I work for a large electronics company doing sales over the phone. We get a lot of calls daily and take credit card details to place orders, as well as place finance orders. Since fraud is such a big deal for our company, we’re taught that only the account holder for the credit card or finance account can place an order.
A woman calls to place an order for finance. I go through everything and get her name, address, number, and payment details. Just before I place the order, she goes:
Woman: “Oh, the card is in my dad’s name. That’s fine, right?”
Me: “No. Your dad needs to place the order as he’s the account holder.”
Cue her arguing for about five minutes about how she’s his daughter and I need to finalise this order now.
Me: “I’m sorry, but I can’t do that. As I’ve mentioned, the account holder needs to place the order.”
She starts cussing me out and getting aggressive.
Woman: “You stupid f****** idiot! You don’t know anything! Place my order!”
I’ve had enough at this point.
Me: “I’m sorry, but if you continue to speak to me in such a manner, I will terminate this call.”
Customer: “Well, terminate it, then!”
Me: “Okay, then. Thank you for calling. Have a nice day!”
I heard her go, “No, wait!” as I hung up on her.
God, that felt good.