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  • Not So Fast Food

    , | TX, USA | Food & Drink, Time

    (The district manager of the fast food chain is in the building making sure everything is up to standards, so the store manager is a bit tense. I am working on the drive-thru window, where we have a target time of 90 seconds from starting the order to delivering the food. A driver pulls up to the order box.)

    Me: “Hi, what can I get for you today?”

    Customer: “Uh… I’d like a… hmm, number… three? And… uh, no pickles on that.”

    Me: “All right, number three with no pickles. What would you like to drink?”

    Customer: “Umm, make it… a, uh… Sprite. No, wait. Uh, do you have… diet Sprite?”

    Me: *eyeing my timer and wishing he’d hurry up* “No, sorry. Is regular Sprite okay?”

    Customer: “No, change it to… a Coke.”

    Manager: “[My Name], timer’s ticking.”

    Me: “So I have a number three, no pickles, Coke to drink. Will that be all for you today?”

    Customer: “No, no, I’m not done. I also want… a number…” *trails off and starts talking to someone else in the car* “…a number nine.”

    Me: “And the drink with that?”

    Manager: “You’re usually good on the drive through, but if you don’t hurry this up you’ll be in trouble.”

    (I mouth ‘sorry!’ at him.)

    Customer: “A milkshake to drink.”

    Me: “Yes, sir, which flavor?”

    Customer: “Uh… chocolate? No, not chocolate… Umm… Strawberry. Yeah, strawberry.”

    Me: “Anything else?”

    Customer: “Uh…”

    Manager: “What is taking you so long?!”

    (He grabs a headset to listen in on the order.)

    Customer: “I want a… uh… kid’s meal. With… uh… hmm… chicken nuggets.”

    Me: “And the drink for that one, sir?”

    Customer: “Ummm…”

    Manager: *with his headset muted* “…Oh. Carry on.”

    Ignoring Those Nuggets Of Information

    , | Baton Rouge, LA, USA | Bad Behavior, Extra Stupid, Food & Drink

    (At our restaurant we serve a nugget meal, which comes with 8 or 12 nuggets. It’s the #5, but many people order a #8 or #12, wanting the nuggets. When they order a #12, it’s pretty easy to catch the error, as we don’t have a #12, but the #8 gets mixed up a lot with the actual #8, which is a grilled chicken club sandwich. I make it a habit to double and triple check #8 orders just in case. It happens way more often than I’d like. It’s near closing time, and most of the other employees are cleaning or working the drive-thru. I’m the only one at the register.)

    Customer: “Yeah, I’d like the #8 with sweet tea.”

    Me: “Okay, that’ll be the grilled chicken club meal with a sweet tea?”

    Customer: “Um, yeah! That’s what I said!”

    Me: “Okay, just double-checking. Your total will be [total].”

    Customer: “Why would you need to check? I SAID a #8! What’s so hard?”

    Me: “I apologize, sir. Just wanting to make sure it’s right.”

    Customer: *getting very irate at what he seems to take as an insult to his intelligence* “Of course it’s right!! WHY WOULDN’T IT BE?”

    Me: “Sorry, sir.”

    (I finish ringing up his order, give him his drink, and his food, which has just come up.)

    Me: “Have a nice day, sir.”

    (I help the next person, then two women step up to my register.)

    Lady #1: “Hi, I’d like a #12, please.”

    Me: “I’m sorry, ma’am; we don’t have a #12. Did you want the #5 with 12 nuggets instead?”

    Lady #1: “Oh, yes! I’m so sorry! Didn’t mean to say that; I guess I was just thinking of the number I wanted and it came out wrong.”

    Me: “Don’t worry about it. It’s no problem at all.”

    Lady #2: “We’re paying together. I guess I shouldn’t order a #8 if I want nuggets, right?”

    (She’s grinning, so I know she’s joking. I laugh.)

    Me: “You’d really be surprised how often that happens, honestly—”

    (Customer #1 suddenly storms back inside and to my register, cutting in front of the women.)

    Customer #1: “You gave me the wrong thing! Why is there a sandwich in here?”

    Me: “Sir, if you’ll wait just a minute, I’ll finish this order and then help you, as there are no other customers in line.”

    Customer #1: “NO! I am in a hurry and you messed up my order!”

    (I already know what his problem is, but I’m not about to help him over the other women who were already at my register.)

    Me: “Sir, please wait just a minute, okay?”

    Customer #1: *ignoring me* “I ordered a nugget meal and got a sandwich! I demand you fix this for free! How hard is it to get my food right?”

    Lady #1: “Oh, go ahead. We’re not in a rush.”

    Me: “Are you sure, ma’am?”

    Lady #2: “Yeah, it’s fine.”

    Me: “Okay. Now, sir, may I have your receipt?”

    (He thrusts it in my face.)

    Customer #1: “I ordered an #8 and I got this sandwich!”

