Adamant To The Watery Grave

| Reno, NV, USA | Extra Stupid, Technology

(I am a bystander in a well-known electronics store, waiting my turn to be helped by the repair counter. There is a couple ahead of me, having the woman’s phone examined.)

Tech: *showing them with a flashlight* “As you can see, the moisture indicator is dark red, which means there’s water damage and we can’t repair the phone.”

Customer: “What?! Water damage?! That’s ridiculous! I’ve never even taken it anywhere NEAR any water!”

Tech: “I’m sure that’s the case; however, we can’t fix the phone.”

(With much emphasis on how this wasn’t her fault, the woman begrudgingly decides to get a new phone.)

Customer: “And you have to transfer the pictures. There are SO MANY pictures on there.”

Tech: “Well, since I can’t connect it to the computer, I unfortunately can’t do that for you. Unless you have them backed up on your computer at home?”

Customer: “I don’t do that! Can’t you just wifi them over? Why can’t you do that?! I’m telling you, there’s no way there’s water damage! It’s never even come into the bathroom with me!”

(The very patient tech explains the situation, several times, and finally goes to the back to make the switch. The woman turns to her husband.)

Customer: “I can’t believe it! And that had all the pictures on it from our trip to the beach, too!”

Very Closed Minded

| Boston, MA, USA | Awesome Customers, Time

(I’m the idiot customer this time around. I needed to get some supplies for my computer, and thought the local store was open until 10 pm. It’s currently 8:55 pm when I enter.)

Security: “Oh, we’re getting ready to close.”

Me: “Huh? It’s 8:55.”

Security: “We close at 9. Hope you’re quick!”

Me: *starting to dash* “Watch me.”

(I make a mad dash through the otherwise empty store as fast as I can go, grabbing my three items and running to the register. Timestamp on the receipt: 8:59pm.)

Cashier: “You used to work retail, huh?”

Me: “Yup, and I would’ve kicked my own a** if I took too long!”

(The staff laughed and gave a brief cheer as I, the last customer of the evening, was out the door at nine on the nose.)

Should Have Maintained Radio Silence

| USA | Awesome Workers, Criminal/Illegal, Technology

(I work in a stereo shop in a not-so-savory neighborhood. We see stolen radios A LOT. It’s really obvious when one is stolen. We also log EVERY serial number sold, just in case.)

Customer: “I just bought this from my friend. I need it installed.”

Me: “Okay, what kind of car is it going into?”

Client: *gives car info: an older Nissan pickup*

Me: “Well, this is from a Toyota, so we can’t reuse the parts still on it. We’re going to need new install parts. It also looks like the main radio harness is missing, as is the faceplate.”

(Faceplates are removable as a security feature. They basically cost as much as the radio does, just to prevent theft. Harnesses are almost always left behind when stolen because they unclip and thieves think ‘how much could it be?’)

Me: “Check with your ‘friend’ if he has them. Otherwise it’s $150, plus $65 for the install and install parts.”

Customer: “$150!? Are you f***** kidding me!?”

Me: “No, sir. $40 for the harness, $110 for the faceplate. I can have them here in three-to-five days; it’s a special order.”

Customer: “Well, how much is this radio?”

Me: “They’re on sale right now for $129.99. Install is the same price; I still need the same parts.”

Customer: “That’s f****** crazy! I just paid $50 for this. You’re telling me the parts cost more than a new one!?”

Me: “Well, that would be a great deal if you bought a radio with all the parts. For half a radio, it sounds like you got scammed by your friend. The parts cost so much as a deterrence to theft.”

Customer: *just stares; I struck a chord with those words*

Me: “So would you like me to order the parts? Or would you like to just get the same one installed, brand new, with a warranty, for less?”

Customer: “I’ll take the new one.”

(The customer hands me his keys and gives all his info: name/address/phone number.)

Me: “Great, I’ll give you a call as soon as it’s done.”

