “Yes, [Cashier]?”

    Cashier: “These—”

    Customer: *interrupting* “Where’s [Manager #1]?”

    Manager #2: “Oh, he doesn’t work here anymore.”

    Customer: “Oh, really? What happened?”

    Manager #2: “Yeah, apparently he kept giving out discounts to people who’d done nothing to earn them, so we had to fire him.”

    (Another register opened to help me, so I didn’t hear the end of their discussion, but when I sat down with my order, they were two tables down with about $10 worth of food.)

    Needs More Than A Nugget Of a Common Sense

    , | TX, USA | Bad Behavior, Crazy Requests, Food & Drink

    (I’m working the counter at a popular chicken joint. We sell chicken nuggets in packs of 6, 8, or 12. A large family rushes up to my register.)

    Mother: “Don’t you have anything bigger than a 12 pack?”

    Me: “We have a party platter with 50 nuggets, but if you order now it will be at least a 30 minute wait as we have to cook them fresh and clear all current orders before we start yours.”

    Mother: *looking horrified with my suggestion* “No! We don’t need THAT many. All right, fine. [Father], what do you think?”

    Father: “Okay, we’ll take two 12-pack combos, with another 12-pack on the side for each. Two 8-pack combos with extra 8-packs for each of those.”

    Boys: “Why can’t we have kids meals?! We want the toy!”

    Father: “That’s not enough nuggets for you boys. We got you adult meals so you’d have enough food.”

    Boys: “But there’s no TOY!”

    Father: “Okay, okay. And two 6-pack kids combos. Oh, and can you value-size all of those?”

    (If you haven’t already done the math, that’s a total of 92 nuggets, nearly double the amount on the party platter. A coworker and I attempt to explain that ordering the platter with some fries on the side would be more efficient and cheaper. They continue to insist they don’t need that many nuggets and begin to suggest that my coworker and I are calling them ‘fatties.’ We decide to go ahead with the order as they want it.)

    Me: “Uhm… okay.”

    (I take their drink orders, double check everything, and help them pay. It takes around 20 minutes to cook their order because of the sheer volume of nuggets. They are grumpy when we hand them their order, but walk away happily popping hot nuggets in their mouths. I still have a bad feeling about the transaction, so I keep an eye on the family as they eat. Thirty minutes later, they return to my counter with a bag full of nugget boxes.)

    Mother: “That was WAY too many nuggets. Here. You take them back and give them to someone else.”

    Me: “I’m sorry, but health codes won’t allow us to do that. We can only serve food over the counter, not receive it.”

    Mother: “Are you kidding me? You’re just going to waste food like that?!”

    Me: “I’m sorry, but I can not take those back.”

    Mother: “Well, what am I supposed to do with these?”

    Me: “You could save them for later?”

    Mother: “Don’t be stupid! We already ate a ton of your nuggets. Why would we go home and eat more?”

    (I’m speechless at this point, so my coworker points out a nearby trash can for the woman.)

    Mother: “I can’t BELIEVE you’re MAKING me waste this food!”

    Accenting The Listening Problem

    , | WA, USA | Bizarre, Language & Words

    (I’m working in the drive-thru and taking orders. Note: I have no accent and I’m frequently complimented on how clearly I speak in the drive-thru.)

    Me: “Hi would you like to try our new sandwich?”

    Customer: “ENGLISH!”

    Me: “Excuse me?”

    Customer: “Oh, you do speak English.”

    Me: “Yes, sir, I’ve been speaking English this entire time.”

    Customer: “I thought you were speaking another language.”

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