    Me: “Sir, I’m sorry, the #8 is our chicken club sandwich. I remember taking this order a few minutes ago, and I repeated your order to you to make sure it was right. You did say it was.”

    Customer #1: “I wanted the nuggets, idiot! How hard is it to know I wanted the 8 nuggets?”

    Me: “I do apologize, sir—”

    Customer #1: “Don’t apologize! Fix! It! Now!”

    Lady #1: “Sir, you need to calm down. I ordered the wrong thing by accident, too, but I’m not acting like a child about it. If you ordered wrong and told her it was right when she repeated your order, it’s your own fault. Buy the nuggets if you want, but don’t make them give you free food over your own mistake.”

    Lady #2: “And you’d better hurry if you’re in such a rush.”

    Customer #1: “Fine! Do you sell the nuggets by themselves?”

    (We do, and I ring up his order. He leaves in a huff after getting his nuggets.)

    Lady #1: “You weren’t kidding about people mixing those combos up, honey!”

    It’ll Be With You In Two Shakes

    , | Baton Rouge, LA, USA | Awesome Customers, Food & Drink

    (Note that our milkshakes come in small and large, which are served in the small and medium soft drink cups. Our large soft drink cups have a different shape, so they can’t fit under the milkshake spinner. A customer approaches my register to order.)

    Customer: “I just love your peach milkshakes! The large just isn’t big enough though. Why don’t you have them the same sizes as your drinks?”

    (I explain about the machine.)

    Customer: “Oh. So I can’t get an extra large milkshake?”

    Me: “Well, we don’t sell that size. I’m sorry.”

    Customer: “Can’t you figure out how to ring one up? I just love them so much and the large is never enough!”

    (I have an idea and turn to ask my manager, who is over by the drive through. She agrees, so I come back to the customer.)

    Me: “Well, if you want to buy a small and a large shake, I can then combine them into the big cup. It’s the same size ounce-wise.”

    Customer: “Yes! Oh, yes, I would love that. Your milkshakes are just so good!”

    Me: “Okay, that will be [price].”

    (He pays and I go make the milkshakes. While I am, I can hear him telling other customers how awesome our shakes are and how excited he is. My coworkers are amused at me making two shakes and then dumping them into a huge cup. When it’s done, I turn back to the customer.)

    Me: “Do you want whipped cream? I’m afraid the milkshake lid won’t fit since it’s not made for the bigger cup.”

    Customer: “Yes! And that’s okay; I’ll drink it really fast.”

    (I finish off his monster milkshake and hand it to him. He looks like a little kid who’s just met Santa.)

    Customer: “Thanks so much!”

    (He literally skipped out of the restaurant, drinking his shake.)

    A Chain Reaction

    , | TX, USA | Food & Drink, Funny Names, Language & Words

    (I stop at a regional fast food chain restaurant for dinner. As I pay, I accidentally pull out a credit card for a big box chain, but realize my mistake and switch cards before swiping. The cashier talks to someone in the drive-through…)

    Cashier: “Welcome to [Big Box Chain]. I’ll be with you in a minute.”

    (I’m not sure I heard that right, but then…)

    Kitchen Worker: “Uh, [Cashier], you realize this is [Fast Food Chain] and not [Big Box Chain].”

    Me: *loud enough they can hear me in the kitchen* “It’s my fault; I took out my [Fast Food Chain] card and he…” *trail off as I realize* “…now I’m doing it.”

    A New Form Of Pest Control

    , | UT, USA | Crazy Requests, Food & Drink

    (I am working at a popular fast food restaurant on a weekday. We are not extremely busy, but did have a fairly large drive-thru line. A man comes into the dining room and places his order wearing his work uniform. He is the only person in the dining room but he only waits about three minutes before coming to the counter to complain.)

    Customer: “I have been waiting for my order for f***** ever, and want to speak with your manager, and I want my meal for free.”

    (The manager comes over after hearing the customer.)

    Manager: “How can I help you, sir?”

    Customer: “I’ve been waiting here for f****** ever, and I expect my food now, and I expect it for free.”

    Manager: “I’m sorry but we serve on a ‘first-come, first-serve basis’ and have a long line in the drive-thru. I can give you a discount on your order, but we can’t give it to you for free.”

    Customer: “Your corporate offices are going to hear about your s**** service and you’ll be fired.”

    (The customer storms out and I ask my manager what happened. He said this customer comes in about once a month to do this, but never wore a uniform before. It turns out the customer worked for a pest control company which our restaurant uses for routine sprays around the building. My manager calls the number on the customer’s uniform and tells them what has happened and that we’ll be using a different service from now on. A couple of days later the customer comes in again.)

    Me: “Hello, sir. How can I help you?”

    Customer: “I’m very sorry for how I acted the other day. Will you call my boss and ask them if I can have my job back?”

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