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    Why Tech Support Needs Hazard Pay

    , | Alberta, Canada | Rude & Risque, Technology

    (We don’t have a tech support team of any kind at our store. However, since I have my certifications to do, I often perform simple repairs for customers if it’s not busy. On this particular day, a gentleman walks into the store with his laptop looking panicky.)

    Customer: “Hey, can you fix my computer?”

    Me: “I suppose. What seems to be happening?”

    Customer: “I can’t back up my iPhone. I keep getting an error message.”

    Me: “I’ll have a look for you.”

    (I turn on the laptop, plug in his phone and get an error message saying that there isn’t enough drive space. He has 16.8MB of space left on a 500GB drive. I check to see what’s clogging up all his drive space and find that almost EVERY file on his drive is very strange, deviant pornography.)

    Me: “Sir…your hard drive is full of porn.”

    Customer: “So?”

    Me: “That’s why you can’t back up your iPhone. You don’t have enough room.”

    Customer: “I’m not sure I follow.”

    Me: “Sir, you have too much porn on your hard drive. If you delete some of it, you’ll have enough room for the files on your iPhone.”

    Customer: *beginning to panic even further* “But I can’t delete it! I need it! I NEED IT ALL!”

    Me: “Um, okay…” *I grab a USB drive off the shelf* “This is a flash drive. You can move some of your files on to it and then you’ll have room to back up your iPhone.”

    Customer: “Can you show me how? I’m not good with this tech stuff.”

    (I ring the flash drive through the till. He pays for it and I move a bunch of his files over to the thumb drive.)

    Me: “There you go, sir. Now you can back up your iPhone.”

    Customer: “Thank you. Um, can I get a few more of those flash…thingies?”

    Me: “Sure.”

    (He grabs four more 16GB drives, pays for them, and hurriedly leaves the store.)

    Shades Of Stupid

    | New Zealand | Extra Stupid

    (A customer comes in with a DVD player and several DVD movies.)

    Customer: “My DVD player is not working properly. I borrowed some DVDs from a friend, and some of them aren’t playing in color.”

    Me: “Which ones are you having the troubles with?”

    Customer: “These.” *points at a bunch of black and white movies*

    The Geek Shall Inherit The Earth

    | Sacramento, CA, USA |

    (I work at a well-known electronics store. I am standing by the entrance welcoming people and handing out ads. A woman comes rushing in.)

    Customer: “I need help! Where are your geeks?”

    Me: *trying not to laugh* “You can go over to the counter, just next to customer service. Someone there can help you.”

    (About 20 minutes later, I see the woman heading to the exit.)

    Me: “Did you get your problem straightened out?”

    Customer: “Oh, yes. Thank you so much! I was in need of your geekiness and now everything is okay!”

    My Head Megahertz

    , | Henderson, NV, USA | Technology, Top

    Customer: “I need a new laptop. I want one better than the one I have. I want to spend no more than 600 dollars.”

    (After finding out that he has a machine running Windows 98 with 512 MB of RAM and 60 GB of hard drive space, I provide him several different laptop choices within his price range. They have either 3 GB or 4 GB of RAM, running Windows 7.)

    Customer: “No, no, no! I said better! I have 512 memory, but you keep recommending only 3 and 4! Also, 7 is way lower than 98! Get me someone who knows what I mean by better!”

    And The Picture Becomes Clear

    , | Paris, France | Technology

    (The customer arrives very angry at my desk. He nervously holds a memory card in his hand.)

    Customer: “I want a new memory card. This one is really bad!”

    Me: “What troubles do you have with this one?”

    Customer: “It only makes blurry pictures!”

    Me: “Well, I guess the problem might be the camera, not the memory card.”

    Customer: “Oh, and do you have memory cards in black & white?”

    Me: “Or it could be the photographer…”


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