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  • September Theme Of The Month: Overheard!

    Less Charge, Less Thanks

    | TN, USA | Crazy Requests

    (A coworker and I have just set up the sales sign in the store. We are discussing which signs are going to give us the most problems.)

    Coworker: “The ones up front say everything is 30% off, but when I scanned it at the till, it’s 50% off.”

    Me: “At least it’s not the other way around. Someone can have a pleasant surprise at the register.”

    Manager: “Did you two see any of the signs for up front?”

    Coworker: “Yeah, I put up the ones corporate sent us.”

    Manager: “Did they say 50% off?”

    Coworker: “No, they all said 30% off, but everything is ringing up at 50% off.”

    Manager: “Oh. I just had a lady accuse me of false advertising.”

    Coworker: “What? But she got the 50% off. Why would she complain? She got a better deal than the sign said.”

    Manager: “I’m going to go make new signs…”

    A Fight Between Black-Felts

    | NY, USA | Bad Behavior, Top

    (I am a 17-year-old male. I’ve recently become interested in learning how to make stuffed animals. I decide to make a stuffed animal for my sister, and go to the local fabric store for some felt and materials.)

    Me: “Hi, can I get black, white, orange, and yellow felt please?”

    Cashier: “Of course! What for, if I may ask?”

    Me: “I’m going to attempt to make a stuffed animal for my sister; wish me luck!”

    Cashier: “Aw, that’s so sweet!”

    (The cashier hands me the black, white, and orange felt.)

    Cashier: “You’ve got the last black felt, but let me check to see if we have any more yellow.”

    (The cashier goes to the back. An elderly customer comes in, and snatches the black felt out of my hands.)

    Me: “Hey! I need that!”

    Elderly Customer: “No, you don’t. What would a stupid kid like you need this for?”

    Me: “I have my reasons. Can I please get that back?”

    Elderly Customer: “I need this more than you do. I bet you don’t even know how to sew; you’re a boy.”

    (The cashier comes back.)

    Cashier: “We’re all out of yellow, but we have—hey, why does she have the black felt?”

    Elderly Customer: “I need it more than this brat!”

    Me: “She grabbed it from me. Theoretically I could just cut up an old T-shirt or someth—”

    (The cashier snatches the felt from the woman.)

    Cashier: “Give me this.”


    Cashier: “He’s making a stuffed animal for his sister; now get out before I throw you out.”

    (The elderly customer grumbles and leaves.)

    Me: “Thank you so much.”

    Cashier: “Honestly, I don’t know why that woman keeps coming back. Good luck on your stuffed animal; come back and show it to me!”

    Me: “I’ll be sure to!”

    (The stuffed animal came out great; I hope my sister loves it!)

    This Customer Is Alright

    | Lexington, KY, USA | At The Checkout, Awesome Customers, Bad Behavior

    (Note: I am the shift supervisor. We’re very busy, and I’m on my way to help a customer find something when one of my coworkers stops me.)

    Coworker: “[My name], how long can we hold things for customers?”

    Me: “We can probably hold that until the end of the day tomorrow.”

    Customer #1: “I need you to hold this until Monday.” (Note: it’s currently Friday.)

    Me: “I’m sorry, ma’am, but I can’t do that. Store policy is that we can only hold things until the end of business on the same day, so I’m already bending the rules by holding it for an extra day.”

    Customer #1: “But I need you to hold it until Monday! You’re having a big sale starting Monday, and I want this at the sale price!”

    Me: “Again, I’m very sorry, ma’am, but I simply can’t hold it that long.”

    Customer #1: “That’s terrible! You should hold it for me!”

    Me: “I’m sorry, I really can’t. Excuse me, please; I need to go help this woman who has been patiently waiting for me.” *to Customer #2* “What can I help you with?”

    (As Customer #2 and I start walking away, she speaks to me.)

    Customer #2: “Man, what a b**** that woman was!”

    Me: *stifling a laugh* “I would never say that.”

    Customer #2: “Well, I’m another customer, so I can say it!”

    Blind To Reason, Part 3

    | Ballwin, MO, USA | Uncategorized

    Me: “Thank you for calling [store]. May I help you?”

    Caller: *frustrated* “My husband has been in your store for over an hour and no one is helping him! I sent him in to match a red and white fabric!”

    Me: “Okay, can you give me his description? I’ll send someone out to look for him.”

    (The caller gives me her husband’s description, and another employee tries to find him. Five minutes later, the woman calls back.)

    Caller: *angrily* “Hi, I’m the one whose husband isn’t getting any help at your store. He’s trying to match a red and white fabric for me.”

    Me: “I’m sorry, I sent someone out to look. Do you know where he is in the store? That would help us locate him.”

    Caller: “He says he’s by the red fabric. By the way, he’s color blind.”

    Blind To Reason, Part 2
    Blind To Reason

    Label Whores

    , | Winchester, VA, USA | Uncategorized

    Customer: “I saw in your flier that y’all sell Swarovski crystal beads. ¬†Where would I find those?”

    Me: “In the beading aisle, ma’am. It’s the third up from the back, and the beads should be at the end nearest the wall.”

    Customer: “I already looked there! There aren’t any!”

    Me: ¬†”Oh, here they are, right here.”

    Customer: “Wait… are you sure?¬†Those don’t say Swarovski on them.”

    Me: “Yes ma’am, they do, right here.”

    Customer: “Show me the ones that say Swarovski on them!”

    Me: “These ones right here, ma’am.”

    Customer: ¬†”No, no, no! The ones that SAY ‘Swarovski’ ON THEM!¬†Not on the cardboard!”

    Me: Wait… you want them to say Swarovski on the bead itself?”

    Customer: “Yes, of course!”

    Me: “Ma’am, these beads are tiny. There wouldn’t be room to write ‘Swarovski’ on them even if they wanted to or could. ”

    Customer: “Well, then why bother?”

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