(He left. I ran the serial; it was sold by us. I called the client. He confirmed his car was robbed, even faxed a police report. We called the police and informed them we recovered stolen property. Moral of the story is, we called him down, he paid for the work, walked out, sat in his car (with the stolen radio still in it) and was arrested in our parking lot. Caught a thief, and sold him a radio at full price, with install. Customer who got robbed gave me a $100 tip. Not a bad day.)

Life Through An Outrageous Lens

, | NH, USA | At The Checkout, Bad Behavior, Money, Wild & Unruly

(At six o’clock in the morning I have just arrived at my job selling cameras for an electronics/appliances store. A woman comes in, wearing either a pink track suit or her pajamas, I am not sure which.)

Customer: *waving the store flyer at me* “I want to buy this special package! The one with a camera body and two lenses for $500!”

Me: “Okay. I’ll start getting those things for you.”

(I went about, gathering the individual items from stock. When I total it all up, the bill is over $650.)

Customer: “This is too much! This ad says it is $500!”

Me: *turn to the supervisor* “This bundle isn’t adding up the way the flyer says it should. What’s up?”

(The supervisor looks at the bill on the computer, then at the flyer, and explains.)

Supervisor: “This is a special package deal the manufacturer sent us. It has two lower-quality lenses and a camera body in one box. We only got six of those packages and they sold out hours ago.”

Customer: “This says two lenses and a camera for $500! I want it for this price, not $650!”

(The supervisor calls the shift manager, who is a woman not easily swayed and not one to be trifled with. She explains the situation to the customer again. The two of them try to talk sense into the customer while I quietly withdraw and look for something else to do, hoping I don’t get drawn back into the fray. Eventually, the customer gets the message, or so I think.)

Customer: “I don’t care what you say. I want this package at this price. If you won’t sell it to me, I’m leaving and I’m not coming back, ever again!”

(Then she storms off to another part of the store. I think she is gone for good, so I put the items back on the shelves. I just finish when the woman in the pink pajamas comes back.)

Customer: “I have decided. I am going to teach this store a lesson! I am going to buy all those things, and then I will go to customer service and return them!”

Me: “Madam, please don’t involve me in your revenge.”

(With no other choice I get her order together again and this time, she lets me ring it up. She swipes her credit card while I put all the boxes in a bag. Then, true to her word, she stomps straight to customer service. After she’s gone, I ask the supervisor:)

Me: “If I have another customer like that, do I have to put up with her, or can I just tell her to get lost?”

Supervisor: “Just put up with it and ring her up. She’s not ‘hurting’ anyone but herself and her credit rating. Everyone from you to the credit card company will know she’s an idiot.”

(I had to grin at that and went through the rest of my hectic day with a smile.)

Not-So-Smart Phone, Part 11

| AL, USA | Extra Stupid, Language & Words, Technology

Customer: *storms into the store, tosses his phone at me* “D*** thing doesn’t work!”

Me: “Oh, I’m sorry, sir.” *picks phone up* “What seems to be wrong with it?”

Customer: “It’s broken. Doesn’t work.”

Me: “Well, I understand that, sir, but what is or isn’t it doing?”

Customer: “It won’t let me log into my email. It’s broken. Fix it or get me another one.”

Me: “Well, sir… Is it possible you just put in the wrong password?”

Customer: “No. No, that ISN’T possible. I put in the password the way I always do.”

Me: “Well, let’s do this then, sir.” *I pull out my own phone* “I know my phone works. I’ll log out of my email on here, and you can try logging into it on mine.”

(The customer tries to log in on my phone, and it doesn’t work.)

Me: *smiles* “Now then, sir, either you just broke my phone, in which case I’ll need you to replace it, or you just forgot your email, and I can help you reset your password.”

Customer: *grumbling* “Let’s reset the d*** password, then.”

Related:
Not-So-Smart Phone, Part 10
Not-So-Smart Phone, Part 9
Not-So-Smart Phone, Part 8

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