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    Angels In America

    | GA, USA | Awesome Customers, Family & Kids, Top

    (I’m stocking a shelf. I notice a customer with her five-year-old daughter. They both look like they’ve been through a hard time.)

    Little Girl: “Mama, I’m hungry.”

    (The mother looks near tears.)

    Mother: “I know baby; I’m sorry. Mommy only has $5, so we have to find food that will stretch until next week when mommy gets paid.”

    Little Girl: “Okay.”

    (I see a another customer with a baby in a cart walk up to the woman.)

    Another Customer: “Excuse me, I couldn’t help but overhear you. I don’t mean to put you on the spot, but I’d like to help you.”

    (The other customer holds out a $20 bill. The mother starts to cry.)

    Mother: “You don’t even know me, and you’re trying to help me. My husband walked out. I work a minimum wage job, and it’s just been so hard. You’re the first person who has shown me such kindness in a long time, and you’re a stranger to me.”

    Another Customer: “I’m someone who thinks the world would work a bit better if people paid it forward a little more. I might not know you, but I know you’ve been dealt a bad hand. When’s the last time you ate? I’m sure you’re making sure your daughter eats, but when’s the last time you did?”

    Mother: “How did you—”

    Another Customer “Because you’re a mother.”

    Mother: “I… thank you so much! This will really help. Are you sure?”

    Another Customer: “I’m positive. You know you can get some of the stuff here ‘2 for 1’, so that can help.”

    Mother: “Thank you… thank you so much! I’ll find a way to pay you back.”

    Another Customer: “There’s no need to do that. I hope things get better for you, and when they do, you can pay it forward.”

    Mother: “Thank you so much.”

    (I’m called to the front, so I don’t see the rest of the exchange. The mother and daughter come through my lane with a cart full of food.)

    Little Girl: “Mommy, was that lady an angel?”

    Mother: “Yes baby, she was.”

    (Their total comes to just under the 25 dollars the mother had. I relate the story to my manager. When the other customer comes up with her daughter, my manager has a gift card for $20 waiting for her. That customer comes in every month or so, and we all refer to her as the angel.)

    Talking Non-Cents In The Dollar Store

    | Canada | At The Checkout, Crazy Requests, Money

    (It’s a busy Saturday, and both our cash registers are lined up with customers. A woman is stood next to the line-up, clearing her throat and trying to get my attention. She finally shoves her way to the cash, ahead of the line-up.)

    Customer: “I need to return all these stickers. I was charged $7, when they’re only supposed to be $2!”

    (I’d normally send her to the back of the line, but at this point it will be faster just to serve her and get her out of the way.)

    Me: “I’m sorry about that, sometimes when we’re busy a cashier can miss a mistake like that. I just need your receipt.”

    Customer: “I don’t have my receipt! I shouldn’t have to keep my receipt; you made the mistake!”

    Me: “I’m sorry, ma’am; but I cannot do a return or exchange without a receipt. There has been an issue lately of people trying to return items they didn’t pay for.”

    Customer: “Are you calling me a thief? You charged me $5 extra per sticker, and I bought ten stickers! Give me my money!”

    Me: “Again, ma’am, I’m sorry. I cannot do a return or exchange without a receipt. If you’d like to wait a few minutes, my manager will be back from her break. Honestly, she’s only going to tell you the same thing, however.”

    Customer: “This is ridiculous, I’m not waiting around for anyone! You’re wasting my time; now give me my money back! This happens all the time here! You guys didn’t ask for a receipt the last time! I’m a paying customer! I bought a bunch of these stickers before, and the same thing happened!”

    Me: “If this has happened to you with this item before, why didn’t you confirm they were ringing in at the correct price the second time?”

    (The woman turns beet red. Without saying anything, she throws the stack of stickers at me and storms out the door, shoving past people as she goes.)

    Next Customer: “They really need to give you kids hazard pay for this s***.”

    Bowling For Breadwinners

    | Massapequa, NY, USA | Family & Kids, Wild & Unruly

    (I work at a dollar store in the area where I pack out boxes for a summer job. I am assembling plastic cups in the children’s section when I hear a large bang behind me. I turn around and find a child holding a heavily-loaded shopping cart loaded inches away from my legs. With all that weight, he could have severely injured me. The cart apparently hit the box I was packing out from.)

    Customer: “Mommy! I almost hit him!”

    Customer’s Mom: “Don’t worry sweetie. You’ll get him next time!”

    (I never asked to work in the children’s aisle again!)

    Even Customers Fall Short

    , | Kansas City, Missouri, USA | Family & Kids, Underaged

    (I am in a local dollar store/pharmacy. This happened to me when I as ten years old. An elderly looking woman comes up.)

    Customer: “Do you work here?”

    Me: “Me?”

    Customer: “Yes, you.”

    Me: “Ma’am, I’m still in grade school.”

    Customer: *mumbling while walking away* “Lazy employees. Always coming up with excuses!”

    Bagging For Trouble

    , | Ontario, Canada |

    (I was standing in line behind a group of girls who had bought a pack of pencils.)

    First girl: “Can we get a bag?”

    Cashier: “I’m sorry, I’ve already given you one. I’m afraid I can’t give you another.”

    Second girl: “Why not? The woman ahead of us got three bags!”

    Cashier: “Yes, and all three of them were full. I can’t give you another bag.”

    First girl: “That is bull****! You gave her all those bags and can’t fork over one more for me?! ”

    Cashier: “I’m sorry… no, I can’t. She needed the bags for the items she purchased. ”

    (The third girl grabs a pack of gum and throws it on the counter.)

    Third girl: “Fine. If we get this, can we get another bag?”

    Cashier: “No, you can fit that in your first bag. There are other customers wait–”

    First girl: “F*** you! You’re just doin’ this ‘cuz we’re teenagers! This is age discrimination!”

    Cashier: “I’m sorry, but–”

    Second girl: “We want to see your manager!”

    Cashier: “I need to help other customers in line. I’m sorry I can’t–”

    First girl: “You need to help me, b****! I’m asking you for a bag!”

    Cashier: “Store policy is–”

    Second girl: “We don’t give a s*** about your store policy! Just give us a d***ed bag!”

    (I was in a hurry and by this time I just wanted to get out. Figuring any plastic bag would do, I emptied one that I had already.)

    Me, to the girls: “Here, you can have this one. I don’t need it.”

    Third girl: “Excuse me? Did I ask YOU for help?”

    Me: “No, but if it’s a plastic bag you want, I honestly don’t need it.”

    Second girl: “Would you mind your own business?”

    Elderly woman behind me: “Jumping Jesus, young lady, it’s a plastic bag! You could find one in a garbage can if you wanted it that badly!”

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