Featured Story:
  • A Caffeinated Christmas Miracle
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  • I Can So See This On Broadway

    , | Willow Grove, PA, USA |

    (I’m hurrying to the bathroom as an Asian couple starts flailing at me.)

    Me: “How can I he–”

    Customers: “FAXMACHEEEEE!”

    Me: “A fax machine?”

    Male Customer: “FAXMACHEEEEEE!”

    Me: “Okay… well, if you follow me over here, I’ll show you what we have.”

    (I lead the customer over to the single fax machine that we carried at that point.)

    Female Customer: *staring at me confused* “FAXMACHEEE?!”

    Me: “Yes, that’s a fax machi–”

    Male Customer: “FAXMACHEEE?!”

    Me: “Are you trying to ask if we carry any other fax machines?”

    Male Customer: *stares blankly at me for a few moments*

    Female Customer: *nods frantically* “FAXMACHEEEE!”

    Me: “I’m sorry, but this is the only one we carry currently.”

    Male Customer: “… faxmachee?” *hangs head and walks away with female customer*

    Sometimes, Free Just Ain’t Enough

    , | Duluth, MN, USA |

    (Many years ago, in an electronics store far, far away…)

    Woman: “I just bought this computer and I can’t connect to Prodigy.”

    (eMachine had offered a $400 rebate for users who signed up for a year of Prodigy ISP, but the modems in their PCs wouldn’t work with Prodigy. Doh!)

    Me: “Yes, there’s a problem with some of the eMachines not working with Prodigy. I’ll put a new modem in for you and it will work. You can come back in about an hour to pick it up.”

    Woman: “I don’t want you to do that!”

    Me: “Uh… what?”

    Woman: “I don’t see why I have to get this fixed!”

    Me: “Unfortunately, your computer has a faulty modem, and the problem was found after it left the factory. However, I can replace your broken modem with a brand new one for free, and that will take care of the problem.”

    Woman: “But I don’t want you messing around in my computer!”

    Me: “This is my job–I install computer components all day.”

    Woman: “Well, I don’t want you messing around in there breaking things!”

    Me: “Replacing a modem is not that complicated. It’s like putting a new tire on a car.”

    Woman: “But if I just bought a new car, I shouldn’t need to have the tires changed in order to get it to work!”

    Me: “Yes, I understand that. I apologize about the faulty modem, and I’m offering to fix it for free.”

    Woman: “Well, I changed my mind. I don’t want that! Just cancel my Prodigy subscription.”

    Me: “…so you’d want to keep the broken modem?”

    Woman: “Yes, I want to keep it. Cancel my Prodigy subscription.”

    Me: “Ok, you got a $400 rebate for signing up for a year’s worth of Prodigy. If you cancel it, you’ll owe us $400.”

    Woman: *yelling* “WHAAAATTTTT? I’M NOT PAYING EXTRA MONEY FOR A BROKEN MODEM! I SHOULDN’T HAVE TO PAY MORE MONEY! YOU’RE JUST TRYING TO RIP ME OFF!”

    Me: “You got $400 off of your computer because you signed up for a year of Prodigy. If you cancel, then you have to pay the full price! How can you not see that?”

    Woman: “THIS IS B*LLSH*T! YOU’RE TRYING TO STEAL FROM ME! I WANT TO SPEAK TO YOUR MANAGER!”

    (We got her security instead.)

    Those Who Know Just Enough To Be Dangerous

    | Columbus, OH, USA |

    Me: “Hi Sir, how may I help you?”

    Customer: “Uhh, yea, I need some CDs.”

    Me: “Sure, we’ve got all kinds: CD-R, CD-RW and regular music CDs.”

    Customer: “Umm, I just need CDs with lots of RAM.”

    Me: “RAM? CDs don’t have RAM, computers do.”

    Customer: “Oh…” *turns around and ambles out of the store*

    (He then comes back a month later with a MacBook.)

    Customer: “Uhh, yeah…I put Linux on it.”

    Me: “That’s wonderful, you made a great choice.”

    Customer: “But, like, I can’t use my Apple OSX anymore.”

    Me: “Issues with Mac OSX? Okay, well. Lets take a look.”

    (I turn the laptop on, and I see that he has installed Ubuntu, I go into the GRUB loader to basically boot OSX and I find that it is no longer there.)

    Me: “Sir, did you reformat your hard drive in order to install Ubuntu?”

    Customer: “Uhh, I don’t know, I just followed the directions.”

    Me: “I’m sorry sir, it looks like you reformatted your hard drive, got rid of anything and everything you had on your MacBook and installed Ubuntu.”

    Customer: “So, can you fix it?”

    Me: “You got rid of everything, including any backups you may have had. I cannot get anything back.”

    Customer: “But I can get my files back right? I only formatted my Apple, right?”

    Me: “No, nothing can be done. You can either become a Linux user or if you have restore discs you can use those.”

    Customer: “Oh, okay. I’ll talk to my brother, he can probably get all my stuff back…”

    Not Even Remotely Intelligent

    , | Roanoke, VA, USA |

    Me: “Thank you for calling ***, how can I help you?”

    Customer: “Yes, you sold me a television remote control earlier…”

    (Note that this same customer bought a universal remote control and required five minutes of explanation as to why a universal remote would work on her Magnavox TV.)

    Me: “Yes, what about it?”

    Customer: “Well, I can’t program it.”

    Me: “Did you read the instruction manual? There’s not much I can do over the phone.”

    Customer: “Can’t you program it over the phone?”

    Me: “No, ma’am. You need to program it to your television. Without being there, I can’t do it.”

    Customer: “No lights come on, is there a battery in it?”

    Me: “Yes, ma’am. That type of remote comes with a battery.”

    Customer: “You’re not helpful!” *click*

    (A few minutes later, she calls back.)

    Customer: “Yes, I called about the remote. I still can’t program it. I don’t think you gave me a battery and I think you ripped me off.”

    Me: “Could you flip the remote over and see if there is a battery in it?”

    Customer: “Yeah, hold on…hey, what’s this? What about this tab that says “Remove Before Using”? Should I take that out?”

    Me: *major facepalm* “Yes ma’am. ”

    Customer: “Hey, the lights work now. Finally, you did something useful!” *click*

    (Not surprisingly, the lady calls back a few minutes later asking if the volume plus button was the one with the up arrow or the down arrow.)

    Shoulda Filled It With Apples

    , | Tampa, FL, USA | Top

    Customer: “I want to return this computer.”

    Me: “Ok, I can help you with that. Where is it?”

    (The customer puts a badly damaged computer box on the counter. I open the box and find that it’s filled with oranges.)

    Me: “I’m sorry sir, I’m unable to accept this for return.”

    Customer: “When I opened the box, it was filled with oranges! I want my money back.”

    Me: “Can I see your receipt?”

    (The customer hands me a hand written receipt from a generic receipt book.)

    Me: “I’m sorry sir, this is not a store receipt. I’m unable to accept this.”

    Customer: “The guy I bought it from said he got it here for $99 dollars and if I didn’t like it, I could return it here. I want my money back, I got ripped off!”

    Me: “Sir, I apologize that you gave this guy your money, but it seems he gave you a box of oranges and a fake receipt. I’m unable to help you…”

    (At this point customer gets very loud and starts throwing oranges around the store. Someone calls the police and he is eventually arrested. To this day, I’m unsure if I should laugh or feel sorry for the guy.)

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