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    The Price Of Dishonesty

    | PA, USA | At The Checkout, Crazy Requests, Criminal/Illegal, Money

    (Our store is running a sale on certain cereals. I had just finished ringing up a customer who purchased some, and have told her the total.)

    Customer: “Wait, that can’t be right. The cereal is two for $4!”

    (After double checking the register, I look inside the flier.)

    Me: “Oh, sorry. These boxes are 18 ounces, and the sale’s only for the 13 ounce boxes.”

    Customer: “No it isn’t! They’re the same price over there.”

    (The different sizes having the same price was news to me, so I follow her over to the aisle to find that while only one was on sale, both had the same price.)

    Customer: “See? This is just dishonest!”

    Me: “Well… that seems strange, but only the smaller one is on sale.”

    Customer: “I can’t believe you’re doing something this dishonest! I’m reporting this!”

    (She takes out her cell phone and begins taking a picture of the price tags.)

    Me: “Giving them the same price seems weird, but how is it dishonest?”

    Customer: “Because they have the same price! What’s the difference between these two?!”

    Me: *confused* “This one’s five ounces larger, but not on sale?”

    Customer: “Forget it, I don’t want them anymore.”

    (We return to the counter, where a line has started to form.)

    Me: “All right, then. That will be [total].”

    Customer: “That’s still not right! This item is supposed to be a dollar!”

    (She marches back to the shelf and shortly returns.)

    Customer: “Never mind, it was the item next to that one that was on clearance.”

    (I needed manager approval for all the voided items, so I handed her money back while I started handling the other customers. When we later closed the register, we found it was short by the exact amount she owed. Apparently, she made the manager think I’d held on to her money. For how much she talked about dishonesty…)

    Stamping Out Stamp Fraud

    | NC, USA | At The Checkout, Criminal/Illegal, Food & Drink, Liars & Scammers

    (A customer and his two teenage children come into the store at the beginning of every month, when they get their food stamps. We don’t sell a lot of food – being a drugstore – but we have basic essentials like bread and milk, and also candy. Every month, they would spend their food stamps on the most expensive candy we have. A few days later, they would return it, without the receipt, which rewards them with a store gift card. They would then use the gift card to get things they really wanted. It takes several months of the same cashier/manager combination to figure this scam out, because they try to buy and return from different cashiers at different times of the day. When we finally catch on, the next time they try to return items for a gift card, they were informed that we would NOT be giving them a gift card, nor accepting the return.)

    Customer: “Why not!? I return things here all the time! I’m a regular customer!”

    Manager: “You are returning food items that you bought with food stamps in order to get non-food items for free. That is a violation of the terms of the food stamp program. Goodbye.”

    Customer: *as he and his children are stomping off* “Well, we are NEVER coming here again!”

    (It was only three weeks until they were in the store again! Way to teach your children, Dad!)

    Not Noteworthy Enough For A Return

    | Montreal, QC, Canada | At The Checkout, Criminal/Illegal, Extra Stupid, Liars & Scammers, Money

    (I work as a cashier in a drugstore. I see a customer come in the front door empty handed as he goes to the back of the store. He comes to me with a pricey protein pack.)

    Customer: “I want my money back for that protein pack. It’s $60.”

    Me: “Do you have your invoice?”

    Customer: “No, I forgot it at home.”

    Me: “I can’t pay you back.”

    Customer: “Keep it for me. I’ll be back in a few minutes.”

    (The customer comes back 15 minutes later.)

    Customer: “I didn’t find the receipt, but I’m going to buy it instead.”

    Me: “It’s going to cost $60.”

    (The customer hands me a $100 bill.)

    Me: “I can’t accept that. It’s a fake.”

    Customer: “No, I’m sure it’s real. How can you tell?”

    Me: “You only printed it on one side, and it’s black and white.”